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One of the biggest mistakes happened with the built-in grill area. I explicitly told them I wanted a granite countertop (many times). Somewhere along the communication lines, someone thought that I wanted a concrete countertop. Turned out that they didn't do granite countertops, nor did they have a subcontractor that did granite. They couldn't even give me a referral to someone - so I had to find and hire my own subcontractor to do the granite. In the meantime, a concrete countertop got poured much to my and
The other big problem area was an area of our lawn. They didn't install proper drainage and within a week, water was pooling. Even after keeping the water off, the area turned very swampy and eventually started to rot (grass disappeared, mud and black mold took its place). I was told it that my dog was causing it (my dog weighs less than 10 lbs - I could see a horse peeing in the same spot every day causing that kind of damage, but not a small terrier). Nevermind the fact that within the first week, it was obviously a problem (my dog wasnt even allowed onto the area until after a month).
To be fair, they sent someone out at least twice to address the issue - but it was never resolved. In the end, I ended up having to hire another landscape design firm to completely redo the work done - including getting my grill and island doors installed properly.
In the end, the aesthetics of the backyard turned out to be lacklustre (no bang for lots of bucks), I didn't like having to manage the project and hire/coordinate subcontractors on my own, I didn't feel like I was listened to and I ended up having to redo most of the work.
I do credit one of their guys, "
The whole process took about a day and a half.
During the sod installation, a wire in my landscpare lighting was accidentally cut. "
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