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Sedona Cable Tv Service Articles
Cable Tv Service reviews in Sedona
We moved into a previously-owned home (prior owners had AT&T order for one of their most expensive bundles, and confirmed the installation date of
Some time on
I called the 800-288-2020 customer service number (which I have since done more times than I can count) but got no concrete answers or problem resolution. This number connects you to an off-shore call center, which is absolutely worthless. Interesting to note that even though this is one of the world's prominent telecommunications providers, the call quality is abysmal.. Which makes it even more challenging to communicate with people for whom English is a second language.
To be fair, the reps are definitely friendly, polite people. But they have absolutely no information to share. They seem to put you on hold for long periods under the
I enthusiastically suggested that waiting 30 days to establish
On Sunday I received a text message from AT&T to confirm the technician would be there between 11:00 and 1:00 on Tuesday (today). Later that afternoon I received an email to reconfirm the appointment, along with instructions on what to do to ensure I was prepared.
Try to imagine my frustration today, when (after taking the day off of work in order to be home) no one from AT&T showed up! I waited until around 1:30 before calling my "friends" at customer service. It was all I could do to contain myself when the fellow advised me that "due to a facilities issue, the installation has been postponed."
So, here we are...three weeks since an order was submitted, but no idea when the service will be started. A service model that is broken, or at best, seriously flawed. And more importantly a totally disgusted and alienated customer. And I haven't even experience the product yet!
To have their bundle system , you must be soft in the head. At least there are a few companies which offer that around here, for less than half the price, and much more features and free calls. Stay away from their phone system. If you can find an alternative , do it. Satelite TV, and VOIP services are now competing with these folks. They do have a lock on internet, but neighboring service providers are hanging lines. Their contract with the town is not exclusive, so if enough people want service from a neighboring town, they will hang wires to connect. Unfortunately, the satellite internet is not a viable option at this point, and that's where they his you the worst with every trick in the book. Service is intermittent at best, and very slow and poor.
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