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Biohazard Cleaning reviews in Encino
I, my wife, and a friend then spent the next 7-8 hours moving all furniture to safe areas; removing all standing water from the wood floor in the living room and bathroom; and using water vacs to remove the water from the pine floor of the living room and from the wall to wall carpeting in the three bedrooms. We then left for Northern Virginia where we reside 130 miles away.
I reported the damage to my State Farm agent who recommended we use a man named
This review is to state how we were billed by Rainbow Int'l of
When we first contacted Rainbow, we were immediately emailed a contract that stated that no estimate for remediation was possible and that the costs could not be determined in advance. This was a HUGE red flag but I unfortunately relied on the recommendation of my insurance agent and plowed ahead. Big mistake. Instead, I gave Rainbow the information needed for owner
The next day, January 28, during the middle of the day,
Please note that it was obvious at this point that the carpets in the bedrooms would be fine and the only total loss potential was the pine floor (approx. 460 square feet). The cost to entirely replace that floor was about $4,000 (including all materials and labor). I know this because: (1) I had the original floor installed and (2) I had the new one installed in May-June. Apparently in
The next day, Wednesday, January 29, the equipment (11 air movers & 1 dehumidifier) was brought and placed in the rooms. I would later be invoiced labor of eight (8) man hours !! at $37 an hour (a total of $300) to simply carry in, place, and plug in 12 pieces of equipment—outrageous gouging !!
When I attempted to get in touch with
A week later (on or about Wednesday, February 5) I received my first communication from Rainbow since I spoke with
By the way, the son simply left the broken glass on the floor, even though it would have taken only a few minutes to clean it up. Dreadful.
Because of this uninformative phone call, I asked the contractor who built the house to visit the location, assess the situation, and determine the source of the leak (something miserable Rainbow never did). He visited the property on Friday, February 7. He called me from the location and told me there were 11 floor fans packed into the small space (two in the tiny hall closet area alone) and the floor clearly would not be salvageable. He kindly cleaned up the glass on the floor, and easily located the leak: a cracked connector for fridge water line at the back of the fridge (the living room has a sink and fridge on one side—no kitchen).
Unfortunately, being completely ignorant of how the remediation business works, I still had no idea that I was being charged a DAILY rental cost for each floor fan and the dehumidifier. Are you ready? The 11 fans were being billed to me at over $200 per day !! and the dehumidifier at $110 per day for a daily total equipment cost of $312 a day. Remember, that does not even include the cost of placing the fans ($300) or the cost to remove the equipment (the exact cost for removal is unclear on the bill but some hundreds of dollars again). Total labor charged for dropping the equipment off, so-called “monitoring,” and then removing the equipment: $780. Outrageous..
As soon as Rainbow realized that we had returned to the property to meet with the insurance claims adjuster, and that the insurer and we had seen that the floor was not salvageable, and had clearly not been salvageable for a week or more, Rainbow scurried over and removed all their fans and dehumidifier (after we had left that weekend).
They then sent a bill to our insurer for just under $4,000. Mind you – NO bill was sent to us – just to the insurer even though we had hired them and all the (limited) communications from Rainbow had been with us. This invoicing tactic is yet another sign of a shady operator.
STAY AWAY from these people, and if you decide to hire a business for any kind of remediation, I highly recommend you insist on an estimate; if the vendor claims that no cost estimate can be determined in advance, then tell them, “Thanks, but no thanks.”
A job that could have been done in a week or so took nearly a month, all the while my business is running on life support because I couldn't fill orders with all my inventory in storage.
If I ever have a problem again and
I DO NOT recommend this company to anyone.
I received very little communication from
All Environmental Cleanup in Encino, CA
Palos Verdes Peninsula
Shop Local Biohazard Cleaning Services in Encino, CA
- Cleaning ServicesClean Palace HousekeepingMember Price$260 $315VIEW
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