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Theodore Garage Door Installation And Repair Articles
use charge). I just won’t go back to him in the future and the reasons are as follows:
a. For the first estimate, he was a no call-no show. He had marked it wrong in the calendar. It wouldn’t have been a big
deal except for the fact I had driven to the property (30 min away) with my 11 month old baby. Probably should have just moved on then but he was decently priced so we went ahead and scheduled with him.
b. He was not very friendly. He barely spoke to me and when he did respond, he seemed mostly annoyed by my
presence. When he left after the estimate, he didn’t even say bye and I was just on the outside of
c. Worked fine and showed up on time. But, the finished product was not the greatest quality. The door sits about 1 inch
d. When we went to pay, we gave him a credit card and he said he takes credit but there is a 3% charge for using it.
He failed to clearly communicate that the 3% charge would be passed on to us, the customer. This made the price about $25 more than the estimate. Had I known that he would charge us that, I would have gladly just withdrawn the cash to
save the money. Alas, that was not noted anywhere nor told to me upfront for the cost.
e. My husband met him to pay but he only gave us two remotes, even though the price should have had 4 remotes included. He was responsive about this and I said we just needed one more remote so he got that too me and I will program it soon.
Again, all-in-all, it wasn’t a negative experience. He did show up on time, didn’t leave a mess, and he did answer his phone every
time I called so that is certainly to his credit. Just know if you use him, there is a charge for credit cards and he will get the job done. But, I won't be using him again.
After he replaced the springs, for a total cost of $447.00, the garage door still didn't work. That's when he decided that the garage door was not safe to use. When I asked him if I had just paid $447.00 for nothing, he literally laughed and told me yes, but he would take $100 off the price of a new garage door. He asked for the invoice back so that he could write $100 off the price of new door, but he didn't write end up writing that on the invoice. Instead, he changed the invoice to say that the garage door was not safe and should not be used under any conditions. Keep in mind, this is an invoice which I had already signed.
When he left, I called my husband, who was understandably upset about paying $447 with nothing to show for it. When he talked to the manager,
When I called her to tell her my side of the story, I straight out asked her if she honestly believed I would have paid $447 for something I knew from the beginning wouldn't work. She just kept telling me that she has a signed invoice to prove it. When I told her that the invoice had been changed after I signed it, she didn't even deny it! She basically said, well yeah, he found out about it after he replaced the springs. Some 25 point inspection there! I also asked her if she believed I would have refused a refund after the springs didn't work. I'll give her one thing,
In the meantime, my husband had called another garage door company to come out. I told her that if the other company fixed my garage door, and if they still wouldn't offer us a refund, that I would have no choice but to file a complaint with the Better Business Bureau and leave her negative reviews. Her response: I guess you do what you have to do. I told her that I would call her back after the other company left.
When the other company arrived, he was appalled to hear my story. The price he charges for springs is about half. While he also recommended that we get a new door he was easily able to fix the door so that it functioned until we did so. He was able to get us a new door, the very next day, for $700 cheaper.
When I called
Just a warning, if my review is not enough for you to steer clear, you should take the time to read the reviews on their website prior to purchasing anything from them. Every review is grammatically perfect. How is that even possible? I wish I had taken the time to read them before I let Precision Garage Doors walk away with almost $450 that they have no business keeping.
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