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Carlsbad Flooring Articles
Flooring reviews in Carlsbad
We reserved that slab in mid January with a $300 deposit. We were waiting for our kitchen cabinets to come in which finally arrived in march. Following installation, the
About an hour later I received a call from the owner
Within a week and we made an appointment for installation. The crew was supposed to arrive between 8 and noon and they did show up right before noon. At 9am however I had a surprise visit by a plumber send by
The installation went well and the granite looks mostly great. I am a little surprised though how visible the seam is where the
All in all my impression of the place was still positive but not as overwhelmingly positive as it had started out.
The only negative with our experience with Legacy Flooring and I consider it a major flaw that detracts from the overall job was less than professional follow-up by managment. During the original job my wife and I were so happy with the results and realized we had a significant amount of tile left over that we wanted to pursue replacing a bathroom floor either as part of the original job or later as a separate project. The installer on site measured the job and took pictures and submitted them to management for review and quote. No response. I called on four occasions and spoke with the office manager at Legacy Flooring and confirmed that a request had been made multiple times by their employee and myself. She expressed surprise that the owner had not responded. After four tries I gave up. My advice to contractors- if you are not interested in a job for whatever reason, be professional, pick up the phone and call the customer. Just not responding to a customer is not acceptable. I shlould have known this could happen with this contractor since there was another customer listed in Angie's List that had the same problem.
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