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Pell City Gutter Repairing Articles
Gutter Repairing reviews in Pell City
The day of the installation, everything went pretty smoothly. It was a two-man crew, and they finished the job on my 1600 sqft house in about 3 hours. My only complaint was they left some debris in the backyard on the deck uncleaned, which I had to clean up afterward. But this was mostly from sediment that was in the old gutter. Not too big a deal, but I did think they should have cleaned that up.
Overall I had a very positive experience with
Over the course of the next 2 months I was told numerous times someone would call me about the repairs (all I wanted was a quote). I hate having to write this review, but this company has been the worst company I've ever dealt with (from a communication standpoint). I've been told at least 5 times that the guy who works in my area would call me (he didn't). Finally, after several phone calls to their office (Each time I was promised this gentleman would call me that day) - I got a hold of the person who handles my area. We scheduled a time for him to come to our place and see what needed to be done. He was open about the fact that we didn't need to replace the gutters, and just needed new pins to hold them in place. I asked if he could give me a quote on what the work would entail (along with another quote for something that would take several days to find out). I waited 2 weeks in early June, with no response. When I called after waiting more than 2 weeks, I was told they were still waiting to hear back on the separate quote (wall work). I informed him that I've been waiting for a quote since 4/11, and to forget the wall project and just give me a quote on the gutter repair and snow-birds for roof. It's now been over a month with no response from anyone.
I've probably made 8-12 calls since April 11th, been promised several times that someone would call me back. Numerous times weeks went by with no response, yet it was me having to call back and initiate the dialogue again (and the last few calls where the the woman answering the phone could see all of the logged calls under our address and complaints I've been making - with her telling me she cannot believe this has been happening for so long, and apologizing profusely...only to have the cycle repeat itself again...and again...and again.)
So here we are, more than 3 months since the initial work...and I'm still without a quote. Simply put, I would not recommend this company to any friend, neighbor, or acquaintance.
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