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Local Articles in Golden Valley
Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona
If you need home warranty advice, review these tips to understand how they work. Start with a reputable company and understand the contract.
A home warranty is a good marketing tool for a home seller. Before you offer one to a potential homebuyer, make sure you do your research on the company.
First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them. This way they can not collect money on your behalf. Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged. Second, call the contractor and tell them you will not be needing their services afterall. Did your husband pay a deposit? If so it may be non-refundable. Then follow up with a certified letter.
An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation. This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to. The contractor's office should be local. A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read. There's no arguing whether they received it or not by doing that.
Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck. Some people find out a much harder way. While these guys may be legitimate you should always do your homework on a contractor before signing the contract. Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.
Todd's Home Services
San Antonio, TX
Home Warranty reviews in Golden Valley
Side note: I think Angie's List should have an "undecided" bullet where it asks if you would utilize the services again, because that is truly my answer.
This company has my loyalty, and I really appreciate the way they did the right thing when they could just have easily found a loop hole to get them out of it. Great company with a Great Team!
For little things, this company is pretty good. And by little things, I mean very small issues like fixing a leaky toilet. For bigger issues, like A/C or electrical, it becomes very difficult for them to find a contractor willing to work with them. The problem is that they,
So what happens? They can't find anyone to do the job because no one is willing to work with them. However, they're very proud of the fact that YOU can contract an out of network company and pay out of YOUR pocket. They will reimburse you, BUT the contractor still has to call for authorization before any work is done. So.... That means YOU have to find someone to diagnose the job for free and/or sit on the phone for an hour for free. It may be possible to find some one desperate for work with little or no experience or liability insurance, but any reputable company will ask to be reimbursed for the time they are on your job.
The people at
Having no electrical power going to your a/c unit is not considered an emergency. They will respond within 24 to 72 hours. I'm not sure where the logic is in that.
I am currently waiting on an electrician who I will pay out of pocket. Even though
I could go on and on about their silly loop holes, but there is really no point. They refuse to deviate from their guide lines for any reason. They take their time and make things so difficult on the homeowner, that in the end, the homeowner must give up in order to get the job done. In my case, I've held out as long as I can with no A/C. I can't wait any longer, so I will pay for it out of pocket.
I wish I had known 20 days ago that I would end up paying out of pocket. At least the A/C electrical would have been repaired by now.
We also had to deal with them last night/today. Our AC unit had gone out, and knowing how much of a pain they were to deal with we decided to go with an outside contractor to get it fixed ASAP. After trying to do repairs the serviceman confirmed the AC unit compressor was dead and would need replaced. After finding this out I called the warranty company twice last night with no answer or response after an hour. I called again first thing this morning and found out they do not consider AC to be an emergency (try telling that to the inhabitants of a house with no AC and close to 90* heat outside). They also said we had to go with their contractors despite having two quotes for repairs that could be done ASAP. Instead we have to wait at least a day if not more for their contractor to come out while my wife and little one are forced to sit there in the heat.
I will never use them again as they are the absolute worst company to deal with. I've had better experiences with Comcast reps, and that's saying something.
When I called up AHS to quit they read from their data that they had saved us close to $50,000! Okay, shameless liars. I quit and din't look back. They should have been paying me. How they stay in business is a mystery to me. They are very high. I won't deal anymore with them or their sister companies as soon as I can get away from Terminex even they are headquartered in Memphis.
New contractor was assigned who was located almost 2 hours away. I asked for a contractor to be assigned from the local area. AHS said I had to use the assigned contractor. That contractor completed the job and was a pleasure to work with. Total down time for my AC in
After work was done, I called AHS to cancel my contract. They said someone from their cancelation department would call me in 24 hours. 24 hours passed and no call. So I called AHS only to learn no record existed of my previous day's call. AHS said they would cancel. I did not trust them to cancel so I called VISA who said they would put a stop on any payment requests from AHS.
I had to give them a "F" rating but would have rated them lower if I could have. This is unfortunate as AHS in the past AHS had good customer service. I hear similar complaints from others who are using AHS. I believe their customer service management team needs to be replaced.
Home Warranty Companies in Golden Valley, AZ
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