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9

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D
"I'll start with the positive here. All three of the movers were kind and courteous during the move. even went around and made sure" that all of the doors at my new house were locked up before they left so that he could "relax on the way home, knowing that I was safe." They sweat and grunted and worked very hard getting larger pieces of furniture in the house for me. All of that was wonderful. Unfortunately, the bad far outweighs the good, though. The fine print of the Angie's List deal did not mention any hourly rate after the three hour time period of the deal or surcharges, nor was any of that discussed with me prior to the start of the work (except the $10 mattress bag fee). Obviously, there would be an hourly rate after the deal expired, but it was never discussed with me. I signed a "Bill of Lading" that (one of the four brothers) explained was just allowing the movers to go into my house, handle my belongings, etc. He also explained that I was agreeing to .60/lb for any damaged items. I went to graduate school, and I still don't understand the "legal-ese" on my copy. There were no charges listed on it before they started work. Surcharges seem like something that absolutely should be in the fine print and discussed in detail with a client beforehand. Admittedly, I should have asked , but my mind was in a million places with the move, so I forgot. It was about 6 p.m., three hours after the deal's time frame had elapsed, and after I had already gotten pizza for everybody and sponsored a short break, that told me about the $129/hr rate after the 3 hour deal was over. That means that, I already owed the company almost $400 more than I thought I would before cost was even addressed. mentioned that after 8 hours, it was "overtime, but we won't talk about that now." I felt trapped. My husband works a lot, I was there by myself, I had already taken the day off of work, and the truck was half full with our belongings. Just before 8, told me about the time and a half rate that would be taking place almost immediately. To save time, he offered to only move into their proper places, the large items that my husband and I would have trouble moving ourselves. Everything else, he could put in the garage. I agreed. At this point, everything became a rushed, crazy, stressful race to the the end. I started carrying things myself off of the truck into the garage. Then, when I signed the Bill of Lading again at the conclusion of the job, I see that a fuel surcharge, travel surcharge, and stretch wrap/tape surcharge have been added. I also got the distinct feeling that didn't want me to take time to examine the bill. told me that the company would "waive" the 4% credit card fee that had also never been mentioned to me. They were going to "waive" a fee that I'd never agreed to. The only thing that had been mentioned was the mattress bag, $10 fee. After they left, I had a large amount of belongings at our old, rental house that wouldn't fit on the truck and that I had to move by myself. I was about to have to hire another set of movers to get the items I couldn't fit or lift into my husband's truck, when some nice guys from my neighborhood offered to help me out with their trailer. They loaded up a 7', solid wood bookcase, our grill, lawnmower, snow blower, and a ton of smaller items into their trailer. My garage was completely full of my belongings that I still had to bring in and place. An outdoor lighting fixture was broken. My mother's antique piano was scratched badly during the move, and a large bookcase was "dinged" in several areas. Meanwhile, items that I feel should not have had time taken to wrap up (throw pillows and a large bear), were wrapped in plastic I didn't know I was being charged for. One of the most disturbing things, I noticed a couple of days later. A large china cabinet that I was preparing to put my great grandmother's china in had not had the braces between the top and bottom pieces put back in place after they removed them for the move. This could have certainly resulted in my family heirlooms being destroyed or even having the top part fall on someone and hurt them. said that as a , if he took something apart for moving, he put it back together at the new place. I realize that everything was insane when we were unloading the truck, but that should have been taken care of for safety. Nothing was put back together at the new place. Our dining table, TV stands, punching bag stand, and other items will have to be put back together by my husband or me. I feel taken advantage of. A move that I thought would cost me $337 that I had already paid, ended up costing me $1,889.94. Almost $2,000 for an incomplete move. I don't have a problem paying an hourly fee for the move, as, obviously, I can't expect a 3 man crew and a truck to take care of my entire move for $337. They should have told me about it first, though. I contacted , the head of the company from what I understand, to try to resolve my issue. At first, he was courteous and offered just over $230 as a credit. told him that the overtime surcharge was discussed during the move which he said he found "unacceptable." He offered a refund of the overtime and an additional $75 for "good customer service." That's where the approximately $230 figure came from. When I asked for that amount and to have the surcharges refunded, he responded, "I'm not in the business to charge for labor only when every other aspect of the move was performed without flaw. You admittedly neglected to inquire about any other charges. $129/hr is even discounted as it is. Our 4 man rate starts at $139/hr and goes up to $159/hr depending on the move itself. If you'd like to be more reasonable, I'm all ears. Otherwise I'll send the settlement agreement and check in the amount listed earlier. Thanks." I reiterated what I'd told him about the damages and property left at my home and asked what he thought a reasonable compromise would be between his proposal and mine, and he did not respond. That was approximately 10 days ago. I contacted Angie's List for help and intend to report them to the Better Business Bureau. I am also considering whether it is worth my time to pursue legal action. I didn't immediately notice all of the damages either due to it being nighttime when they left or the giant pile of disorganized items in my house. After not hearing from for over a week, I filed a complaint with Angie's List about the experience and damages. essentially accused me of lying, saying that in my complaint, "all of [the] sudden, there [are] all of these damages." It was incredibly insulting. He also "apologized for my inability to comprehend" the deal. Really? I have never in my life been treated so disrespectfully by a business owner. I am not an unreasonable person. If I had been told about the myriad charges before work started, I wouldn't have a problem. I was not told. I would have never agreed to pay $1889.94 to move just over a half mile away. I don't know if , the head mover in charge of my move, just didn't tell his brother the whole story or what, but this was a terrible experience. I have moved 9 times in the past 10 years, and this was BY FAR the worst experience I have ever had. The issue seems to be with management, as the crew was all very nice and hardworking. I tipped them $80 each and gave an expensive bottle of whisky and matching glasses. Please find different movers and save yourself the headache.

-Sarah D.

A
" did an excellent job at meeting my needs. I thought I needed a larger space, but asked me a number of questions," and determined the size I really needed...thank you! This place goes above-and-beyond in making me feel welcome! They provide complimentary water, coffee, and snacks available any time I am on the property. Thank you for making my move as easy as possible!

-Joshua R.

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Local Articles in Sun City

Storage unit

Storage Units & Services

Renting a storage unit may seem like a confusing process, but we’ve outlined the steps you should take in order to find the perfect fit. From determining the type of self-storage you need, to how much you can expect to pay, the Angie’s List Guide to Storage Units covers all the right stuff (in a climate controlled area, of course).

Keep your holiday light reels to reuse for storage, so you won't need to untangle them next year. (Photo by Steve C. Mitchell)
Organization - Home & Garage

Are you dreading taking down the decorations once the holidays pass?

PODS portable storage units

Whether you’re moving, remodeling or just need to declutter, portable storage can give you options.

Not all self-storage facilities operate the same. (Photo by Brandon Smith)

Examine the essential features of self-storage units before you commit to a storage lease.

A clean bedroom
Housecleaning, Organization - Home & Garage

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Angie's Answers

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Hello, this is Kyle K from the Member Care Department.

Although Angie's List doesn't provide info on average or "going rates" for various projects, when members and consumers submit reviews, they have the option to include that cost of the project.
 
With that in mind, one way to find out a very general price range on a project is to log on to www.AngiesList.com (http://www.angieslist.com/?CID=ANS) and search for "Moving" (or any other appropriate category for your project, such as remodeling - K&B or ceramic tile), and then look at the project cost info supplied by local members and consumers.
 
Of course, probably the best way to get the most accurate cost information is to request multiple bids from several contractors. As the price will vary with work site considerations and individual contractors' approaches, getting multiple estimates will help provide a clearer picture of what your project will cost.
 
I hope this information helps!
 
If you would like to see more Angie's List search results for your area in this forum, please let me know by responding in line with this Q&A by submitting a new answer. You can also reach us at memberservices@angieslist.com or toll-free at 1-866-783-2980 to speak with a live representative. Our call center hours are Monday through Friday 8:30 am-8:15 pm Eastern Time or Saturday from 8:30 am-3:00 pm ET.

Thanks for writing! - Kyle K
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Here are the FAQ's on San Jose rent control - and only apartments and mobilehomes being rented are covered, not storage units.

 

http://www.sanjoseca.gov/FAQ.aspx?QID=521

 

More and more people are using storage units, so costs have gone up frequently and signfiicantly in the past few years.

 

Pretty much you are at the mercy of the market - if the market will support it, they can raise their prices - and the cleaner, newer, and higher security ones can do that easier (but also presumably protect your stuff better). Your only recourse, for lower cost, is to go with an older, shabbier looking or non-climate controlled place, build storage at your place, dedicate more of your personal space to storage, or get rid of stuff.

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Hi Nancy,
 
This is Sarah B. in Member Care. I'm happy to help!
 
I was able to find several rated providers where you can rent a storage pod. For your current need though, our Snapfix specialists would also be able to do all of the dialing for you, match you up with a top rated company and arrange to have them call you to figure out the logistics. If this sounds like something you would be interested in, please fill out the form in the link below and our Snapfix Team will take it from there!
 
http://www.angieslist.com/fix/
 
If you would like to reach out to these providers yourself, please let me know. I’d be happy to send these to you.  No matter which option you choose, I hope you’ll take the time to fill out a review when the work is done.
 
If you would like information on providers through this forum, please let us know. You can respond to this thread or submit a new Answers post. You can also reach us at memberservices@angieslist.com. We're happy to help, Nancy!
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Storage Unit reviews in Sun City

C

Rating
I contacted this mover for the deal. I understood that there would be an additional charge on top of what I'd already paid if we exceeded the three hours advertised on the deal. HOWEVER, what they don't state is that AUTOMATICALLY an hour of those three precious hours is already subtracted for "drive time." ...More Meaning, I was paying the movers to drive from their location to mine. But, I was also charged for a fuel surcharge???? was really gracious to explain to me that if I wanted to keep my overage charges low, they could just move all of the large heavy items from my condo to my new place. Great idea. Except, at that point, it became a race against the clock. I literally didn't even get half of my items moved. Most of what was taken to the new place was placed in the garage. Being a single woman, I am now faced with the task of carrying these items inside and possibly up to the second floor. In the end, I paid an additional $142 for an extra 15 minutes of the movers time. I had purchased my own mattress bags ahead of time. I also had enough stretch wrap and tape on hand to have handled all of my belongings. However, it was automatically assumed that I would use their materials. Thus, I was charged an additional 15% for said materials. The movers left me around 2:30 PM on Saturday. It took me and a friend until Sunday at midnight to complete this move.
- Laura B.
D

Rating
What a disaster. I paid to have my car moved to California and it's still sitting in the same parking lot, three weeks later. Hasn't moved an inch.
Been told this is the fourth driver they assigned to transport - and two just didn't show up. I'm still not sure what happened to the
other driver. I've been told pick-up ...More dates and delivery dates twice and made rental car arrangements based on those conversations.
I elevated it to the corporate level and was told, basically, that those things can happen. The miscommunication, broken promises and general confusion is unreal. question: You have my money ... so can I have my car?
- Bryce M.
A

Rating
My only complaint is I had to wait until 11 for them to arrive. They were supposed to arrive between 8 am and 10 am. Movers were very professional and hardworking. I went over my time but I expected to do so. I will use them again when I move into my condo in June.


- Wendy M.
A

Rating
Family-owned business. Good group of guys. Reasonably-priced.
Guys were on time and respectful. They moved us without damaging our belongings, our old home or our new home. Some doorways got in the way around tight corners and was quick to take a few dollars off the cost of the services. You can't have a move of our ...More size (15 cubic yards) without needing some new paint.
We moved in the February snow so they did the best they could to stay off floors and carpets, laying down cardboard and plastic runners. They moved the play set to the new home, but agreed to wait until spring to come back and reassemble it so that the ground was softer and not snow-covered.
I have recommended their services to my friends.
- ERIC P.
A

Rating
Very well. I will recommend them to anyone needing a storage area.
Very clean, have access 24 hours per day, a lot of options for units.
- Corey B.
F

Rating
It went terrible from the beginning. First they don't even call to confirm that they are coming. I had to call Angie's List to get the number to see if they were coming. They called eventually showed up at 9:15am. They came with no tools, I had to let them let them use screw drivers and wrenches. I paid for three ...More hours thinking they could move 13 items 5 minutes away. Uh, no took all three hours to put 12 items on truck. They arrive at new place tell me they left my armoire couldn't get it apart. So my friend went back to the condo and had it apart in 10 minutes. So while moving things they knocked drywall of my walls, marked up my ceiling and gauged my stairs. I had to help hold my dining room table while the guy put it together. I moved my own fridge and freezee in my garage. During the move I'm told I owe $581 for them to proceed. I have no choice they left my armoire. So they go back to get it and come back with it not wrapped, bring it in my living room and it's trashed. There is not one area on it that's not damaged. The p*** Forman tried to say it was like that, then proceeded to blame other guys but he was one of the guy's carrying. I told them to leave, I was livid. Called this the owner or boss, just as rude as the Forman. You sign a contract that says they will pay .60 cents per pound of item, so they think they are not liable for anything. They damaged the condos doorway getting armoire out also. This kept asking me how much my armoire weighed, i said I do not know, why don't you ask since they couldn't carry it. So a week goes by I hear nothing, I text this proceed to send more pics of damage and a video of my brand new upholstered bed. It was so wobbly I'm afraid to sit on it, wasn't put together securely. While I'm trying to make the bed I see a hole in the back of the headboard. Then I notice my beds mattress is slanted. It wasn't put on all the slats. So now I have to take my beds apart to redo. They lost pieces to my t.v. stand said if it's not on the truck they don't know. They never returned my tools and this doesn't think he has to replace or take care of walls or any of it. I told him my armoire weighed 600 lbs, he said it weighs 140 that's what you will get. I told him I would contact Angie's List, he go ahead they are not my boss and there is other places to advertise. He said enjoy talking to angies list "ha ha ". Do not use this moving company it's a joke, I was also told I was a unreasonable customer. If I can attach pics of the damage is will.
- marta W.
A

Rating
did a wonderful job with our move. The staff was friendly, professional and made us feel very comfortable. They did a great job carefully packing our things and did the load out and unloading quickly and carefully. My only critique would be that my moving coordinator in the office was sometimes slow to respond. But when she did ...More she was very nice and helpful. All in all, we had a very good experience.
- Tracy M.
A

Rating
Very good service. Worked with me to figure out best way to configure pod distribution to fit on small driveway. Prompt pick up and delivery. I would definitely use this service again.
- Michael T.

Storage Units in Sun City, AZ

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1-800-PACK-RAT PORTABLE STORAGE

2225 S 43RD AVE
Phoenix

75TH AVENUE STORAGE

16110 N 75TH AVE
Peoria

A to B Movers

1826 W Broadway Rd
Mesa

A&C Brothers Moving & Storage

4209 South 36th Place
Phoenix

AA Bargain Mini Storage

1964 E University Dr
Tempe

Aaction Movers

303 W Southern Ave
Mesa

ABC Moving/Allied Van Lines

1645 N 46th St
Mesa

ABC Moving/Allied Van Lines - Mesa

3326 E WIER AVE
Phoenix

Ace Relocation Systems Inc

1740 S 40th Ave
Phoenix

Action Piano Moving Inc

3756 W Crocus Dr
Phoenix

Alliance Professional Moving

2141 E Magnolia St
Phoenix

ALLSTATE MOVING & STORAGE INC

501 N 37th DR
Phoenix

Always Professional in Moving

1730 W Sunrise Blvd
Gilbert

Amazing Moving & Storage

920 N Arizona Ave
Chandler

American Garage Door Co Inc

3420 E Broadway Rd
Phoenix

American Mini Storage

9404 N 19th Ave
Phoenix

American Self Storage

3650 W Broadway Rd
Phoenix

American Self Storage

1678 W Superstition Blvd #1
Apache Junction

ARIZONA DISCOUNT MOVERS

930 S. 67th Avenue
Phoenix

Arizona Garage & Closet Design

15455 N Greenway Hayden Loop
Scottsdale

ARIZONA MOVING CO.

12222 N. 57TH WAY
Scottsdale

Arizona Storage Center and U-haul

18211 W McDowell Rd
Goodyear

ARIZONA STORAGE INNS

2130 W VAN BUREN ST
Phoenix

Atlantic Relocation Systems

835 N 47TH Ave.
Phoenix

AZRA HOME SERVICES LLC

4408 E MALDONADO DR
Phoenix

Bargain Storage

4616 NW Grand Ave
Glendale

Berger/Allied Van Lines - Phoenix

602 south 54th avenue
Phoenix

Budget Movers

PO Box 10942
Glendale

Camelback Moving Inc

2330 N 31st Ave
Phoenix

Cave Creek Mini-Storage

6218 East Cave Creek Road
Cave Creek

Cave Creek Self Storage

19215 n. cavecreek rd
Phoenix

Classic Delivery And Moving

16406 N Cave Creek Rd
Phoenix

CleanGreen Solutions, LLC

3310 W. Bell Rd. Suite 262
Phoenix

Closet & Storage Concepts

15125 N Hayden Rd.
Scottsdale

Cool Box Portable Storage

1229 E. Curry Road
Tempe

Cool Box Portable Storage

3502 W Buckeye Road
Phoenix

Creative Moving and Packing LLC

5701 W Latham St Ste 105
Phoenix

DANIELS MOVING & STORAGE

6131 W VAN BUREN ST
Phoenix

DAVIS MOVERS LLC

PO Box 30014
Phoenix

Delta Van Lines Inc

211 NW 5th Ave

Desert Gardens Mini-Storage

13551 W. Glendale
Glendale

Desert Storage

10456 N. 74th Street
Scottsdale

Desert Storage

10760 North 116th Street
Scottsdale

Desert Storage

26520 North Alma School Road
Scottsdale

Desert Storage

6218 West Behrend Drive
Glendale

Desert Storage

34215 N. Black Mountain Parkway
Cave Creek

Desert Storage

9383 East Bell Road
Scottsdale

Desert Sun Moving Company

2155 S 75th Ave
Phoenix

Dircks Moving & Logistics

4340 W Mohave St
Phoenix

Discount Storage

1935 E. Apache Blvd.
Tempe

Dysart Mini Storage

15821 N Dysart Rd
Surprise

EZ-STOR

10461 N 99th Ave
Peoria

Falcon Relocation

401 N. 37th Dr
Phoenix

Father & Son Moving & Storage

1711 W Buckeye Rd
Phoenix

FireFighters On The Move Inc

20118 N 67th Ave
Glendale

Freedom Insurance Group, LLC

1166 E Warner Rd.
Gilbert

Freedom Storage

6660 E. Main Street

Fully Loaded Deliveries

2400 W Union Hills Dr
Phoenix

Garage Storage Gilbert

835 W Warner Rd 101-472
Gilbert

GET YOUR MOVE ON LLC

1430 E Hadley St. Suite 110
Phoenix

Graebel Phoenix Movers Inc

1120 N 47th Ave
Phoenix

Handyman Connection - Phoenix

10211 N 32nd St
Phoenix

Inner Space-Mini-Storage

2950 N 73rd St
Scottsdale

Jones Moving & Storage

11398 N Cave Creek Rd
Phoenix

Low Budget Movers

649 W Palo Verde Ave
Coolidge

MiniMoves Inc

4413 W Roosevelt Rd

Mission RV and Mini Storage

9649 W. Olive Ave.
Peoria

Mobile Mini

2201 S 27th Ave
Phoenix

Mooney Movers Inc

5811 Midway Park NE

MOUNTAIN MOVING / NATIONAL VAN LINES

3841 N. 36th Ave
Phoenix

Move-U Packing & Moving

841 W Fairmont Dr.
Tempe

Movin' On

13430 N. Saguaro Blvd.
Fountain Hills

Moving Company Mesa Az Low Cost Moving

3442 E Charlston Ave.
Phoenix

Moving Team Six, LLC

20635 North Cave Creek Road
Phoenix

Moving.com

5401 N Pima Rd
Scottsdale

Nicolosi Moving & Storage Inc

501 S Park Ave
Tucson

Noah's Ark Moving

4427 S Rural Rd
Tempe

Office Space Solutions

2733 N Power Suite 102-489
Mesa

Patriot Movers LLC

5801 E Main St
Mesa

Peoria Mini Storage

10700 N 95th Ave
Peoria

Phoenix Moving LLC

13629 N. 108th Dr.
Sun City

Phoenix Towing Service

P.O Box 87946
Phoenix

Presto Logistics

21744 Marilla St

PROPS PLUS

8718 E McDowell Rd
Scottsdale

R Safe Self Storage

9620 W Van Buren
Tolleson

Red Mountain Storage

5910 E. McDowell Rd.
Mesa

River Crossing Self Storage

12100 W Van Buren St
Avondale

RYE MINI STORAGE

PO Box 21
Tonto Basin

S & M Moving Systems

3637 E Miami Ave
Phoenix

Safe and Sound Piano Company

1818 E Southern Ave
Mesa

Secure 24 RV Boat and Trailer Storage

1180 E. Baseline Ave
Apache Junction

Small Time Moving, LLC

31434 N. Cave Creek Rd.
Cave Creek

SmartStop Self Storage

2727 W Missouri Ave.
Phoenix

SmartStop Self Storage

3636 E Washington St.
Phoenix

SmartStop Self Storage

1135 W. Broadway Road
Tempe

SmartStop Self Storage

9252 E. Guadalupe Road
Mesa

Soft Touch Moving & Packing

2015 E 5th St
Tempe

SOUTHERN PAVILION SELF STORAGE

7110 E SOUTHERN AVE
Mesa

STORE MORE! Self Storage @ Avondale

1101 S. Avondale Blvd.
Avondale

STORE MORE! Self Storage @ Buckeye

1596 S. Watson Road
Buckeye

STORE MORE! Self Storage @ Peoria

8580 N. 91st Ave.
Peoria

STORE MORE! Self Storage @ Phoenix

1815 N. 91st Ave.
Phoenix

STORE MORE! Self Storage @ Queen Creek

1101 S Avondale Blvd
Avondale

StorQuest RV/Boat and Self Storage

6310 W. Union Hills Drive
Glendale

StorQuest Self Storage

20323 North 107th Ave
Peoria

StorQuest Self Storage

3043 East Bell Road
Phoenix

StorQuest Self Storage

10622 W. Indian School Rd.
Phoenix

Sullivan Moving and Storage Phoenix

1439 S 40th Ave, Ste 200A
Phoenix

SUN CITY RV & MINI STORAGE

18900 N 107TH AVE
Sun City

SUN STATE ROOFING

19717 East Country Meadows Drive
Queen Creek

Superstition Springs Mini Storage

5039 N 19th Ave # 5
Phoenix

The Muscle Movers

2412 W Lousie Dr
Phoenix

Three Men & A Truck

4655 W McDowell Rd
Phoenix

TNT Shredding

7235 E Hampton Ave #103
Mesa

Triton Garage Cabinets

4185 W Clarendon Ave
Phoenix

U-HAUL

13440 W BELL RD
Surprise

U-Haul Moving & Storage of Ahwatukee

4229 E Chandler Blvd
Phoenix

U-Stor-It Warehouse

1520 W Broadway Rd
Mesa

US Storage Centers

19315 N 83rd Ave
Peoria

US Storage Centers

4860 North 83rd Avenue
Phoenix

US Storage Centers

2331 W. Indian School Rd
Phoenix

US Storage Centers

9304 N. 43rd Ave.
Glendale

Wheaton World Wide Moving

8010 Castleton Rd

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