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The day of the service the technician arrived a couple of minutes early and took the time to explain the audit process, what he was going to, what he needed access to, how long the process would take, and what I could expect at the end. During the process he showed me around and explained some of the thermal images he was taking. Upon completion of the audit the technician explained that it would take 5 to 7 days to get my 'customized' report back with details and recommended changes / repairs.
The audit was very thorough. Up until this point I was impressed with the process.
Approximately two weeks after the audit I had not received the report. I called
The report is where the results were less satisfactory. As part of the initial discussion
The part is even more ridiculous. Page three has pictures of sample AC units and the 'MY CONCERNS' portion is again a list of sample customer concerns and not the 4 items that I had detailed out twice (once to dispatch and once to the technician). To me this is absolutely crazy. I do not know if all reports are full of samples, or if my report is a one-off but I was disappointed.
Finally was the repairs that were quoted.
One repair was to correct a perceived static buildup due to insufficient release ductwork causing the system to 'work to hard', '
All in all the dispatch and technician were pleasant, but non of my concerns were addressed, the report was a complete disappointment, one of the recommended repairs turns out is completely unnecessary.
I thought the Sunday call would cost more but it did not.
Then he said that he had a product that could prevent our having to do this every year: an Activ Tek 2000 Air Scrubber for $1695.00 (plus tax). We were shocked that we had never heard of this in our 15 years in this house. He said that was the reason we had to replace our old system after 11 years--it would have lasted longer if we'd had this equipment. Then he called his boss, the owner,
Neima had said that the wash would take two to three hours, and installation of the air scrubber would take about a half hour. But he was completely finished with everything in a half hour. He showed me a photo of our blower that was supposed to be clean, and I didn't see any difference, other than a black streak on one blade that was missing from the "before" photo. He explained that it was black in the first photo because he had wet-wiped that spot with his finger. But now it was all white, as if it hadn't been cleaned at all, so I don't know if he actually cleaned it, despite his overly-dramatic shock at my not being able to see the change. As for the acid wash, he said he sprayed a chemical onto the coil, and that did the job--no photos (before or after).
To make matters worse, after Neima left, the AC stopped working. I had to call him back--he had left his cell phone number. He was reluctant to return, so I offered to call the office and have another technician come out. He said the dispatcher would make him return anyway, so he'd be here in 40 minutes, which he was. My husband had returned by that time, so I felt safe. It took Niema about 1/2 hour to find the trouble--he explained that when he installed the air scrubber, a copper wire had become detached from a contact.
I do not believe that we need this equipment. He told us it was optional, but that our system would fail soon if we didn't get it. I feel scammed, but I take responsibility for making the the decision to proceed, even though I felt I was doing so under duress.
UPDATE: This is a continuation of my previous review about a technician intimidating us into buying equipment we did not want. The situation has gone from bad to worse. After posting my review on Angie's list,
Update #2: "
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