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The head person (who's name I cannot remember) was very charismatic and talkative and told us that our entire blower/heating/AC system needed to be cleaned, our ducts needed to be sanitized and re-taped and the attic needed re-insulating. His quote was several thousands (it was awhile ago and I can't remember exactly how much but it was A LOT). We said we needed to think about it. Then the pressuring came - we needed to decide right away because they had an opening and this price was only good for tonight. We again said we needed to think about it. The price came down a few hundred dollars. It just didn't seem right to us and it was such a huge amount of money that we declined.
I called 2 competitors the next day and told them what this guy had said we needed and they both said, essentially, it was hogwash. We have fill insulation and it's actually very good - we don't need more. According to the competitors, no one needs their ducts sanitized. And as far as cleaning the whole unit, it could be taken out and judged what exactly needed to be cleaned, which is what we did. And it cost us about $300.
So, I would say they did a good job of what I paid them to do - which was clean out the ducts. But I would be extremely wary of the snake oil salesman who comes out with them and just ask other companies what is needed and how much it actually costs.
Is there a worst of Angie's list? I'd like to nominate "
All other vendors who bid on the job suggested two separate units.
We were also going to pay for duct cleaning. The technician looked at several ducts, then actually asked me to look in with his flashlight. He explained that our ducts were actually quite clean, and they declined to upsell us.
The work was done quickly and professionally, and they explained every part of their work. To me, they exemplify confidence in the quality of their work, and integrity by not trying to recommend unnecessary work.
My only minor deduction on points would be for my inability to easily schedule an appointment with their office scheduler.
We will call them for our future HVAC needs, and i would recommend them to anyone.
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