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When our Cable TV, Internet, and home phone became more un-operational than operational, we telephoned Charter again. This time it took about a week before someone came. The problems we were having were lessened temporarily, though not eliminated. Over the next months, we telephoned Charter over and over again about outages, and they sent technicians but the services did not improve for more than a few days. Each time a Charter repairman came, we asked him inside to check our home wiring or system and each time he told us the problem was not with our internal system, but rather the signals coming into our area. On one occasion the transformer was replaced which brought some service for a short time. After months of sending out Charter repairmen, they finally determined nothing they could do was going to improve our signal, but it would take a line replacement for the cable coming to our home and area.
As the 3 services we received from Charter and were paying nearly $150 per month were not operational, we began to think we were paying for something we were not receiving. We telephoned their national call center and was told that their normal technicians had reported that a main cable needed replacing so an order from the local supervisor was needed for that to be done. About 2 weeks went by with no services at all, so I traveled about 30 miles from my home to their office to report the problem and seek out the district supervisor to get some movement on replacing the cable. The receptionist emailed all those involved in the leadership about our ongoing outage and my concerns. My telephone number and email address was provided for the supervisor and all other leadership staff to communicate with me. I awaited a solution. No solution came, no telephone call, no email, no communication at all from the regional supervisor or staff.
The only call I did later receive was a call from the headquarter's bill collectors wanting payment for the services we were not receiving. I asked the Charter caller if she was used to paying for things she did not receive? No cable TV, no Internet, no home telephone--no service, no payment. I told her this company was quite audacious to ask for payment when they were not even providing any service for it. I received several more telephone calls from Charter for payment and told the subsequent callers the same thing. Charter did not send anyone to make needed repairs, kept me without services for several months, and partial and sporadic services since January before that, and did not send anyone to disconnect and gather their equipment. Finally, I took the 30 mile trip to bring Charter back all their equipment.
I am glad I no longer have to deal with
I had internet, phone, and TV service from TWC. They made a billing error and did not truly no more accurate word for it - makes this a company to avoid at all cost.
I tried to resolve this matter by sending emails to them; I never received any response. I filed complaints with the BBB; they never responded to them. (Check the BBB online to read the staggering number of complaints filed against TWC. And they aren't even members of the BBB. I wonder why?) I tried chatting with them online; they continued to repeat that I owe them money, even though my Discover Card records clearly show that they were paid and even though my account AS VIEWED ON THE TWC WEBSITE shows they received the amount in question.
If you want to get a sense of how truly incompetent TWC is, consider that after they turned off service to my home, their billing department repeatedly CALLED THE NUMBER THEY HAD TURNED OFF to ask me for payment!! (I know this only because the left the voice mail active, and I thought to check the voice mail.) They have both my email address and cell phone number, yet never thought to contact me either of those ways.
It turns out that this was actually a wonderful development. I quickly got Windstream service for phone and internet, and they are less expensive than TWC. But the real gift was discovering the a Roku device (only $80-100 as a one-time purchase) or an Apple TV device get about a thousand stations. If we add a Netflix subscription (only $9/month) to that, we can watch any movies we like. We can watch local TV live by adding an indoor antenna (check Amazon for indoor antennas, and read the reviews to find out how easy they are to use and to learn about web sites like tvfool.com that will tell you what kind of antenna you need). We can watch network TV shows when they are using the antenna, or we can subscribe to Hulu Plus (only $8/month) to watch the shows the day after they air. We are now going to save about $50 month just by not having TWC TV service, and we can still watch everything we want to see!
There are plenty of options out there. Google "cable cutting" to read about all the people who cut their cable service, saved a lot of money by doing so, and gave up nothing in the process.
WARNING: TWC is a company without a conscience or soul. Deal with them at your own risk!
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