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Yuma Pool Cleaning Articles
I fix the area that he says is leaking, which I had to do on my own because he didn't offer to fix that area since "I could do it for less." The area was hard to get into and I understand why he didn't want to repair that area! I repaired the area that he confirmed was leaking and a few days later I realize we were still losing a lot of water. I call him to let him know of the issue and he tells me to let it drain past the area to see if I am losing water at a fast rate once it gets past the leak area. I do that and I tell him the results but he still won't come back out to check the pool because the pool isn't clear yet. I try to get the pool cleared up but I can't when the leak is sucking out my chemicals like crazy!
When I call him back for the final time to let him know the leak is still an issue and we have to come up with another plan to properly detect this leak he confirms that it has been past 30 days so he can't come out again without charging me another $300! He then insisted that I never called him prior to this call. My call log says otherwise and I have a voice mail from him still on my phone that was dated 2 weeks after he looked at my pool initially. I know now that what he was trying to do was stall the process so that it would go past the 30 days.
I would strongly urge you to go with another leak detection company if you need this service because this process is not cheap and you need a reliable person to do the job.
Additionally, we have had over 3 leaks within the pool already and had to pay for leak detection and repairs by other pool companies. Recently we had another leak in the pool on the stairs. We decided to call
She argued that it wasn't on her side and that she had a land line. I explained it could be an issue at the switch.
Our conversation got off on the wrong note and never really recovered. She looked me up and said that they hadn't been out here for 4 years for a solar panel leak. It sounded to me like maybe I wasn't important enough since I hadn't used their services for so long.
She then quizzed me about the pump so I went outside to look at it and tell her what I had. She told me that I had an aftermarket motor. I tried to schedule again and she said none of her technicians were available this week because they are all in training. I told her I couldn't let the pool sit and she said it was out of her control. So I thanked her, hung up and now I will schedule with another company. I will never call
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