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Electronic Repair reviews in Napa
wrong!!! I brought in a 3yr old 55” plasma that lost it's picture and paid $450.00 to repair it.
One of the video boards went bad and needed to be replaced.
The unit worked for 3 weeks and then no picture again. Took it back and was told that the same video ...More /> board went bad again and it was covered under the very small warranty (30 days
labor & 90 days for parts) offered.
Upon picking up the set the owner (
very rare for something like this to happen and that he also installed an
upgrade to the board so that it wouldn’t happen again. Guess what?
After 75 days no picture!!
Again loaded up the big TV and drove 30 minutes to
Audio Electronics for a third time and dropped it off. Was told that the same board failed and that
the 90 warranty clock began with the first replacement board and thus no
warranty and I would have to pay for the repair AGAIN!!!!!!!!!! Told the owner no thank you (
have to pay for another repair in maybe another few months) and picked up the TV
and other then saying hi he said nothing.
Not I’m sorry this happened again etc…
This business has either a bad supplier of parts (which they
should address and stand up for their customers) or they are repairing the
boards in-house with cheap parts and over charging with the premise that they
are replacing the boards. The shop is
very small and dirty looking so they must be operating on a shoe string
Very poor and expensive customer service experience. This is not how you run a business and treat
ten days and the device now works perfectly. Not just convenient and cheap, but also does my bit in saving some landfill and yet another device being shipped in from China.
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Half Moon Bay
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