El Centro Natural Stone Tile

El Centro, CA

Sample Reviews

A

Rating
Our experience with
El Centro Natural Stone Tile Provider Name Locked
was terrific.
El Centro Natural Stone Tile Provider Name Locked
was our Sales Rep. She is very knowledgeable about granite and tiles. She is a designer, as well, and had the design skills to help us make a good selection. We selected our granite from their warehouse, where they have a wide variety of granite and marble. I had "buyer/design" remorse, a few days later.
El Centro Natural Stone Tile Provider Name Locked
understood and worked with us to select another color. There was no issues. She was very understanding.
Her team demo/installers (
El Centro Natural Stone Tile Provider Name Locked
and
El Centro Natural Stone Tile Provider Name Locked
) were terrific. The demo of the old granite was done and no damage was done to our existing cabinets. The granite and back splash were installed and
El Centro Natural Stone Tile Provider Name Locked
was available to answer a design question.
I highly recommend
El Centro Natural Stone Tile Provider Name Locked
.
- Alicia A.
C

Rating
The
El Centro Natural Stone Tile Provider Name Locked
Travertine that was delivered had a few problems - some pieces were not square, about 50% had chipped edges (some on face (top) of the travertine, some on the underside (or bottom) of the travertine.
However, one of their sales representatives came out to look at what I had complained about and said that "Sometimes their saws will slip when they are cutting the travertine, so I should expect to find some pieces like that." He also said that most of the tiles had chipped edges on the underneath
El Centro Natural Stone Tile Provider Name Locked
and that would not be counted as a chipped tile as the chips had to be on the face of the travertine for it to be considered a defect.
The sales manager who did review the pieces in question said that he would be prepared to replace 10-12 pieces, but that was all that he was prepared to do about the issue. He said that's probably about the best that anyone could hope for under the circumstances.
He also said that according to the sales contract I signed that up to 7% imperfections/breakage was allowable and that the main store manager "wouldn't even bother to address such an issue."
The entire exchange was witnessed by the tile layers from A&E Tile corporation who was hired to install the Travertine from Stone Mart. It was the A&E Tile owner who informed me that at the price I paid for the
El Centro Natural Stone Tile Provider Name Locked
Travertine, I should have gotten perfect pieces because these tiles that were delivered would not be considered Premium Travertine pieces and I paid a Premium Price for them. $6500 for 1500 square feet of
El Centro Natural Stone Tile Provider Name Locked
Travertine.
Other people have invited me into their homes where they have had Travertine delivered through other vendors and they didn't have such complaints against these other companies.
I don't hate the
El Centro Natural Stone Tile Provider Name Locked
Travertine, but had I known the tile was going to be like this, i would have chosen to go with a vendor that my friends had used, which would have saved me a considerable amount of money.
In fact, when it came time to install the backsplash in my kitchen, I did not buy it from Stone Mart, but went elsewhere.
- Bonnie D.
A

Rating
First of all -
El Centro Natural Stone Tile Provider Name Locked
responded to my initial email quickly and was only a text away during the whole process. I couldn't have asked for a more professional job and the granite looks beautiful. And -
El Centro Natural Stone Tile Provider Name Locked
came in under all the other estimates by at least $400!! We are very pleased!
- Debbie A.
F

Rating
Terrible. Took over 2 months to job they said would take 2 weeks.
Staff did not show up when they said they would, many cancellations, no one seemed to know exactly what was going on, very rough handling, scratching hardwood floors, inferior work that had to be redone per our request, very rude conversation with office staff when called to make final payment and requested to speak with bookkeeper or company owners,
This was just a very bad experience for me and I would not recommend this company to anyone. I have done 3 major remodels in the past without any problems or complaints.
- Kathy B.
A

Rating
Near perfect job, entire house refinished floors with slate including tight spaces such as closets. Only two or three stones needed any remediation after the job was completed, to level an
El Centro Natural Stone Tile Provider Name Locked
(slate is uneven tile), and to inject a little extra grout in one hollow spot.

- Peter S.
A

Rating
I went out to the Baker Road facility a couple of times before making the purchase. Each time the staff was professional and responsive. When I emailed our salesperson (
El Centro Natural Stone Tile Provider Name Locked
) with questions, she was prompt in her reply and very helpful.
El Centro Natural Stone Tile Provider Name Locked
scheduled us for the template measurement and arrived in the time period. On the day of installation, the crew arrived on time and were very professional. They did their work and cleaned up when complete. The vanity top and shower bench are simply beautiful. I am very satisfied with the service provided by
El Centro Natural Stone Tile Provider Name Locked
.
- Desiree P.
A

Rating
My granite countertops have not been cleaned for 7 years or more and I wanted someone who knows the business. On my counter tops where people sit and face the kitchen I had a "haze" line on the seams where the granite was cut (installed by the builder). Most people did not notice however I did since I clean it and it was rough and in certain light you can definitely notice the bad install job from the builder.



Contacted
El Centro Natural Stone Tile Provider Name Locked
and set up appointment. Worked with
El Centro Natural Stone Tile Provider Name Locked
and he explained what I needed done. He explained why I was seeing a haze on the seams and it could be corrected. I also wanted to make sure the Granite tops were clean.

El Centro Natural Stone Tile Provider Name Locked
came over when promised and very punctual and just dove into the work. I no longer have the haze at the joint seams and everything looks really good. Very professional company to work with and quite pleased on the results. Although it bugged me seeing the "haze" most people don't notice it. Now that the job is done I am happy I contacted them. It was a good choice that I selected Angie's list for research. It pays to do research. I had guests over after
El Centro Natural Stone Tile Provider Name Locked
left and had several comments about how my granite counters looked so great and they wished they had kitchen counter tops like mine.



After the job, we talked and
El Centro Natural Stone Tile Provider Name Locked
was very informative and told me how to maintain and clean the granite tops. Nice company to work with and not a snow job on quote or service. Would definitely recommend contacting them.


- Mike E.
F

Rating
We received estimates for tile in the bath, paint, flooring and tile in the kitchen. We liked his price, but he never followed through despite our several emails and phone calls. Guess he had enough work and didn't need our business???
- Mary Ellen B.
F

Rating
Well I am not one to say bad things about a business or anyone but I feel people should know. What ever they would talk to you it would be a lie. It took three months to start and then they showed up maybe one or two times a week. They would agree on a product to get your business and then when it is time to bring over the product they would bring the cheapest thing they could get
from home depot or lowes. I had pictures on my cell phone on what we agreed on. I called around and they didn't even deal with that company. They tried to get all the money for the job even thou they had two good days of work ahead of them . One day they asked four time for the rest of the money and the toilet and sink was still in my garage and they were only their because i demand they bring the goods here or give me the money I paid already back. Two word. STAY AWAY
.
- Meg S.
A

Rating
Installation was flawless. All work took under 2 hours. Crew was courteous, knowledgeable and very patient answering my questions. They were there when they said they would be. Cleaned up every drop of evidence they had even been in my house.
El Centro Natural Stone Tile Provider Name Locked
was so patient & helpful with the picking out of the products and
El Centro Natural Stone Tile Provider Name Locked
is top notch on the manufacturing & installation of products.
- Betty N.
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