Helena Cable Tv Services

in Helena, AL

47
Cable Tv Providers are
in Helena

3
Cable Tv Providers in Helena
are top rated

C
Rated by
Maria A.
"They are expensive because they have no competition. Their packages are costly. They might give you a deal but after the time period, they raise their fees without warning. Their" signal in my N. Asheville neighborhood is weak. Since the cable runs above ground, storms make this worse. This translates into reloading cable menus, reconnecting modems, routers and printers. This means that all of a sudden Web pages cannot be found and online shopping should only be done in good weather. Of course my Vonage telephone line gets bumped off too. Their cable menu is outdated. For example, the only way to see what will play on a certain channel tonight would be to scroll hour by hour. Their "on demand" feature is terrible. You have to scroll alphabetically to find any movie and when you try to watch past free or HBO/Showtime shows you missed, chances are they are not there or some are missing. When you complain, they tell you that "on demand" is a free service, so complaints are irrelevant. Over the years we had several technicians come over. These were subcontractors so some were very good, some not so good. They don't give appointments but a window of hours to show up. This means you have to take a morning or an afternoon off from work. One time, they missed the window altogether and we had to reschedule for the next day. Ah! And do not use their email service. You will not be able to send large files. Also, your mailbox gets full soon and you will not receive mail until you delete saved ones. When you do delete, mail starts to come back in, but not the ones you missed. I hope this list of complaints reaches someone from
that can do something about it all. For now, I will keep Charter because I have no other option. However, if this doesn't change, the moment another cable company comes to Asheville, I will go with them.
A
Rated by
Jennie C.
"Came immediately, within the hour! Both gentlemen were very polite and very knowledgable. They both went above and beyond in service. They made sure my husband and myself understood" how to set up the satellite when we are on the road. We have had multiple dealings with this company and they are very honest and will always give you their best!
B
Rated by
Barbara M.
".Their representatives at the
office were polite and helpful. My complaints about
are about their pricing and billing. Prices are AWFUL." Billing is as confusing as they can possibly make it. That seems to be standard practice for cable companies, not just
.

Helena Cable Tv Providers

Helena, AL

47
Cable Tv Providersare in Helena

3
Helena Cable Tv Providers are TOP RATED

Helena Cable Tv Service Articles

Cable Tv Service reviews in Helena

B

Rating
The installers were competent and friendly and showed up on time. Internet speed is mediocre for the monthly cost but, as far as I know, the only alternative is Time
Helena Cable Tv Providers Provider Name Locked
which provides abysmal service. We use DirecTV for our television and we LOVE it so
Helena Cable Tv Providers Provider Name Locked
is only for internet/landline/cell.
Helena Cable Tv Providers Provider Name Locked
TV was not available at the time we switched our TV service from Time
Helena Cable Tv Providers Provider Name Locked
to DirecTV and I am really glad because DirecTV is awesome. But, AT&T
Helena Cable Tv Providers Provider Name Locked
is adequate for internet and phone service and if it's TV service had been available I would not have even looked at DirecTV. (I used AT&T
Helena Cable Tv Providers Provider Name Locked
in Houston for TV, internet, landline & cell and was really happy with them.) The DirecTV satellite feed does go "dark" when it rains really hard (definitely when it storms) so with AT&T
Helena Cable Tv Providers Provider Name Locked
providing the internet service, we can still use our Roku to stream movies, watch pre-recorded news shows, view YouTube, etc. (Roku is awesome, too!)
NOTE: I'm writing this review many months after the fact and do not have the billings at hand so date of first service and monthly cost are estimates.
- Kimberly B W.
B

Rating
Received an unexpected sales call from TW. Answered, as I was considering bundling all services, but had not initiated yet. Advice:
DO NOT INITIATE SERVICE FROM AN INCOMING SOLICITATION CALL. I made this mistake and endured a half hour conversation
trying desperately to comprehend lightening fast, script-read, unclear diction. Had to ask six times for slower talk; but thirty seconds
later it was unintelligible again. Extremely annoying. But, I stuck with it and finally felt and hoped that my order for new services
was correct and complete. FOR NEW SERVICE, INITIATE THE PHONE CALL YOURSELF AND ONLY SPEAK TO SOMEONE YOU CAN UNDERSTAND.
The next day I received a call from a person (whom I could understand) who was attempting to "port" my phone number from another
carrier. He was working with the wrong phone number!! What?? Obviously, I corrected his info to my number. Then, he mentioned
my installation appointment date - which was four days later than the "sales people" had confirmed with me. Another What?? So
at that point, I was pretty nervous about the whole thing and worried about my decision!
I decided to call TW to make sure installer knew about
Helena Cable Tv Providers Provider Name Locked
computers, as I didn't need that mess - and it was 'noted' on my order.
On second confirmed installation appointment day, TW tech called, arrived early and went to work. Much to my huge relief, he
was very friendly, polite, extremely knowledgable, and eager to address all my fears. He was here for three hours installing service
for phone, internet and wireless. I was incredibly relieved that he was so good and patient, as I am pretty clueless. He was great!
It's now three days later, and it seems as if everything is working fine. My next apprehension is receiving the new bill for these
added services to make a "bundle". Other nightmare will probably be trying to cancel my other internet provider!

- Judy M W.
F

Rating
I was on the phone for over an hour trying to connect with someone who could assist me in cancelling my services since I was moving. I waited over 15 min to get to a live person on the phone only to be transferred to another person. However I had to wait another 15 mins for that person to come on the phone only to disconnect me. I attempted to call back, again waited to get a hold of a live person and was transfer to 3 different people. Each transfer I was placed on hold only to be told they could not help me. I asked for a direct phone number to the correct department since they apparently can not transfer calls properly. I was first given a fax number then told they can not give out direct phone numbers. All in all it took me an hour and a half only to be told this can not be done over the phone, I had to go in the office in person.
Helena Cable Tv Providers Provider Name Locked
has the worst customer service ever! For the prices they charge they need to put some money in their staffing, and training rather than paying high prices for Bill
Helena Cable Tv Providers Provider Name Locked
!
- Sandy B.
A

Rating
The installer arrived as scheduled, however he did not have a drill capable of drilling through brick. He contacted his dispatcher and a supervisor came later in the day to perform the installation.
- Robert K.
C

Rating
I called the number back and reached
Helena Cable Tv Providers Provider Name Locked
in the Indy office customer service office. Said she was not aware of such survey calls. She confirmed with management no one was making these calls from
Helena Cable Tv Providers Provider Name Locked
.
Helena Cable Tv Providers Provider Name Locked
said there was a
Helena Cable Tv Providers Provider Name Locked
on the company payroll but she was in Livonia MI which a suburb of Detroit (not in Northern MI) and
Helena Cable Tv Providers Provider Name Locked
was not working today.
Helena Cable Tv Providers Provider Name Locked
said it was possible someone was using
Helena Cable Tv Providers Provider Name Locked
phones numbers in an unauthorized manner.

I did mention to
Helena Cable Tv Providers Provider Name Locked
I was not pleased with how the service was working on my cable box. I asked to speak to a technical person. "
Helena Cable Tv Providers Provider Name Locked
" called me back. She confirmed my service was working after she ran a line test. When I told her some channels do not always work correctly she said only a in house tech could solve the problem. The problem could be the box or the lines. When pushed she said the box was in good condition and the the problem must be the line from the pole to the house.
I declined an in house visit because they cannot confirm the "survey call" and they know full well from experience what issues can cause my problem but are not willing to discuss before an in house visit.
I dropped premium services a few months ago. Talked with "
Helena Cable Tv Providers Provider Name Locked
" in retention losses in Toronto Canada. Cable bill only went down $20.00. I have not been able to see what various packages cost on their web site in order to lower the cost even more.
I've been a customer for 25+ years and the service is just as bad now as it was in the early days. I'm most concerned over phone calls from individuals
Helena Cable Tv Providers Provider Name Locked
cannot confirm are employees.


- Robert H.
A

Rating
See above.
Used to live in Greenwood IN and Comcast service provider is awful there - my friends and relatives there would switch to
Helena Cable Tv Providers Provider Name Locked
in an instant if
Helena Cable Tv Providers Provider Name Locked
ever arrived there.


- Peggy R.
D

Rating
Helena Cable Tv Providers Provider Name Locked
continues to deliver a quality product that generally works well and has really interesting features but this is marred by extremely poor customer service. When everything is working well, I'm thrilled with the product and service, but when something goes wrong, good luck in getting customer service to solve the problem. we've had issues with a particular feature of their X1 service and the technician that came to the house recommended a replacement device to fix the issue. We have been dealing with
Helena Cable Tv Providers Provider Name Locked
for a month now to try and get this piece of equipment and despite being told be 7, yes 7, reps that the issue was resolved, the equipment never comes. we've got yet another appointment today to receive the equipment, we'll see what happens.
- stacy F.
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All Cable Tv Providers in Helena, AL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A/V Solutions

6897 Gadsden Hwy
Trussville, AL

AK Security Solutions

29720 Quinkert St
Roseville, MI

AT&T U-verse Adger

4417 Boston Rd
Adger, AL

AT&T U-verse Alabaster

300 Colonial Promenade Pkwy
Alabaster, AL

AT&T U-verse Bessemer

1728 9th Ave N
Bessemer, AL

AT&T U-verse Chelsea

15203-15205 Alabama 38
Chelsea, AL

AT&T U-verse Cullman

314 2nd Ave SW
Cullman, AL

AT&T U-verse Dolomite

1001 Fairlawn Dr
Bessemer, AL

AT&T U-verse Fairfield

3520 Avenue E
Birmingham, AL

AT&T U-verse Fultondale

1419 Stouts Rd
Fultondale, AL

AT&T U-verse Gardendale

116 Payne Rd
Gardendale, AL

AT&T U-verse Hanceville

203-205 Bangor Ave
Hanceville, AL

AT&T U-verse Harpersville

2-114 Burns Ln
Harpersville, AL

AT&T U-verse Hayden

100 Cane Creek Rd
Warrior, AL

AT&T U-verse Helena

1-99 Lake Davidson Ln
Helena, AL

AT&T U-verse Leeds

7701 Parkway Dr
Leeds, AL

AT&T U-verse Locust Fork

29941-30211 Alabama 79
Locust Fork, AL

AT&T U-verse Maylene

301-617 Lane Park Trail
Maylene, AL

AT&T U-verse Mc Calla

513-599 W Town Plaza
Bessemer, AL

AT&T U-verse Morris

512-530 Old U.S. 31
Warrior, AL

AT&T U-verse Mount Olive

1-539 Sleepy Hollow Rd
Hayden, AL

AT&T U-verse Mulga

1401-1405 Middle St
Mulga, AL

AT&T U-verse New Castle

5401 Mimosa St
Gardendale, AL

AT&T U-verse Pelham

3115-3199 Cummins St
Pelham, Al

AT&T U-verse Pinson

6202 Walnut Cir Dr NE
Pinson, AL

AT&T U-verse Trussville

5920 Valley Rd
Trussville, AL

AT&T U-verse Warrior

100 Cane Creek Rd
Warrior, AL

BENTECH LOW VOLTAGE L.L.C.

923 IRVING RD
Birmingham, AL

Bill Hinton Sales

4420 Wildflower Cr.
Bessemer, AL

BRIGHT HOUSE NETWORKS

700 CARILLON PKWY
Saint Petersburg, FL

Cable TV Birmingham

Birmingham, Al

Charter Communications

733 Main St.
Gardendale, AL

Charter Communications Birmingham

3535 Grandview Parkway
Birmingham, AL

Charter Communications Birmingham

4601 Southlake Parkway
Birmingham, AL

Charter Communications Dora

2461-2607 Sharon Blvd
Dora, AL

Comcast Birmingham

2100-2198 Richard Arrington Jr Blvd N
Birmingham, AL

Dish Network Authorized Retailer

1710 Fortview Rd
Austin, TX

Dish Network Birmingham

2321 5th Ave N
Birmingham, AL

Dish Network Dora

87-174 Chercola St
Dora, AL

HD Innovations

8651 Highlands Drive
Trussville, AL

Hitson Services,LLC

127 Mountain View Ct
Millbrook, AL

Superior Installation Group

2612 niazuma av
Birmingham, al

Time Warner Birmingham

1801 5th Ave N
Birmingham, AL

Time Warner Cable W Birmingham

1133 3rd Ave
Birmingham, AL

Wescomm Technologies Inc.

15091 Champaign Rd
Allen Park, MI

Whittsett Technical Services LLC

524 Midway St
Birmingham, AL

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