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After our cabinets were installed
Now here is the problem.
When ask way he did not tell us this when he measured the cabinets? He apologized, agreed he should have told us the required amount of counter would cost more then the original estimate, but we should have know that due to a clause in the contract stating that and estimate might change we should have expected the amount owned would change.
Technically he is correct. Customer relations and service wise it's the old bait and switch routine. Very un-professional, which left a sour taste tainting the entire transaction. I could see a couple of hundred dollars but almost a thousand dollars: without notifying the customer is unacceptable. I paid them the total amount billed but will never do business with them again.
DO NOT DO BUSINESS WITH
Meanwhile I have company coming and mirrors and sinks that I can't reinstall until this issue is fixed. I ended up telling Home Depot to give me a refund on my backsplashes and I would just fix it on my own or live with it. They gave me a refund. I then had a mirror guy come out and he explained that the cut of my granite and what I want to do, requires this one space to be filled in. I went to Home Depot and asked if I could get a 21 3/4 in backsplash cut and they said nope sorry! OMG!!!! So meanwhile, everyone in this area has said well you shouldn't have gone through home depot. I then called NF Granite directly and they said oh let me see what we can do, we'll call you tomorrow. Guess what? Haven't heard anything. I have had to contact Silestone directly. I hope they can get this one piece to me!
The next week, on the day of the placement of the granite countertop,
1) Sales/Estimate: I worked with Bill
2) Project Management: I worked with
** Communication between Sales and Project Management was probably the biggest issue I faced. I had some hiccups along the way and all could have been avoided if Bill and
3) Install Team:
4) Owners: As I mentioned, we had a few minor hiccups and one resulted in my ending up in the
If you're looking for high value, great quality construction and looking to work with good and honest people who will make sure you are happy at the completion of your project, this is your team. I'm happy to speak directly with anyone who wants a personal reference and has questions. I look forward to hiring the team again when I remodel my bathrooms in the future.
I engaged with them in early and my parents, as needed -- to address what was a challenging situation at best.
Yesterday, I had two vanity tops installed as well as one hearth. And I must say, they are gorgeous, fabricated with absolute precision. Also, I loved the installers -- especially
There were two major upsides:
There were two minor downsides:
1/ It took a long time to get this done. I started engaging
2/ I did end up with a backsplash for a vanity that I did not need or want. I stressed this many times to the templater but this request was overlooked (perhaps due to a language
Next step is to get my kitchen counters templated, fabricated and installed. I am optimistic they'll look great!
The bathroom, looks great. I was worried at first but turned out wonderful. Not happy with the profile
Now the surprise, I love that she ask we leave while she moves everything around and decorates, love, love, love it!! The great room looks WONDERFUL, I cannot express how much I love it. Everything coordinates beautifully. I will post before and after pictures if I can figure out how. She still needs to come out and finish decorating and arrange the furniture in the guest room using what I have on hand as my budget, unfortunately, is tapped out, but I know I will love it, she works wonders.
We had some problems along the way, but everything worked out great. One surprise was I didn't expect to be charged for her shopping. She failed to mention that in the contract. Again, I had never done anything like this and didn't ask. If you hire her, and I would highly recommend it, just ask lots of questions, you will not be disappointed - guaranteed. I will be contacting her again as soon as my budget allows and I can't wait.
measure for granite counter tops in the kitchen. The man that came to the
house was on time but complained about how busy his day was and how
behind he was the moment he walked through the door. He took the
measurements for the kitchen and left. We never received a quote for the
job either by phone or email.
We could not have been more satisfied with our experience. Euro Stone was prompt in their appointments and easy to work with.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
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