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Over 430 reviews for
Helena Cable Companies from people just like you.

F
"I received a flyer in the mail touting service for $29/mo. Of course I knew that it would be more than this, but I thought I could save money and pay less than" I was currently paying with AT&T for cable TV and internet service. When I called Charter to get pricing, the Rep told me they would provide me with what I had for less. Not true. In fact, when the installation guy came he insisted that I call and confirm that I would be getting 4 DVR receivers for this price (as quoted) because his instructions were to charge me when he got to my house (I kind of felt sorry for the guy). Bottom line, I was told during the initial conversation that I would receive: -All equipment (DVR's) for 4 TV's that could record 2 channels at a time on each TV -All Channels except premium channels (HBO, Showtime, Cinemax, etc.) -Free HD on all TV's -60MG Internet Service (which was not true, much slower than that - Could NOT watch Netflix much due to slow buffering) -Phone/Fax included to make bundle cheaper -Inside wire maintenance included -Fiber optic wiring -Contract Buy-Out from current Carrier up to $500. Told takes up to 2 weeks. After 2 billing cycles still wasn't done. All for less than what I was paying. When in actuality, I was charged $29.99 for installation, $39.99 for internet start-up fee, and $20.97/mo ($6.99/ per month for each DVR) AND I only get BASIC TV. No Discovery, History, Nickelodeon, Disney, Lifetime, etc. Again, Bottom line...I'm paying more and getting less. At least that's what they think. I told them to come get their equipment. I don't watch that much TV anyway.

-charlott L.

F
"On my first complaint I was sent some e mails and told to trouble shoot myself. This did not work. My second complaint involved a technician but I had to wait several" days. This was only after extensive time with customer services and the tech department of which I heard all manner of excuse as to why this is not working. Including the suggestion that I log on to the
Hot Spot which my modem is apparently creating. They do not have permission to create a hot spot from my home. We are over a month into this and no result. I am searching for other options. Might have to go back to ATT whatever at least they are reliable. We have a daughter in bed for six weeks after major surgery and really cannot allow as stated such long outages. In addition this has cost us money and a lot of frustration. I was in tears on the phone at one point.... anyway we are moving on.

-adrian W.

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Local Articles in Helena

Cable and satellite TV

The variety of home entertainment options continues to increase as stations are added and TV technology advances. It's important to do your homework before choosing a television service provider.

Cutting cable costs by streaming TV and movies

More consumers are cutting the cord for cable TV services and switching to streaming movies and TV shows from the Internet and content services like Netflix and Hulu. One group estimates that as many as 3.56 million Americans will make the switch in 2012 alone.

Dealing with your cable provider can be a frustrating experiences. Being well-prepared before picking up the phone to complain could save you time and help you avoid too many hassles. (Photo by Jason Hargraves)
TV Service - Cable, TV Antenna, TV Repair

Battery thieves leave residents without TV in bad weather

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Consider your home's layout to decide if an existing space can be converted into a game room or if you'll need to add on.

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Internet, TV and phone services are some of the most complained about categories on Angie's List, but experts say patience and persistence pay off when dealing with telecommunications providers.

Angie's Answers

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Hello, this is Kyle K from the Member Care Department.

It sounds like you'll need the services of a handyman.  After you've signed in to www.angieslist.com, try searching "Handymen" using the "Search the List" tab in the main green navigation bar.
 
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Thanks for writing! - Kyle K
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Cable Tv reviews in Helena

F

Rating
They did nothing and I knew they were notorious for sending information about people to the collection agencies. I paid for the month of
Helena Cable Companies Provider Name Locked
2015, but I did not pay for June. It was close to the amount that they owed me (actually less than the amount owed me). I have a very high (excellent) credit score, and I told them that I would contact my attorney if I was reported to a collection agency. After checking all of 2014, it is obvious that they were not correct in their billing, and they made it so complicated to follow the billing information that I guess many people just accept it. None of my friends pay the same amount, and I was paying much more than most of them and had the least service. Most of my friends said that you just have to call
Helena Cable Companies Provider Name Locked
and give them H*** and they will reduce your bill. However, it usually goes right back up. Most of the people I talked with said they call every couple of months if needed. They also shared that MEN usually do better!!


- Clyda F.
C

Rating
They don't know what they're talking about. Most of the time, their loads could get things fixed. They are always crowded at the store if you try to go in. I would give them a C or a D. If there was a valid change that I could make then I would do it but there's really not. we've checked into it. I will stay with them because I have to. All the time the cable go out and then they'll say it must be me and you do everything they say and it still doesn't work and then you call them again and they tell you that they'll just do one thing there and then they do something and it fixes it. They're really the only game in town that is at all affordable. We got the best deal possible comparing everybody in the area. They're the cheapest people around. You get what you pay for in this area. I'll use them until there is a reasonable alternative. They fix whatever it is, it's just you have to keep getting to them and it's frustrating.
- johanna K.
F

Rating
I have contacted
Helena Cable Companies Provider Name Locked
8 times (6 phone calls and 2 emails) and 8 times they said they were so sorry. Our
Helena Cable Companies Provider Name Locked
line was supposed to be buried on June 8 and whoever I was speaking with said they would call the people they contract with and get our line buried. With every phone call or email, I was promised a response within 24 or 24-48 hours and not once did I receive a reply. The last time I called on
Helena Cable Companies Provider Name Locked
20, I waited on hold for 50 minutes to talk to a supervisor but she was not helpful at all and said I would just have to wait.
My neighbor got
Helena Cable Companies Provider Name Locked
after us and his line is buried. Wouldn't it make financial sense to bury ours at the same time? It is difficult to mow and it looks ugly. I was never put on hold when first ordering the service.
- Janice T.
A

Rating
Local
Helena Cable Companies Provider Name Locked
Service Technician:
Helena Cable Companies Provider Name Locked
was superb,detailed,thorough,helpful & very patient.
Because I had issues regarding the length of time for myself to get installed, the Branch Field Manager/Supervisor:
Helena Cable Companies Provider Name Locked
Curnick, arrived at my apartment to help/assist & walk me thru the whole process too !
Above & Beyond what I ever would have expected after relocating here from NYC.

- Mark A.
D

Rating
We had
Helena Cable Companies Provider Name Locked
for television and internet. Then the rate was hiked and the plans had been changed. I also called AT&T, Charter, Dish, and DirectTV. We stuck with
Helena Cable Companies Provider Name Locked
. What was so aggravating was no
Helena Cable Companies Provider Name Locked
Rep could provide the breakdown of individual costs within the Double Play plan.
But in the end
Helena Cable Companies Provider Name Locked
has the fastest internet and it is affordably priced. The other service providers have slower speeds and even higher prices. Another thing that burns my toast is that it cost me $60 for this plan. $10 for shipping a self install kit and $50 for them to flip the switch for the so-called upgrade.
Read your bill each month! I have been overcharged for services on each of the last 3 bills. Even for all these hassles this monopoly provides our service. We are stuck.
- Matthew V.
A

Rating
Helena Cable Companies Provider Name Locked
helped us hook up our router and phone and other wireless devices. He did not leave until he had answered all my questions and I was comfortable that all was working properly. Thanks,
Helena Cable Companies Provider Name Locked
.
- kathleen S.
A

Rating
Once the tech desk answered late evening call, person was knowledgeable and pleasant. Solutions were found to problem after numerous Qs&As. Service is part of monthly internet service so there was no additional cost for this help. Internet, cable and electric service all offered by municipal company
Helena Cable Companies Provider Name Locked
, i.e.,
Helena Cable Companies Provider Name Locked
Light and Cable Company, to town residents.
- Sandra C.
B

Rating
I have the premium package. They are not that bad, it just seems expensive. You can get in contact with them fairly easily and they will help out and fix the stuff.
- anthony B.

Cable Companies in Helena, AL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A/V Solutions

6897 Gadsden Hwy
Trussville

AK Security Solutions

29720 Quinkert St

AT&T U-verse

141 SW Wilshire Blvd

AT&T U-verse Adger

4417 Boston Rd
Adger

AT&T U-verse Alabaster

300 Colonial Promenade Pkwy
Alabaster

AT&T U-verse Bessemer

1728 9th Ave N
Bessemer

AT&T U-verse Chelsea

15203-15205 Alabama 38
Chelsea

AT&T U-verse Cullman

314 2nd Ave SW
Cullman

AT&T U-verse Dolomite

1001 Fairlawn Dr
Bessemer

AT&T U-verse Fairfield

3520 Avenue E
Birmingham

AT&T U-verse Fultondale

1419 Stouts Rd
Fultondale

AT&T U-verse Gardendale

116 Payne Rd
Gardendale

AT&T U-verse Hanceville

203-205 Bangor Ave
Hanceville

AT&T U-verse Harpersville

2-114 Burns Ln
Harpersville

AT&T U-verse Hayden

100 Cane Creek Rd
Warrior

AT&T U-verse Helena

1-99 Lake Davidson Ln
Helena

AT&T U-verse Leeds

7701 Parkway Dr
Leeds

AT&T U-verse Locust Fork

29941-30211 Alabama 79
Locust Fork

AT&T U-verse Maylene

301-617 Lane Park Trail
Maylene

AT&T U-verse Mc Calla

513-599 W Town Plaza
Bessemer

AT&T U-verse Morris

512-530 Old U.S. 31
Warrior

AT&T U-verse Mount Olive

1-539 Sleepy Hollow Rd
Hayden

AT&T U-verse Mulga

1401-1405 Middle St
Mulga

AT&T U-verse New Castle

5401 Mimosa St
Gardendale

AT&T U-verse Pelham

3115-3199 Cummins St

AT&T U-verse Pinson

6202 Walnut Cir Dr NE
Pinson

AT&T U-verse Trussville

5920 Valley Rd
Trussville

AT&T U-verse Warrior

100 Cane Creek Rd
Warrior

BENTECH LOW VOLTAGE L.L.C.

923 IRVING RD
Birmingham

Bill Hinton Sales

4420 Wildflower Cr.
Bessemer

BRIGHT HOUSE NETWORKS

700 CARILLON PKWY

Charter Communications

733 Main St.
Gardendale

Charter Communications Birmingham

3535 Grandview Parkway
Birmingham

Charter Communications Birmingham

4601 Southlake Parkway
Birmingham

Charter Communications Dora

2461-2607 Sharon Blvd
Dora

Comcast Birmingham

2100-2198 Richard Arrington Jr Blvd N
Birmingham

Dish Network Birmingham

2321 5th Ave N
Birmingham

Dish Network Dora

87-174 Chercola St
Dora

HD Innovations

8651 Highlands Drive
Trussville

Hitson Services,LLC

PO Box 1098
Millbrook

Millennium Satellite & Video Inc.

29116 State Hwy 79
Locust Fork

Time Warner Birmingham

1801 5th Ave N
Birmingham

Time Warner Cable W Birmingham

1133 3rd Ave
Birmingham

Wescomm Technologies Inc.

15091 Champaign Rd

Whittsett Technical Services LLC

524 Midway St
Birmingham

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