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No extra charges, the $119 cover everything.
I did previously purchase and provided the tv mount which
Cleaned the wall and tv screen after installation.
He took off his shoes when coming in the house, also cleaned up after himself, did not leave a mess.
He came late in the day (around 5pm), wished he could have come earlier in the day to do the service.
Found out a few days later I did not know how to properly use the tilt option for the mount,
The first time that they came they asked for a check. The technician helped my son get the television off of the wall and he identified the issue. The technician then helped my son put the television back on the wall.
He left without providing a card, a receipt or any documentation indicating what the issue was. Since the technician came in a personal vehicle with no identifying signage, I had to call around town to identify who we had just given our check to.
In about a week (on a Monday), the company called to say that they had the part and again, the technician helped my son get the television off of the wall only to find out that they had misdiagnosed the problem. I said at that time that there would not be any way of getting the television back down and that they needed to order the part and be back before the Thursday. This information was not related to , or the company chose to ignore our request. At no time did the company status us, contact us to let us know that there was not going to be a way to fix the problem before the date we had stated. Instead, they called on a Monday with the expectation that we would be there and that they needed to come on Wednesday.
When the technician showed up on Wednesday, I had to send them back because there was no one to take the television down. I said that we had specifically stated that there would not be anyone here to do this if they did not provide the service in a timely manner.
They left a message with me trying to arrange another time. I called back and explained that I was not happy with the level of service that we had so far been provided. That in addition to not getting the right part, we needed to have someone come out with the technician to get the television off of the wall. I felt that this was the least that they could do given the issues that they had in diagnosing the issue with the television.
At this time I was told that they could not guarantee that the next part that they had ordered would work and that the television had to be down in order to service it. I stated that this was not an option. They stated that they could simply send the part back. I then requested to talk to a manager that said "The television has to be on the ground". When I stated that I was going to file a formal complaint with the better business and angies list. He said that I could call 1800 BBB, 1800 Angies list and 1800 I don't give a darned who you call. At that point I hung up.
I have already called Samsung and they are putting me in touch with another more competent service center that will ensure that the diagnosis identified is correct.
that he would look at the situation and then let me know if what I needed was possible and what the likely cost would be. After an on-site evaluation, he was still unsure, but he did not shy away from making the effort to do the work I had requested. He gave me a cost estimate and we confirmed a date. He arrived on time, was very professional and amazingly was able to complete the job in one day and under the estimate.
He made a recommendation on ceiling speakers to consider, which I took him up on and then purchased from him. He also came and did the installation of those - and they look great.
I can't say enough good about
This is your guy if you have home theater needs. Hands-down. Give him a call and you'll get A quality effort, professionalism, and a fair price. Top notch service!
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
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