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Computer Repair Service reviews in Montevallo
First there were two different prices for data retrieval, one for a working computer, another for a dead one. I found this confusing as I made clear that the reason I choose Digital was because they said they extract my emails. I told them my old pc had stopped working so the lower price (for a working computer) should never have been given. The higher cost was not mentioned until I had already made arrangements to drop off the computers. I was told I had to drop off the computers. I learned that there was free pick up and delivery from a coupon they had listed on Angie's. I was told that was only for businesses but that was not mentioned in the ad/coupon so a representative from Angie's told me that the service should have been available to me. They agreed to deliver my computers after I mentioned the coupon.
Through out all of this, I was told how other customers came first, those who had contract accounts. My business was constantly put on the back burner. They didn't return calls, follow up, and they made everything they did seem like a favor.
So why did I rate them a "C" instead of an "F"? First, they returned my money in full. Second, although they were unable to truly fix the wifi on my lap top, they kind of found a way to get it work. (They made it so that my laptop would never go to sleep or hypernate so the laptop wouldn't disable the wifi.)
Also, I spoke with a relative who said, her experience was different as Digital fixed the problem without incident. I think if like her, your problem is straight forward dealing with hardware, it may be ok. She just dropped it off and picked it up and paid. They even kept to the estimate although they too implied that they were doing her a favor as they should have charged her more.
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