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Calexico Computer Repair Service Articles
Cost of service above includes parts.
He put in 3 of the 4 hours I had paid for and then left, saying that I would have the other hour to use at a future date.
On 9/5 I called to inform the service that I was getting error messages and that I would like to schedule him to come back and fix the problems. I set up an appointment for 3:00 on 9/9. Later, I got a call back and they asked that the appointment be tentatively changed to 9:00 on 9/11 because the technician would be in the hospital till then. The appointment was never confirmed.
The technician ultimately showed up on 9/11 anyway just as I was leaving for the doctor. He was fine with the mixup and only asked what he would be doing when we rescheduled. I told him that I wanted him to fix the error messages and also to install Windows 7 to replace XP. He then asked if he could quickly check the computer to assure that I ordered the correct Windows 7 operating system. I
Geeks called me later that day and asked that I buy Windows 7 from them for $185 which I did. They asked me to let them know when it arrived at my house and they would have the technician come out and install the operating system. I received the package yesterday and called them today to make an appointment.
When I called today, I was told that I had no time left on my original purchase of four hours because the technician had written on the 9/11 order that he spent the last hour evaluating my computer for the Windows 7 operating system (he had taken approximately 2 minutes to turn the computer over and look at the bottom!). When I asked to speak to a supervisor because there had apparently been some mis-communication, the service put me on extended hold and the supervisor did not come back on the line.
I believe that the technician is a good guy, but has limited skills as a technician. The office staff does not appear to have a customer service ethic or any interest in providing quality or complete services.
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