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Because of the quality job they did we are considering having additional tile work done in our house.
The quote which was provided includes showroom cost and a profit margin which insurance agreed to cover. Please note we had a received a lower quote from another contractor - so
The work got scheduled 3 weeks after we had accepted their quote -
The tile guy showed up with a tile which was different from what we had originally selected. We had to go the showroom to show them our selection.The tile guy was unable to find what we had selected in the warehouse. It is surprising that the down-selected tile was not sourced to be ready in time for the installation. In fact, they said it had been discontinued. How could they quote us and not check this?
We were given other options from the tiles which were available at that time - we declined and decided to
The laminate and tile installers were very professional. It was discovered that the required amount of connection pieces had not been ordered and the laminate installers would have to come back a week later when the pieces were available - another big miss in project planning.
A few weeks after the installation we noticed the laminate creaking and requested an inspection.
Overall, it was not a pleasant experience and required a lot of baby-sitting on our part - more competence is
expected of an operation the size of
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