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Mesa Door Installers Reviews
We could not believe how professional the install crew was! There was a big group of men that arrived on time and they worked like busy ants. They were very polite and respectful. We had small children in the home for part of the install and they were so careful to make sure music and language were appropriate. My neighbors even commented on how fast and efficient they were with the removal and install of the windows. They were done earlier than planned so we could get back to our normal daily routine which was so nice! There were only 1-2 spots of touch up that needed to be done on the inside of the house from the install, but nothing major.
It has been such a pleasure to work with
What I like best about this company is their responsiveness to customers. They really do care about providing the best quality product and ensuring top notch quality customer service.
Showed up on time to do job. Didn't finish in one day as he said he would, but we can understand that. No biggie. The pocket door that he replaced the runner on (he said we should install a double-runner so that it rolls better and straighter and smoother. We agreed) made loud scratching/scraping noises as it would be rolled closed and opened. When he returned the next day to finish the drywall plastering, we asked him about it (our bedroom doors are on rollers similarly and roll very quietly) and his response was "I don't know." So we are stuck with the scraping sound I guess. He spent about 30 minutes retexturing the drywall patch and asked me to check it out when he was done. It didn't match - large flat areas with little to no texture. I had to ask the professional if he could do better. He was agreeable enough and did some more. It still doesn't match perfectly but whatever, I'll go to Home Depot myself for a spray can of texture and fix it I guess.
About 2 weeks after the job was finished my wife said the door is getting this big gouge line along the bottom. I looked at it and the cheap plastic guide he installed was cracked and not holding the bottom of the sliding door centered any more. Instead the guide was now causing a long scrape on our door every time it
So I called him to come back and fix it. He said he would be happy to. You guessed it - he would call to set a date and time. Five days later I called him again and he said he was getting ready to call me (right). He said he could come the next day (Sat). Sat he didn't come. Said he would come Sunday. We said to call first but that should work. He called on Sunday and said he couldn't come. He said he would call to reschedule. At this time it's been over a week since our last phone conversation with Nic and nothing.
Now that he has our money, he ins't too interested in returning I guess. We are going to have to call ANOTHER contractor to come fix the broken guide and we will ask the next guy what can be done about the terrible scraping sound whenever the door is opened or closed.
VERY disappointed with "Pretty Smart Guys" and Nic. Seems like a nice enough guy, but then it always seems like it's just these kind of guys that let you down. Poor punctuality. Poor communication. So-so workmanship. No follow-up service.
No mess was left, and gave me some good pointers, and moved on with his day. Yes, the doors are a little pricey, but quality comes at a price. "
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