Fountain Hills House Cleaners

in Fountain Hills, AZ

House Cleaning Reviews in Fountain Hills

F

Rating
We used
for a couple of years. At first, they did a nice job and were responsive, but lately they have been horrible. We met with one of the owners before they started to clean our house and specifically requested that nobody wear jewelry while cleaning our house. We have a lot of glass, granite and stainless steel, all of which scratch easily, and are costly to repair/replace. They assured us that their cleaners do not wear jewelry when cleaning. One of their cleaners wore a diamond engagement ring while cleaning our kitchen, and scratched a stainless steel backsplash. If we are able to replace the backsplash (and we may not be able to), it will be very expensive to do so. They also hit a new, custom made desk with the vacuum cleaner and chipped of the corner. They claim that they are insured, but when I submitted a claim for this damage, they said (without even looking at the damage) that they could not have done it. (PS: I am a working attorney with two small children, and have better things to do with my time than chase after a company to fix damage they did not cause. I submitted the claim as a matter of principal.) We do not complain about the ordinary wear and tear from cleaning -
on the walls, damage to the doors when they bang in to them, and so forth - but felt that the two instances above arose from complete carelessness and disregard for our requests. On multiple occasions, they provided services we specifically asked them not to provide and sought to charge us for these services. We also requested a regular "team" and for many months had different people week showing up each week (even immediately after I called to complain about this and was told that it would not happen anymore). The representatives we have spoken with recently have been rude, antagonistic, condescending and unhelpful. So, I'm on Angie's List looking for a better cleaning service and decided I would put this information out there to hopefully benefit others like me.
- Tiffany C.
A

Rating
and her team did an exceptional job. She scoped the job in person, sent a great team, and met my expectations 100%. They all worked like a professional group from start to finish. I will continue to work with them for all my cleaning needs .... routine and deep.
- Siobhan S.

Fountain Hills House Cleaning Articles

House Cleaning reviews in Fountain Hills

A

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FANTASTIC!
Fountain Hills Cleaning Services Provider Name Locked
and her staff arrived on time, cleaned more than I expected and did a better job than I could ever have. I've scheduled them every other week!
- Renee M.
A

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Fountain Hills Cleaning Services Provider Name Locked
called about 1/2 hour before she and her crew arrived, which I appreciated! They came in with all the cleaning supplies and after a brief, but detailed explanation of the work to be done, the crew of 4 started. It took them about 4 hours to do the whole house. They were pleasant and worked thoroughly until the house was clean.
Fountain Hills Cleaning Services Provider Name Locked
had me ''inspect'' as they were finishing up and very happily attended to a couple of small things, I had found that weren't quite the way I'd like them. I think this company will be around for many years with
Fountain Hills Cleaning Services Provider Name Locked
at the helm!
- VIRGINIA B.
A

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They called 45 min. Before arrival and arrived on time. Very professional staff of 3 who worked for 5 hours. They did not touch areas I asked them not to. Cleaning services were excellent. Owner dropped by to check on work.
- PAMELA P.
B

Rating
This company is always prompt and courteous. They work very hard while they are here. Their price is substantially lower than other quotes for the work. Most of the time they do a very good job although sometimes I think the hardwood floors could be a little cleaner. The bathrooms are always very clean. They don't do the windows.
- JEANINE C.
A

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The first cleaning of this "Big Deal" was amazing. They were very detailed and did an excellent job. They returned for the second visit and did another excellent job. They are very friendly and were just a pleasure to work with.
- Susan L.
A

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The two cleaners arrived 10 minutes early and began right after a walk-thru. They worked the entire time and although I thought they could have moved a bit more quickly, I was paying for the job and not by the hour - so I'm glad they took their time. The oven was spotless and the house nice and clean.
- JOHN W.
A

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I have a 3,000 square foot house in Fountain Hills. I called AZ Clean Pros the day before and they showed up right on time.
Fountain Hills Cleaning Services Provider Name Locked
and her team did a great job - going above and beyond what I had expected. My house has never been this clean in the 6 months I've been her. They did a great job and I will use them again in the future.
- Peter K.
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