Bonsall Furniture Sales Articles

Sample Reviews


This is for the store on I-10 next to Target and HEB.
Super disappointed so far. Placed an order for $3824 on 7/8/2014. It's 74 days later and still no furniture. I wanted to spend the extra money, buy American-made, and buy local and this is the results I have to date.
I called on 9/14 to ask for an update as this was the estimated delivery date given on the invoice. Manager couldn't tell me because the "factory is closed on the weekends." Said he would call me back on Monday. Didn't.
Called yesterday 9/18. Salesman said he would have to "research it." Calls back and says "it's showing as back-logged." I say okay. Any idea when it will be delivered? Ah, no he says. **Crickets.** Me: "can I get a refund on my $824 deposit then?"
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: "you'll have to talk to the manager about that. Call back Saturday."
When you talk to someone in the store, they blame "
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" as though they're a separate entity. When you email
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corporate they act like they don't know anything because the stores are individually owned. What a great business model.
When I placed the order I was extremely clear that I needed this order in a two month time frame at most. It wasn't a problem the manager says. When they're taking you're money they're extremely friendly and agreeable.
So far it has not been a good customer experience. I just don't understand why this is so hard. You pay money, get furniture. Seems like a
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equation. What is most surprising is that clearly neither the stores, which are apparently individually owned or the company give a d*** about your satisfaction. When you ask where your furniture is, you are treated like you're an irritation. How dare I ask.
Clearly they're not looking for repeat customers which is a shame because we are in the
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for more furniture. Very strange.
Will be on my way to
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's in the very near future.
- Paul H.

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Carpenter and
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were the gentlemen that delivered the couch and managed to get it inside without any incident. They were very courteous and professional. They really took charge of the situation and were willing to get it in... one way or the other. Thank goodness the door was big enough. These gentlemen were so nice and willing to stay until we figured it out. We were the last job and I knew they were tired but they persevered. La-Z Boy is lucky to have Mr.
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and Mr.
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. Well done!
- Sandra F.

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was a pleasure to work with from start to finish. She was very helpful and we are delighted with our purchase. When the table was delivered, we were dismayed that we had not ordered gap covers, and contacted
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about this. She was quick to make sure that we were still able to get them installed, and actually was concerned that we should be completely satisfied with our purchase. I would highly recommend her.
The furniture is a little pricey, but is very high quality and just beautiful.
- PAT C.

. Was promised delivery within two weeks. Called when got close and was told a mistake was made that it would be more like 6 weeks. Then after all of that They delivered the furniture damaged 4 times. This was over a few months. I was already being billed form them when I did not have proper furniture. They then sent a repair person out who said at least the last time it looked like the delivery people mishandled the furinture by looking at the damage. Was also told furinture was all wood which was found to be untrue also. I tried to speak to
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the manager about this fiasco. He did not seem to care or even want to work with me on how inconveneiced we were and the waste of my time. I asked him to have district manager call me. He said I would hear from district manager or him in 2-3 days. I never got a call from either one. I then left 2 messages for
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the manager which he choose to not return. I called him again and again was quite unfriendly and did not care. IF you value your money and time DO NOT SHOP AT
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- Carter K.

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calls the delivery and installation free- this should have been my first clue of how well this experience was going to go (you really do get what you pay for). The night before delivery we received an automated phone call telling us the window of time to be at home so the delivery can occur. That morning the delivery guy (the only silver lining to this whole fiasco was the delivery guys were really nice) called to confirm we would be home. Later that day, the window of delivery time came and went. The truck arrived approximately 1 hour later than the scheduled window of time. Really nice, clean, respectful delivery guys removed our old washer and dryer and put them exactly where I indicated in our driveway. They unpacked the new washer and dryer (being careful not to tear up the boxes- they gave those to my thrilled toddlers!). So far delivery is going well except being a little behind schedule. And then- the cord attached to the dryer would not reach the plug in the wall. This concern had been brought up at the store- these units were purchased because they are stackable, but the plug is very near the floor. We were assured this would not be a problem because the delivery truck carries different lengths of cord for these situations. We were informed the delivery could not be completed because there were no other cords in the truck. The delivery guys asked us to sign a document stating the delivery could not be completed and we, the homeowners, would complete the install. The delivery guys explained they were running behind and the install could go no further at that time. They suggested we could obtain an appropriate length cord (they even went so far as to try and show me how to take off the back of the dryer and indicated where the new cords would need attached!!!) or we could have an electrician come out and move the location of the wall outlet. This is not at all what we had been told at the store so we called customer service. We were told to go to the local
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and they would give us the appropriate length of cord and the install would be completed once we had the cord and called in to reschedule the install. I asked to go ahead and have the install scheduled and I would go to
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that night to get the cord. Delivery guys left. I called
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to confirm they had the part and was informed they do not carry the length we needed. I called customer service- I was told our local Kmart had the part. I called Kmart- no they did not carry the part. I called customer service- they could send us that part but it would be after the weekend before the part would arrive and that would be after the scheduled install. Install would have to be rescheduled. We called a local electrician who ordered the cord for us overnight. The night before the scheduled install we did not get the automated phone call telling us the window of time the installation was to occur. At 10pm we called customer service. They did not have us listed for an installation the next day- would we like to schedule an installation for the next week? No. Our electrician completed the install.
- Christina Z.

From the first contact customer service was slow to respond and rude when they bothered to call back. Should have realized the bad customer service they had would translate to even worse service in the future. We decided to go with
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for their quality . what we ended up with was a total nightmare. This company refused to accept any responsibility . Or show any concern whatsoever. If they had came to the site and measured maybe our experience would have been better. This company could care less about providing a great customer experience . It's a shame because all their furniture, kitchens, etc are really designed well.
- Bruce N.

We are furnishing a second home in the Durango area. We are several hundred miles away, and this is not always easy. We especially needed a bed to be delivered within a day or two of our arrival so that we could at least sleep comfortably in the house while doing other work on it.
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did a fabulous job in every way. It is not always easy to buy a mattress on-line or over the phone. They provided me with enough information so that I narrow down the choices and could do some shopping/testing in my own area. Once we decided what we wanted, the ordering and arrangements could not have gone more smoothly. Their delivery guys were very friendly, knowledgeable and competent.
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has even lent us a temporary "Hollywood" frame to use while we are waiting for our full bedframe to be delivered in a few months. I like dealing with local, family-owned businesses, even if it means paying a little more. However, in this case, their price was surprisingly competitive with the "big box" stores and national chains. I did not mind paying a few dollars extra for the level of service and personal attention.

I had already done my homework before I went to the store, so I already knew exactly which mattresses I was interested in. The salesman was competent and attentive. I felt the price was reasonable, as there was a current sale and I also negotiated some freebies in place of gift cards. So my experience in
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' showroom was fine. My problem was with the delivery. I was given a delivery date, but the time was undetermined. I was flexible on that date except for a one hour time period when I had a previous appointment that I could not reschedule. The delivery scheduler refused to even try to work with me on that, refused to even put a note in my file regarding this time. I was told to wait until I was contacted the day before delivery and that perhaps something could be done then. At 3:00 pm the day before, I finally called
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delivery because I had not heard a thing. I was then told that I was scheduled for exactly the time period I wished to avoid, and that absolutely nothing could be done. (This seems more than a coincidence.) I was informed that no rearrangement was possible. The only recourse was to wait until the delivery men called to say that they were enroute and see if I could change the time with them. If not, I would have to reschedule. (Since there was a two- hour window, this guaranteed that I had to at least be tied to a phone for half of the day.) Luckily, the delivery men were much more cooperative than the scheduler, and we worked something out. But I give
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delivery scheduling department an F for not even pretending to try to work with me. Customer service in that area was severely lacking. This does seem odd, since the average consumer is not going to be loading his or her furniture purchase into their own vehicle and carting it home. Delivery is an integral part of the furniture business. The only choices for whether I would use this provider in the future are yes or no, but in my case it would be "maybe." If I were buying a mattress, maybe so, but for furniture I think I will go elsewhere! I recommend
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- Emily R.

I love
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- they have a great shop and have always obtained a fair price for the items they sold for me. I think their pickup fee is a bit high - this is the first time I had them pick items up, I will try to get my items to the store a different way in the future.
- Kendra O.

We had courteous and polite treatment from the sales representative with an absence of any pressure or hard sales tactics. They carefully explained the various options and gave advice on the testing for comfort. We selected a mattress and it was delivered on the day and time scheduled. The mattress is very satisfactory and a big improvement over the previous mattress.

- Albert P.
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All Designer Furniture in Bonsall, CA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1 STOP Furniture Warehouse & Patio

9050 Kenamar Dr
San Diego, CA

A Change Of Seasons Estate Sale Services

2466 Glenridge Rd
Escondido, CA

A Sound Escape

28202 Cabot Rd
Laguna Niguel, CA


Culver City, CA


26012 Marguerite Pkwy Ste P
Mission Viejo, CA

Bassett Furniture Direct

180 Knoll Rd
San Marcos, CA

Berger's Table Pad Factory

1501 W Market St
Indianapolis, IN

Blue Raccoon Home Furnishing

6 Coryell St
Lambertville, NJ

Cabinet Tronix

290 Trousdale Dr
Chula Vista, CA


Lakeside, CA

City Cabinet Center

1108 Morena Blvd
San Diego, CA


Escondido, CA

Commack, NY

Coast to Coast Interiors

1209 Pavoreal
San Clemente, CA

Coronado Floor & Window

1330 Orange Avenue, Suite 250
Coronado, CA


1000 East Valencia Drive
Fullerton, CA

Craft-Art Direct LLC

7939 Lulu Glen Dr
Los Angeles, CA

cube integrations

Long Beach, Ca
Stockton, CA

D Christjan Design & Fine Cabinetry Mfg.

13913 Magnolia Ave.
Chino, CA

Dcr Interiors

942 Beech St
San Diego, CA

DELUXE TOWING (619) 316-2771

13465 CAMINO CANADA #106-444
El Cajon, CA

DirectBuy of Indianapolis

8450 Westfield Blvd
Indianapolis, IN

DNA Design Group,LLC

PO Box 99302
San Diego, CA

Exquisite Designs

47332 Sterdley Falls
Sterling, VA

EZ Estate Sale

123 W Orange St
Vista, CA

Fashion Furniture Rental

10075 Mesa Rim Road
San Diego, CA

Furniture Outlet

6331 University Ave
San Diego, CA

Furniture Outlet

6331 University Ave.
San Diego, CA


8990 Miramar Rd
San Diego, c

Half Price Sinks and Faucets

5711 NE 14th Ave
Fort Lauderdale, FL


1180 Morena Blvd
San Diego, CA


Oceanside, CA

Homemade Design

41 Monument Ave
Boston, MA


San Diego, CA

InterMix Interiors

10897 Portobelo Dr
San Diego, CA

JBN WoodCraft & Design

po box 4735
Oceanside, CA

Jerome's Furniture

16960 Mesamint St
San Diego, CA


San Diego, CA

Jerome's Furniture

775 Plaza Ct
Chula Vista, CA


Lakeside, CA

LA Custom Furniture

20746 Leapwood Ave
Carson, CA

LC Home Designs

1099 Summer Holly Lane
Encinitas, CA


La Jolla, CA

Lisa's Cottage

PO Box 1791
La Mesa, CA

Living Design Interiors

8021 Paseo Avellano
Carlsbad, CA

M. Swabb Decor + Style

3684 Alexia Pl.
San Diego, Ca

Mattress Company Direct

7929 Arjons Dr. Bldg B
San Diego, CA


8600 W. Olympic Blvd.
Los Angeles, CA

MFC Used Office Furniture San Diego

8525 Camino Santa Fe #A
San Diego, CA

Miramar Office Furniture

9586 Distribution Ave
San Diego, CA

Pacific Crest Interiors

9340 Dowdy dr #101
San Diego, CA


Bonsall, CA

Paradise Sewing

12639 Poway Rd
Poway, CA

PC Designs Patio & Rattan

1040 Los Vallecitos Blvd Suite 105.
San Marcos, CA

Pull Out Shelf Co.

2332 Mira Sol Drive
Vista, CA

Quality Assembly

3904 caseman ave
San Diego, CA


San Diego, CA

Reclaimed Barnwood Furniture

PO Box 721264
San Diego, CA


11943 Rocoso Rd
Lakeside, CA

Ridley Interior Design

2162 Knollwood Avenue
Fallbrook, CA


El Cajon, CA

Sarah Pascal Design

Carlsbad, CA

Scavolini La Jolla

7726 Girard Ave
La Jolla, CA

Second Chances Barn

3137 S. Mission Rd.
Fallbrook, CA

Signature Furniture Rental

8525 Camino Santa Fe
San Diego, CA

Simply Stunning Spaces

724 11th Ave
San Diego, CA

So Cal Outdoor Products

5265 Linda Vista Rd
San Diego, CA


San Diego, CA

Strandemo & Associates

14715 Via Bettona
San Diego, CA

The Antique Village

850 Los Vallecitos Blvd
San Marcos, CA

Wallbeds Incorporated

5265 Edna Rd
San Luis Obispo, CA


963 Lomas Santa Fe Drive
Solana Beach, CA

Wholesale Glass Vases International

10675 Hickson St
El Monte, CA

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