Red Bay Internet Services

in Red Bay, AL

Sample Reviews


I've been satisfied with the tv and internet service but after almost 2 weeks I still cannot receive calls at my telephone number. After a week I called the installer and left a message. His message indicated that he would call back within 24 hours. I did not receive a call back. I then contacted the AT&T customer service number. I explained the problem with the phone number and was told that I would be transferred to the "right department." I was disconnected. Next I tried the live chat customer service option. After answering some questions and explaining the problem, I was told that someone from
would call me within 5-10 minutes. I received no return call. I tried the direct
customer service number and was told that the original order did not contain an instruction to port over an existing phone number, even though I specifically asked that question when placing the order, and that I would have to talk to the sales department directly about that issue. I told the help line person that I needed to leave and he said that he would have the sales department call me. I still have not received a return call from anyone at AT&T. This is without a doubt the worst customer service experience I have ever encountered. I will persist on calling them whenever I have time but after this experience I would caution anyone about doing business with AT&T. My experience has been incredibly unsatisfactory.

Finally, I had to drive to supply location and pick up new Router/Modem and install with instructions over the phone. CABLE SERVICE IS JUST AS BAD.
- William A L.

Red Bay Internet Service Articles

Internet Service reviews in Red Bay


First 3 months of 2014 we had many incidents of failing service at our new home in Luray, Virginia. They did credit us for the days of service we had missed after there were many. FINALLY,
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was able to stabilize the issues. We have had about 3 months of stable service now. Having a few problems with the speed of our internet service now, but just need to contact them AGAIN. I am certain they will fix it. If the service was not as good as it is across the board, we would have switched to another service company long, long ago. So I guess we are ok with it.
- Kathryn D.

Can be quite slow during business hours and after school. I hold off large downloads till late at night.
Not affected by weather, rare equipment outages.
- Ben H.

I subscribed to DirecTV and they bundled
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in with them for a Special Price. I asked directly about streaming Netflix and the salesman said that would be no problem at all. He said the only issue would be online realtime gaming. That would run slow.
I had the equipment installed and I logged onto Netflix with a brand new Sony 3D BlueRay player and ever five minutes it would buffer for 5 mins. I called that night to get the problem fixed. What I got were platitudes like "I understand" and "I'm sorry for that" with no meaning behind the words. This only furthered my frustration. took 17 seconds just to load the home page.
They told me the "equipment had to get used to the environment" and that my router was outdated. So we pulled the ethernet cable out of the router and plugged it directly into my laptop. We then logged onto their website and ran a speed test which came out quite fast. I then unplugged the ether net cable from the laptop and back into the router and ran the same test with the same fast results. My other devices were faster too but the speed seemed slower than the 6Mb speed minimum that I was promised.
Almost as soon as I hung up the speed began to slow. In the morning my wife tried again to stream Netflix with the same terrible results as we had the day prior. She called and had to go through the same drill that I went through yesterday with the same results.
I canceled my subscription to their internet today and have also filed a complaint with the BBB. I have a complaint number with them. It is ID 10144390
- orval E.

I've had service in Colorado Springs for several years and had several billing problems. I called recently to get my service switched to my Bellevue NE address and that's when the trouble really started.
I was first told that billing would not be suspended while the service was not being used. I would continue to be billed at the old address until I started service at the new address. I then called back to cancel and was helped by someone who said billing would be suspended and that I could set a date to start service. I was not sure of the start date so I set a date in early August to have service turned on after being advised that I could change it when I had a better idea as to when to restart.
On 7/21/14, I called to get the date switched. I waited approximately 20 minutes to talk to someone only to be told they weren't able to help and need to transfer me to someone else. I was transferred to someone and was told they were not able to hear me. The person said a number to call and disconnected.
At that point, I tried the chat option instead of waiting on hold. After getting a bunch of verification information, The person on chat told me the installation date could not be changed and immediately disconnected. So I called again. This time, a woman (working from home, from the sound of kids screaming in the background) said she was unable to find anywhere on the form to change the date. She said she was going to talk with her manager and after several holds, came back on the line and said she was not sure how to help me.
After that, I called in once again and cancelled all service.
I rate
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an F as they obviously don't care whether they retain customers or not. I'll gladly pay more for better customer service.
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either doesn't know or doesn't care what customer service means from the lack of training I experienced.
I'll never do business with them again.
- James R.

We have always been very pleased with the services received from Socket. We have been customers for over 20 years (since we got our first computer, whenever that was). Their service reps have always been very knowledgeable and many times able to walk me through an issue to resolution.
- P Y.

It all went very smoothly.
At one time, 2 yrs ago we had 3 computers and 2 laptops. We used the computers for school as I homeschool our 6 children. More than once there would be some kind of snafu, either a cord accidently got pulled out or one of the younger two tried to download something from the internet, just anything we were unable to figure out. . . . . .they have always been quick to either talk us through how to fix something or to come on out to our house and fix it themselves.
Considering we live so far from a "real" town, I have been really surprised with how great our internet service is. It is fast and reliable. We haven't ever had it go out or do something weird on us like we did when we live din a large town and not far from the actual tower!
We have been VERY pleased with
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services. It is real easy to have our phone and internet all in one bill. We have only lived here for 4 years, but
Red Bay Internet Service Providers Provider Name Locked
has always been our internet provider b/c they are good and the price is reasonable. We haven't ever had any desire to go looking around for something else.

- Melissa S.

Have never had a problem with the internet. Have had a few problems with the land line, but they were so long ago I don't remember the specific problems, but they were always fixed right away and with no additional charges to me.

I had no service on a Saturday afternoon not even my land line. Every thing was out due to another service man
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up my cables in there service box. I was sent an installer the next day and a phone person. Most everything was fixed. They made another appointment for me and no one showed up. The next time a service person came out was a week later and because of the mix up they gave me a credit on my account and fixed my problems.
- Sheila G.
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All Internet Service Providers in Red Bay, AL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

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AT&T U-verse Baileyton

419 County Road 1759
Holly Pond, AL

AT&T U-verse Cleveland

36803 Alabama 79
Cleveland, AL

AT&T U-verse Columbiana

201-299 N Main St
Columbiana, AL

AT&T U-verse Holly Pond

137 Brooklyn Rd
Holly Pond, AL

AT&T U-verse Pleasant Grove

1877-1999 Alabama 124
Oakman, AL

AT&T U-verse Springville

2610-2652 Alabama 77
Gadsden, AL

AT&T U-verse Thorsby

100-146 Chilton St
Thorsby, AL

AT&T U-verse Vinemont

90 County Road 1223
Vinemont, AL

Best Practice Institute

PO Box 31267
Palm Beach Gardens, FL

Charter Communications

200-218 E 2nd St
Parrish, AL

Charter Communications Anniston

610 Noble Street
Anniston, AL

Charter Communications Childersburg

33765 U.S. 280 Childersburg
Childersburg, AL

Charter Communications Columbiana

100 S Main St
Columbiana, AL

Charter Communications Jasper

4430 Highway 78 E # 201
Jasper, AL

Charter Communications Parrish

1354-1360 County Road 20
Parrish, AL
Red Bay Zip Codes

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