Elk Grove Internet Service Providers

in Elk Grove, CA

115
Internet Service Providers are
in Elk Grove

13
Internet Service Providers in Elk Grove
are top rated

D
Rated by
ROB W.
"I use
as my internet provider. On approximately October 1 I received a letter from
informing me that they upgraded my service and in" order to take advantage of this I would need to upgrade my modem. I was given two choices, either lease a new modem from
or purchase a new one myself. I was provided with a link to modems that were compatable with my service. I chose to purchase my own modem and bought one that was on their list. After installing the new modem I attempted to activate the modem on line through my account on the
website. It was at this point that things got extremely ugly. After logging on to my account and following the instructions to activate the modem I got a message that I couldn't activate the modem due to "retail blocking" and I was referred to a chat site or 1-800 number. I first attempted to resolve the situation via the chat site. After 10 minutes or so of "chatting" with a representative, I was told that they couldn't resolve my problem and that I would have to resort to the 1-800 number. After calling the 1-800 number, and waiting on hold for 30 minutes, I had to talk with three different individuals. Each individual required me to provide my 16-character account number. This process took 90 minutes. I actually had to plug in my cell phone to ensure that I wouldn't
power while waiting for someone. Finally we were able to achieve activation of the new modem. To add insult to injury, I just received my
bill, and found that they charted me $39.95 for a "technician visit" and $60.00 for a "3 product install". Also, I recently checked out my local
service center (
, Georgia) in an attempt to return my old modem. When I got there early on a Saturday afternoon, it looked like the Department of Motor Vehicles! There were at least 75 unhappy people in a serpentine line waiting for help. If you're a
customer and need "service", be wary. Be very wary.
F
Rated by
Lloyd G.
"My recent experience with
is one of the worst customer service experiences I’ve EVER had. The problem started just days after activating my service." I started noticing that at times the internet speed was fine, at other times is was slow as molasses. It honestly was so slow it reminded me of the days when we connected by dial-up. Soon after that started happening my interconnect just started dropping all together for long periods of time – five minutes here, 15 minutes there, etc. Then a few days later, while researching important information on the internet, my ENTIRE
/Exfinity platform (Phone, TV, and internet) went off line from 9 pm to somewhere around 5 am. So next day I called
to complain and they offered to give refund me $5 to for the time my services were out and they agreed to increase my internet speed, saying that the increase should make things run fastest and stop the internet connect from dropping. They also said I can arrange to have tech support come out to look at the issues. So next day I get home from work and try to call tech support. I called and waited and waited and waited for someone to take my call. Almost 45 minutes later I was still holding and got so frustrated I just hung up. Meanwhile, I hear from my basement tenant that the television picture is breaking up. Unbelievable! So I decided that I’ve had enough and that I was going to cancel my service and go back to Verizon. So I call to cancel and they put me on with
in the Retention Department. I told
that I would like to cancel my services effective October 13 --- five days from today’s date (October 8th). NEWS FLASH TO
:
is not someone you want in the Retention Department!!! He started off the conversation being extremely nice, but as soon as he determined that I was not buying his pitch to stay with
, his attitude flipped IMMEDIATLEY, and for the rest of the call he was condescending and attitudinal, not to mention he continually talked over me. Worst of all, I discovered when I got off the phone with him that good old condescending and attitudinal
went ahead and shut my phone and internet down – five days before I requested it be terminated. It appears he was even more attitudinal than I thought he was. Just awful…awful customer service! Next I call
back immediately to get my service turned on, and I get a woman named Telisa, a shining light in a sea of maybe the worst customer service I’ve ever encountered. She was not able to get my phone turned back on, but was able to turn on the television. In short, she was WONDERFUL. So I now have Television again but no telephone service. NEVER WILL I SIGN UP WITH
AGAIN!!!
B
Rated by
Carville W.
"The conversion was suggested by the
technician to resolve issues we were having with the landline phone. The technician arranged for the conversion and set" up the installation appointment. The install was doneat the appointed time and we have not had any problems.

Elk Grove Internet Service Articles

Internet Service reviews in Elk Grove

F

Rating
Over ten visits in two years, On Demand still doesn't work. Whole house DVR, a pay service, never worked properly. Replaced all boxes twice, new style remotes work (optimistically) 50% of the time. I spent a year's vacation time waiting for TWC technicians to fix our problem. It's the wiring. It's the cable boxes (two? three? times?). It's the whole house DVR. It's the wiring again. It's the backbone and there are too many cable users for the existent wiring.
I've taken more of a financial hit from the time off to accommodate TWC technicians than I paid for cable. None of this was an issue when Insight was our cable company. All problems started the week TWC took over.
- Rebecca K.
F

Rating
I would like Angies list to help resolve this and put this company in the penalty box so that other customers can be made aware of these practices.
- STEVEN & CYNDI G.
C

Rating
I have only internet from
Elk Grove Internet Service Providers Provider Name Locked
and upgraded my service, my monthly bill is $54.
Elk Grove Internet Service Providers Provider Name Locked
charged me $30 to send two technicians to connect my modem and flip a switch. The technicians were 10 hours late.
I scheduled my appointment with
Elk Grove Internet Service Providers Provider Name Locked
for the day I closed and moved in. Closing was at 9 am. Movers were to arrive at 11:00 am.
Elk Grove Internet Service Providers Provider Name Locked
was scheduled to arrive between 1 and 2 p.m. They did not arrive until after 11 p.m. I was given the option to reschedule but that seemed like a poor risk.
I felt sorry for the technicians. I know they had been at work for well over 12 hours. I know that they probably were not paid well for their services. Once they arrived they did a good job. Of course, I think it could have all been done remotely.
What the technicians and
Elk Grove Internet Service Providers Provider Name Locked
failed to tell me was that wherever I had my modem switched on I would be chained to that location unless I pay an additional $64.00 fee to have the technicians return to my home and throw the switch again.
I have 5 cable outlets in my home. The $64 fee is to turn on 1 more outlet. If I want them all turned on in the hopes of avoiding more surprises and additional fees that will be $24.99 per outlet.
My internet connection is fine, the customer service is very poor- excepting the professional woman who broke the bad news to me about the fee to flip a switch.
When you have cable installed make sure all your outlets are activated so when you want to rearrange you will not have to pay an outrageous and unnecessary fee.
- Kathy L.
C

Rating
Customer assistance was no very smart, explained my request twice to one, 3 times to another, and from a third was given the wrong information. ANDthey jacked up their price, penalizing me for wanting only internet, no other service. Highly irritating.
- Amy H.
F

Rating
Overall, the fact that
Elk Grove Internet Service Providers Provider Name Locked
is the only company that provides the highest Internet service has created terrible service. Service goes down constantly, for no apparent reason, and it's been like this for years. This provider has a monopoly on Internet speed and has been a constant source of frustration.
- Karen L.
A

Rating
I have been pleased with the service, the few times that I contacted them in 2 years. The person I spoke with the last time handled my quickly and was helpful. He was not as friendly as others at spoke tobut his job well,
- CHRISTINE B.
C

Rating
It seems like jumping on the bandwagon to be critical of one of the large cable companies at this point, but an honest review is an honest review and I've written plenty of good ones when warranted.
We had utilized
Elk Grove Internet Service Providers Provider Name Locked
for over 10 years despite being dissatisfied for quite some time. Finally overcame the laziness, fear of change, or whatever and dropped them earlier this year for a satellite provider. We were unhappy with the continually escalating prices and the annual process of returning DVRs/Receivers because they just stop working.
Needless to say, I was blown away when I saw the improvement in hardware, DVR storage space, offerings, services, functionality, etc. that satellite provided and we made the switch earlier this year and never looked back. The straw that broke the camel's back was that we had a cable strung across our lawn when it was replaced in Nov 2013. Finally called the week before our pool was to be put in and said it HAD to be done in the next week as we would have heavy equipment rolling through that area for the next 3 to 4 months. Naturally it didn't happen so I called and asked for a manager and told them they had 24 hours to come bury the cable I would switch to DirecTV.
They didn't come.
I'm so glad now that they didn't.
Having said all of that, we haven't had any issues with our internet service, which they still provide. Just hope we never have a problem as I don't look forward to the service if/when I ever have to call them...
- Mark E.

All Internet Service Providers in Elk Grove, CA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

ACCESSBEE.COM

Sacramento

ADD A JACK COMPANY

10900 PINELLA WAY
Rancho Cordova

ALERT COMPUTER SVC

3104 O Street
Sacramento

Alexander Technical Resources

1263 Glenwood Ave SE

Amazon Business Services

41325 clear water way

ASHBY COMMUNICATIONS

10642 Industrial Ave
Roseville

AT&T U-verse El Dorado

6201 Pleasant Valley Rd
El Dorado

AT&T U-verse El Dorado Hills

4441 Brisbane Cir
El Dorado Hills

AT&T U-verse Fairfield

740 Texas St
Fairfield

AT&T U-verse Placerville

3184 Center St
Placerville

AT&T U-verse Shingle Springs

3971 Durock Rd
Shingle Springs

Bar None Auction - Corporate HQ

2440 Gold River Road
Rancho Cordova

Bar None Auction - Sacramento

4751 Power Inn Road
Sacramento

CLIENT READY INC

8153 ELK GROVE BLVD
Elk Grove

CMB Network Support

9139 Boulevard 26

ComAudit Services

5180 Grove St.
Rocklin

COMCAST

3890 TRUXEL RD
Sacramento

COMCAST

1700 I ST
Sacramento

Comcast

2501 Research Park Dr
Davis

Comcast

1115 2nd St
Sacramento

Comcast Carmichael

5804 Marconi Ave
Carmichael

Comcast Citrus Heights

7451 Auburn Blvd
Citrus Heights

Comcast Davis

330 G St
Davis

Comcast Elk Grove

10339 Jennick
Elk Grove

Comcast Elk Grove

8941 Elk Grove Blvd
Elk Grove

Comcast Fairfield

740 Texas St
Fairfield

Comcast Fairfield

728 Texas St
Fairfield

Comcast Roseville

101-173 Pacific St
Roseville

Comcast Roseville

115 N Grant St
Roseville

Comcast Roseville

1850 Douglas Boulevard #100
Roseville

Comcast Roseville

1850 Douglas Blvd #100

Comcast Sacramento

1101-1199 Terminal Way
Sacramento

Comcast Sacramento

906 G St
Sacramento

Comcast Sacramento

900-948 8th St
Sacramento

Comcast Vacaville

409 Main St
Vacaville

Comcast Yuba City

311 B Street
Yuba City

CommercePundit.com

1625 Lakes Pkwy.

Dave Dodds Web Development

3793 Hillsborough Rd
Shingle Springs

Debbie's Personal Assisant

3387 Maricopa Ct
Cameron Park

Directv Elk Grove

8944 Elk Grove Blvd
Elk Grove

Dish Network Folsom

521 East Bidwell Street
Folsom

Dish Network Folsom

521 E Bidwell St
Folsom

Dish Network Sacramento

915 I St
Sacramento

Dish Network Sacramento

915 I St
Sacramento

Dish Network Woodland

301 Cottonwood Street
Woodland

Dish Network Woodland

448 Main Street
Woodland

DSL Sacramento

Sacramento

eDecisions

2443 FAIR OAKS BLVD PMB
Sacramento

fast security patrol

5325 elkhorn
Sacramento

ForbenMedia

7401 Summerhill Road

Frog Stone Media

5960 South Land Park Dr
Sacramento

Going Places

Going Places
Rancho Cordova

Greencastle Web Design

676 Shannon Drive N

Grey Sky Media

6011 West Oaks Blvd #200
Rocklin

High Energy Designs

9175 Firelight Way
Sacramento

Homemade Design

41 Monument Ave

iPCFix Computer Repair

1014 4th Street
Sacramento

Liberty Construction

3848 Sherbrook Dr.
Santa Rosa

LIBRA COMMUNICATIONS

5310 Spilman Ave
Sacramento

M&M Computers

7613 Greenback Lane
Citrus Heights

Marketing Mobile USA

1809 S Street, Suite 231
Sacramento

Mobile Tech

2330 Vehicle Dr #82
Rancho Cordova

Modern Web Studios

1067 N Main St

MXSweb.com

7625 Sunrise Blvd.
Citrus Heights

Optimize Worldwide

1700 Market St
Redding

PC TEL IT PROS

1003 Lake Park Ave
Galt

PCPC Support

Nationwide Support Center

Performance Media Placement

23172 Plaza Pointe
Laguna Hills

Precise Info Com

7416 Rio Tamega Drive
Elk Grove

Precise Info Com

7416 Rio Tamega Drive
Elk Grove

RTS Computer Services

5000 Windplay Dr Ste 1
El Dorado Hills

Sacramento Web Design Group

915 L Street
Sacramento

Sean West Networks

340-2 Travis Blvd
Fairfield

Sierra Networking Technologies

PO Box 4333
El Dorado Hills

Smackwagon Design

8138 Cantershire Way
Granite Bay

Succeed.Net

1510 Poole Blvd
Yuba City

T MOBILE

12920 SE 38th St

T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11

Talk is Sheep Marketing

1931 H St
Sacramento

Tech-Boy Computer Solutions

P.O. Box 1236
Citrus Heights

The Right Way to Write

30 East Georgia Street

Training For Success California

980 9th Street
Sacramento

Tytanium Ideas Inc.

167 G Street Ste 202
Lincoln

Webb Design

PO Box 690661

X3O EMERGING TECHNOLOGIES

11810 Parklawn Drive

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