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I sent an inquiry to this vendor via the email link on the Angie's List page describing the work needed, gave the size of the glass and asking if they did this type of work. ( I also emailed 5 other glass vendors from Angie's List) Out of all of the emails I sent this company was not only the only one to contact me, they made a point of calling me to confirm what I needed and asked to make an appointment to come out and measure the window (at no charge). They had quoted me a price including the discount they give to Angie's List members but needed to verify the measurements so they could stand behind their quote.
At the appointed time the installed arrived, measured the window and confirmed the price. He said it would take them about a week or so to make the glass and that we did not owe anything until the window was installed and were satisfied with their work.
Less than a week later we got a call saying the window was ready, and we made a second appointment for its installation. The installer was prompt, friendly and efficient.. He installed the window and then washed it on both sides so we could see how nice and clear it was (it was part of a group of windows) and then he submitted his bill which was the exact amount they had quoted.
If every trades-person handled their business like this company did there would not be any reason for Angie's List - but we all know that only exists in a parallel universe so in this world we have to rely on the "List".
I did some research on window replacement and came up with a budget based on what I expected it would cost. I then called several other companies to come out and give me a quote. I was absolutely floored. Estimates were between $25,000 and $40,000 to replace all the windows. This project looked like it was a non-starter based on cost, and it was making sense why the windows were never replaced.
During this experience, I joined Angies List and did some research on some local companies. Based on the reviews, I called Wholesale Windows and set up an appointment.
There were two sets of measurements done, after which the windows were made to order. About three weeks later, I set up an appointment to have them installed. Three men came out and did about half the house on one day, and the remainder the next day. Durnig the entire time, the crew was absolutely punctual, friendly, and professional. The installation went very smoothly, and very minimal damage was done to the area around the openings. What little damage there was, they repaired immediately. All I had to do was some minor touch up painting. One screen was slightly bent, and frankly, I didn't even notice until one of the crew pointed it out. He made a note that a new screen would be ordered to replace it.
Now that the windows have been in for a couple of weeks, I can confirm all the good stuff they say about new windows. It is a little quieter (I live on a busy street, so it is noticeable, although it didn't help as much for the barking dogs), and the temperature difference is vastly improved in those front rooms that catch the afternoon sun. Not to mention they all operate smoothly, seal tight and latch closed, just like you would expect a window to do.
Overall, I am completely satisfied with the transaction. Just one note however - if you take on a project like this, get quotes from everybody else FIRST. Get the entire range of options explained to you by more than one sales person. Some of the sales people are clowns, and you have to deal with their pitch as best as you can, but after all the other quotes come in, call Wholesale Windows and get your last quote.
I was very impressed with
The tech came on time and finished quickly. This is a house I am going to rent out so there is nothing in it. As I went to leave, the door would not line up to lock. I tried to line the latch up myself with no luck. Called the boss of Windows and Glass as I was on my way to work to explain that I had to leave my house open because the door wouldn't lock. He put me on hold, called his tech, and then came on the line to tell me that his tech said he tried it several times and it locked fine. He wanted to send him back within a few minutes and I should wait for him....but I told him was already on my way to work-too late!. The boss said the tech would come out and fix it and lock up behind him. An hour later boss called and said tech did fix the problem and lock and secured the house. "The door was misaligned." If that was the case, then I am sure that the tech did not check it and get it to lock. I am certainly not going to misalign it by only opening and closing the door....so make your own conclusion. Overall, it did go smoothly, other than the lock. So it was not a bad experience. If I had to use them again in a pinch, I would, however, I will get other quotes too."
I feel like this company pulled a bait and switch on me because I never would have purchased the deal if I had known in advance that it would cost me $205. "
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