"It went well. They have come to our house and we have trusted them through the years. Now it's just me. I rely on their cleaning expertise. There was an accident at the house last year (vehicle into house) and they assisted Rocky Mountain Restoration ...more in the final cleanup following repair and reconstruction work.
answers the phone and schedules the work and I consider her a good friend. I am happy to provide this evaluation on Angie's List. "
Rated Review by Nancie B.
"I had NO reason to be nervous. Every item moved, was moved without a scratch. Very professional, very personal. The best moving company I have ever hired. They made the job look easy. Actually, with the interaction between the movers, my brother, and ...more I, the two hour move went very quickly and it was fun!. I have already passed out all of their business cards I had.
Would I use & recommend this company ....... YES !!!!!!!!!!!!!!
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"Where do I start? Stay away - far away. This was the most frightening experience with a mover I have ever had, and most people who hear about it can not believe he is still in business. His men belong on a demolition team, and he does not make good on the damage. The men spent part of two days packing, with a different crew each day. They ran back ...more and forth as though they were on
, bumping into each other, tossing things around, as though they had to get done as quickly as possible. They damaged a good bit of my dining room set, including actually breaking off an entire corner of the table, the entire surface of the dining room server, and a good bit of the breakfront, damaged my bedroom set, broke the pendulum on an antique grandfather clock, which I let Mr.
take for repair, but when he brought it back, it appeared the entire clock was not working, and it now needs close to $400 in repairs. There was also a high chunk of wood cracked off from the bottom of the clock, which had to be repaired when I had the rest of the furniture repaired. One of the dining room pieces was so bad, the furniture refinisher had to take it to the shop to work on it. They packed as though they were running for their lives, often throwing breakable and valuable items into the bottom of cartons, unwrapped, and then dumping more items on top of them. They took a ceramic dish garden full of plants, put it on the bottom of a carton, and then filled up the rest of the carton. The plants were destroyed, along with the planter itself. They rarely wrapped anything, including a 34" tall $700 ceramic animal, which they put on the bottom, and then threw items on top of it. Needless to say, they broke it. They put expensive pieces of art work
up against each other, damaging a good number of the frames. Smaller, framed photographs had the glass in them smashed to pieces to such a degree, we had to be careful not to cut ourselves removing them from the boxes. A gorgeous slate and ceramic table top water fountain was placed at the bottom of a carton, with heavy items thrown on top of it. It was broken beyond repair. A number of expensive house plant planters were cracked or chipped. They were, for the most part, not put in cartons, but rather just put on the truck, and obviously had other items fall on them.
An expensive piece of French crystal glassware, discontinued and probably not replaceable, broken. An expensive artisan clock, by an artist who is no longer creating his pieces, broken and not repairable. A wood cuckoo clock with the bird at the top broken off, small slivers of wood missing, packed with the weights still attached to the chains, with broken chains to boot. A huge expensive
house with limited edition furniture with extensive damage to the house itself, and some broken furniture which I personally wrapped in tissue and bubble wrap, enclosing them in rigid plastic containers marked "fragile" - thrown into cartons with heavy items on top of them - over $500 in damage. It got to the point, when I started to unpack, that I was afraid to open the next carton. Finials for some lamps are gone, and I have to try to find replacements. They took all my computer peripherals, plus printer, scanner, etc., and just threw them in a high carton, without wrapping them at all, as though it was simply junk being put out for sanitation collection. All power cords were taken off and thrown in a pile, and I still have not identified which cords go with all items. They lost the battery compartment covers for calculators, computer mouse, and more.
I had told Mr.
I was going to hire a separate mover for the grandfather clock and the
house, but he insisted I let his men do it - that they would be fine. When I called him to tell him I was missing my mother's antique wall-mounted shelf table, he finally found it still on the truck. When he brought it to me, the ornate bronze work on it was actually cracked. I can't image the kind of manhandling which would cause bronze to actually break in half. I did let him take it for repair, and he did return it to me, but I have not examined it closely yet to see if the repair is decent. When I told him one of the casters on the dining room server was broken, that half of it was missing, again he found it on the truck, but to date, he refuses to return it. If I have to go out and find a set of four antique casters, this is going to add even more expense to what I have already accrued. I had given him the broken wood cuckoo clock to get repaired, but as I began to see just how extensive the damage to my possessions was, I asked him to bring it back to me, and said I wanted to get my own person to repair it. He has refused to return it to me.
Although I gave Mr.
a list of the items ruined, which need replacement and those lost which can not be replaced at all, as well as the cost of furniture repair, which I have already paid for, he has refused to reimburse me for anything. He insists on cash or certified check upon delivery of items, and now I know why. Had I given him a check or credit card, I would have reversed payment immediately. I am in the hole right now for more than $3000.00, and he has the broken off piece of the dining room serving cart
, and my cuckoo clock, which I can not get back from him. At this point, he is ignoring my emails altogether.
I believe that a number of items which are missing are either 1) also still on the truck or 2) were deliberately taken. None of it is extremely valuable, such as huge packages of paper towel, some cleaning tools, etc. , the coffee grounds container for my coffee grinder, four unopened
Paint, and more.
I had a good number of items which were not going with me, and which were slated for charitable contributions. When I told the men they could take a "few" things, and pointed out what they could take, they ran through the house like looters in a B movie, and cleaned me out of just about everything. They did this so quickly, I wasn't even aware of how much was gone till later.
talks a good game, and although he assured me he was going to "take care of everything", the only thing he did do was to have the shelf table repaired (I hope, since I have not attempted to have anyone come in and put it on the wall yet), and repair the pendulum for the grandfather clock, which is kind of moot, since the clock mechanism is so badly damaged.
The cost to me, and the heartache associated with things which I can not even replace, has caused me extreme stress. Moving itself is extremely stressful, and this experience has made it even worse. I am going to have to pursue him for reimbursement, and for the items which he refuses to return to me, but that will hardly mitigate the anxiety he has caused me.
Stay as far away from this company as you can. This was not just an unfortunate situation with some damage - it was a travesty. This man should not be in business. "
helped me as I down-sized from living in a house to an apartment. In spite of the grueling heat and humidity, this crew of five men worked like a well-oiled machine.
, the company owner, they performed as seamless as a well-conducted orchestra.
seemed ...more to be a bit of a designer trapped in a mover's body as he directed the careful placement of items.
, one of the movers, happened to find my son's new iPod which had been lost more than a year ago. While disassembling the recliner sofa, the device had become dislodged, falling to the floor.
surely brought a smile of disbelief to my son's face with this discovery! Lest I forget,
coordinated services from the Head Office of
. She patiently answered all my questions and sent me many tips on packing (it had been 20 years since my last move). I had the greatest of confidence in their ability to complete the task at hand and alay many of my fears during this stressful life event.
In the end, because my packing had been so well-organized, labeled and marked with color-coded tape (a strip of different colors of duct tape for the room that the container was to go to), they were able to cut the estimated time for the move in half, saving me a good bit of cash!
At my new abode, some of the heavier boxes had been placed on less sturdy ones in my garage. A few collapsed and fell to the ground after the movers left. All in all, however, not even this would
me from using them again!
Good luck on your move! "
"Please be warned about this company. They are very nice on the phone when you call to inquire about moving services. However, the actual move went terrible. They misplaced/lost/stole our 42 inch flat screen tv. The tv never made it to our new home. After calls were made by us to the moving company we received no help. Double check all those boxes ...more in the back of their moving truck as that is where we believe they misplaced the tv. And a new wreath we had purchased for the front door.
Also they fail to tell you the price of the furniture wrap is extra at $95 per roll. Let's just say they were very generous with the wrapping and I later found a half used roll in our place that we were fully charged for.
Moving is stressful...make it easy and DO NOT USE
"Loved the work the crew did they made sure that all of our things was well protected with their blankets which were pretty thick.They were careful with the walls at both our old and new place. And they always seamed as they were in a good mood never heard them complaining about anything. The move was done really fast no damages to anything and even ...more when the job was done instead of running out the door as soon as they were done they still asked if there was anything they could help with. Great group of guys I was happy with the price cause these guys delivered I would call them again if we ever need to move again. "
from Virginia, I interviewed 4 moving companies to get a good idea of my costs. The Star estimator was personable and seemed very knowledgeable. He was patient to rework the estimate for me two times over the next few days to bring down an estimate near $20,000 for the job. Star gave me the lowest ...more estimate, so I went with them.
The packing team arrived punctually on the day expected and got to work right away. I had a large house, and I had not been able to pack as much as I had hoped, so they had a lot of work to do. They completed all the packing in 2 days, and I trusted the team leader, as she was personable, straightforward, and asked questions occasionally. The team members did not all speak English and seemed to pack indiscriminately.
The moving truck arrived on time and all my possessions were loaded in one day. I understood that the actual cost was determined by the weight of the truck, once it got back to the
. The company also had to store my furniture as I did not have a destination for them until I drove to California and found a new home to buy.
Two months later, I had the California team of
deliver all my stuff. It was tough, for the place I bought was smaller than I'd hoped. They worked really hard all day to get all the boxes in my condo. The driver and his assistant were very nice. Again, the team members were not ones with whom I could easily communicate, so many boxes and pieces of furniture ended up in the wrong place. They didn't seem interested in putting things where they belonged, but focussed on getting everything in as fast as possible. I think they had another job to do.
As I began unpacking boxes, I discovered that many things were just thrown in without proper packing. The team leader in Virginia did the kitchen, so dishes were well done. An antique rocker was broken, another chair was disfigured, and two lamps were broken, among other smaller things. Perhaps I should have expected this, but I was sorely disappointed. The company did have damage insurance, but the claim had to be submitted before 75 days, and I am still unpacking months later, so I still do not have the total damage report.
So the lesson learned here is to do your due diligence and interview several movers, but beware of choosing the cheapest one. I feel I should have chosen a mover who assured me that they took great care with their packing. That would have been Town & Country or Allied. "
"Overall, a very good experience. The moving team was on time and efficient and very friendly. My contact,
, came by to see how everything was going. They moved me as an agent of Atlas Van Lines and everything with Atlas went well, too. The only casualty was my 5 year old toaster oven. I think it was one of the last items packed, ...more because it was the only breakable item in the move to not be wrapped in paper. It was on the bottom of a box with some loose cans of soup and one of the cans of soup broke the temperature dial off the toaster oven, making it useless. It was a $30 oven, so I didn't
any sleep over it, nor did I report it. No major damage to any furniture.
If I lived in Iowa, I would hire them again. "
showed up late to a scheduled appointment to give me an estimate for moving my household items. (He did call saying he would be late). The minute he walked halfway through the door, he saw that I had a Baby Grand piano. He stopped abruptly, backed out of the house and said that he did ...more not move pianos. When I tried to explain that I had already contacted a piano mover he stated "if we can't move everything, we don't move anything!" WHAT! I've never heard of such a thing. He declined a job because I had a piano that he couldn't move!!! SHOCKED!!! "