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When I was ready and the sink was in, I called and he told me when they would come to measure, and he also said it would take a week and a half to 2 wks to fabricate the granite, and that he would make another appt with me to install. I did tell him when I reserved the granite that there was a blip in part of the granite and if it wasn't able to be cut around, I would like it to be in an obscure spot not on the main counter.
The day of the measuring: Some guy showed up at my door 1/2h earlier in the morning than he was supposed to. He didn't speak much English and just stared when I opened the door, not saying who he was or why he was there. He took my sink with him.
2 weeks later, I had not heard a peep. Now, mind you, this was supposed to be installed week after Thanksgiving, but they also knew that and did not mention there would be any delay due to the holiday. I called
Installation day: 2 more people whom I've never seen show up on time at the door. Again, they do not announce who they are, they just stare. I say, "yes?" and then they ask for
Next day: 2 more guys whom I have never seen before came to the door to reconnect all plumbing. I pointed out the board and the water line, gave them the matching flange for the sink, and left for work, leaving my husband with them.
Next morning: 2 guys who spoke good English came and actually said they worked for him (previously many of the ppl had "heard" the name
About a week later, after the first time the Water System Company came out to fix my water system and it still didn't work properly (it worked fine and was brand new 6 weeks before the granite install), the sensor alarm went off that there was water under the sink. I looked; sure enough, there was, and it was leaking in 2 places...one, the p-trap setup somewhere near garbage disposal, and the other somewhere from the top of the garbage disposal, which was only a year old and a higher-end one. I immediately took pix and texted them to
I got a plumber to come out the other day and fix my leaks. Guess where the leaks are from?
One--the drain line from the dishwasher to the garbage disposal was not tightened down at all.
The other? Not only was the new flange not installed inside the old one from the old sink (my hubby found the box with it still inside in the garage), they put on the old flange and did NOT put any plumber's putty or scrape the old, dried, half-gone plumber's putty off! 2 easy, basic plumbing things that should not have gone wrong. I paid him $275 for the plumbing re-hook up. My plumber told me it would have cost me
DO NOT USE THIS COMPANY for granite or plumbing, or possibly any other job. Communication is bad and he did not make sure he took care of his customer well. Plus, I thought HE would be heading up the work team. He only came to give an estimate, and then to collect his check at the end and "inspect" (he didn't see the swinging board, the swinging water line, or try the drinking water system, and he certainly didn't care about the blip in the granite being in full view).
Communicaiton prior to and during the painting process: very good. Actual start date was delayed by over a day, which was a little disappointing, but
Painting process took the three days projected. (and in my mind the crew worked very hard, and late to make it happen; on day two of the painting, we were moving household goods from the previous home into the garage at Cascade and we saw the crew leaving at about 8PM;
Final inspection: We had some minor touch up requests (identified on Saturday) and all touch ups were completed by Sunday.
Overall: I give
They were respectful of my property and worked in an efficient manner. I would highly recommend them.
Only negative- This was the first time I had a remodel done so I would have appreciated a bit more guidance in the early stages. I had a pretty good idea what I wanted but needed a a bit of help (what is the process for selecting granite for the countertop for example) I think "
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