Helena Cable Tv Service Articles

Sample Reviews

D

Rating
Helena Cable Tv Providers Provider Name Locked
continues to deliver a quality product that generally works well and has really interesting features but this is marred by extremely poor customer service. When everything is working well, I'm thrilled with the product and service, but when something goes wrong, good luck in getting customer service to solve the problem. we've had issues with a particular feature of their X1 service and the technician that came to the house recommended a replacement device to fix the issue. We have been dealing with
Helena Cable Tv Providers Provider Name Locked
for a month now to try and get this piece of equipment and despite being told be 7, yes 7, reps that the issue was resolved, the equipment never comes. we've got yet another appointment today to receive the equipment, we'll see what happens.
- stacy F.
D

Rating
The installation of digital channel box went flawless.
The digital service coming thru the TV is awful. When you choose a specific channel to view, most of the time a message will appear stating "The channel will appear shortly". I have waited for more than three minutes before a channel will appear.
Once I never did get the channel to come
Helena Cable Tv Providers Provider Name Locked
at all.
Also on several occasions the channels appear to be scrambled. You get no reception at all. This can last up to two or three days.
I believe for the cost of the cable service we should receive better reception. We were forced to switch over to "digital" or we would have no cable service at all from
Helena Cable Tv Providers Provider Name Locked
.
I don't know if the switch over by Charter to Digital still has bugs in the format? If Charter is truly having problems to solve with their new programing. we the customers should be credited until all the problems are worked out. It is very disgusting to try to watch specific programs and the channels we pay for are scrambled, or blocked by the "please wait" message from Charter.
Sinced we were required to get "digital cable" or
Helena Cable Tv Providers Provider Name Locked
our "standard cable" we are being held over a barrel. For $100 per month we should have perfect service.
- Geneva E.
D

Rating
After two weeks of calls to tech support centers, a
Helena Cable Tv Providers Provider Name Locked
was sent to my home on a Saturday. First guy climbed pole, found that connection was loose and did not terminate at my home properly. He tightened wiring and installed outside filter on dsl line. He also said he had replaced the inside dsl connection port. System was working when he left. A few hours later it was out. Two more calls to tech support center were required. On Monday another
Helena Cable Tv Providers Provider Name Locked
arrived. Second guy climbed pole, made some adjustment, determined that the new inside dsl connection box was not complete, replaced inside connection, ran tests, and gave me his cell number to call if I had anymore problems. System ran for a few hours, then disconnected. I called 2nd guys cell and left a message. System came back on without me calling tech support. Over the next couple of weeks, the system came on and went off many times.
Calls to tech support did no good. Finally, I demanded to speak to a manager in tech support. After more than an hour of following the mandatory tech support protocol, I was transferred to a "manager". A
Helena Cable Tv Providers Provider Name Locked
was dispatched the next day. It was the "2nd guy". He told me that he had tried to get in touch with me, but could not reach me. (I guess linemen can't leave messages on answering machines or call provided cell numbers.) This trip he traced wires down entire street locating several "taps". To solve the problem, he moved my connection to another set of wires. Had someone in the central hub to reroute my service. My system has worked since that time.
I received a follow-up call from a tech support member to ensure I was "happy", not from the manager as scheduled. On 09/13/2014 I received an automated call to assess my satisifaction with my service calls. My ratings were very low; therefore, a follow-up call was scheduled for that evening. No call was received.
- Brenda R.
A

Rating
We needed to install air conditioning units in a vacation rental during the heat wave in San
Helena Cable Tv Providers Provider Name Locked
this summer. We inadvertently told our guests that there was air conditioning in the property when in actuality there was no air conditioning. We were in a serious bind and needed to install portable air conditioning in the property immediately. Our normal handyman was unavailable so
Helena Cable Tv Providers Provider Name Locked
went above and beyond and drove to the store, purchased the air conditioning unit, installed it, and then redid the internal wiring so that there would be enough power to support the unit. They have also done electrical work at another property I own. The work was done on time and with high quality. Because of there attention to customer service, speed in resolving problems, quality of work and flexibility in solving problems, I would recommend them without any reservation.

- David B.
C

Rating
Bought at Costco, got a $200 card. The
Helena Cable Tv Providers Provider Name Locked
rep
Helena Cable Tv Providers Provider Name Locked
like a rug on cost. They do not give you anything written. Service is OK. But the cost is much more than was quoted.
- Allan L.
F

Rating
The service was far too intermittent. The customer service was seriously lacking. The major problem is that we finally decided to cancel the service in May. We paid thru June.
Helena Cable Tv Providers Provider Name Locked
told me they were going to pick up their equipment. We still have the equipment at our front door, waiting to be picked up. A couple of weeks ago, we got notice from a collection agency that Northland had turned over the cost of equipment to them on our account, thus damaging a perfect credit rating on our part.
Northland needs to pay the charges they turned over, then after we are cleared of this damage to our credit and we receive confirmation from the collection agency that it is no longer on our record, then Northland can come and pick up their equipment. Otherwise, we will be
Helena Cable Tv Providers Provider Name Locked
the company.
I would never recommend Northland for any service.
- cheron L.
A

Rating
Helena Cable Tv Providers Provider Name Locked
did an amazing job. The work was clean and precise. This was my first flat screen
Helena Cable Tv Providers Provider Name Locked
and the first time I have had a
Helena Cable Tv Providers Provider Name Locked
mounted.
Helena Cable Tv Providers Provider Name Locked
provided sound guidance about positioning of the
Helena Cable Tv Providers Provider Name Locked
related to the distance of the couch and position of sitters. I have two additional home projects that involve
Helena Cable Tv Providers Provider Name Locked
mounting and look forward to working with him for those projects!
- Korie T.
D

Rating
It took 8 days for them to trouble shoot the install. They sent a new installer every day. Then the last guy said "that's the pit falls of being the first one in a new community". Finally a month later they replaced the wire that the supervisor said they needed to do and corrected the problem, or so they say. Its been now two months and they have been here almost 20 times, cant get channels that are supposed to be standard, the internet is slow and I pay for the fastest one. The system goes down at start of a small storm and takes forever to re=boot. Needless to say the residents are voting them out of the community.
- Paul A.
A

Rating
I had to talk with several customer service agents before
Helena Cable Tv Providers Provider Name Locked
sent a rep to our house, however they were all friendly and helpful. The service rep who came to our house quickly realized we needed a new router and replaced it. Our service improved immediately and dramatically after that.
- Linda S.
B

Rating
It's a monopoly. Since they are the only cable provider, residents have no choice but to pay their prices, which go up every year. We aslo have to rent one of their boxes to control our television. Internet service isn't the best. I constantly have to repair the internet connection on my computer since
Helena Cable Tv Providers Provider Name Locked
doesn't have enough towers to handle my neighborhood, and I repeatedly get kicked off from online.
- Cathey C.
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All Cable Tv Providers in Helena, AL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A/V Solutions

6897 Gadsden Hwy
Trussville, AL

AK Security Solutions

29720 Quinkert St
Roseville, MI

AT&T U-verse Adger

4417 Boston Rd
Adger, AL

AT&T U-verse Alabaster

300 Colonial Promenade Pkwy
Alabaster, AL

AT&T U-verse Bessemer

1728 9th Ave N
Bessemer, AL

AT&T U-verse Chelsea

15203-15205 Alabama 38
Chelsea, AL

AT&T U-verse Cullman

314 2nd Ave SW
Cullman, AL

AT&T U-verse Dolomite

1001 Fairlawn Dr
Bessemer, AL

AT&T U-verse Fairfield

3520 Avenue E
Birmingham, AL

AT&T U-verse Fultondale

1419 Stouts Rd
Fultondale, AL

AT&T U-verse Gardendale

116 Payne Rd
Gardendale, AL

AT&T U-verse Hanceville

203-205 Bangor Ave
Hanceville, AL

AT&T U-verse Harpersville

2-114 Burns Ln
Harpersville, AL

AT&T U-verse Hayden

100 Cane Creek Rd
Warrior, AL

AT&T U-verse Helena

1-99 Lake Davidson Ln
Helena, AL

AT&T U-verse Leeds

7701 Parkway Dr
Leeds, AL

AT&T U-verse Locust Fork

29941-30211 Alabama 79
Locust Fork, AL

AT&T U-verse Maylene

301-617 Lane Park Trail
Maylene, AL

AT&T U-verse Mc Calla

513-599 W Town Plaza
Bessemer, AL

AT&T U-verse Morris

512-530 Old U.S. 31
Warrior, AL

AT&T U-verse Mount Olive

1-539 Sleepy Hollow Rd
Hayden, AL

AT&T U-verse Mulga

1401-1405 Middle St
Mulga, AL

AT&T U-verse New Castle

5401 Mimosa St
Gardendale, AL

AT&T U-verse Pelham

3115-3199 Cummins St
Pelham, Al

AT&T U-verse Pinson

6202 Walnut Cir Dr NE
Pinson, AL

AT&T U-verse Trussville

5920 Valley Rd
Trussville, AL

AT&T U-verse Warrior

100 Cane Creek Rd
Warrior, AL

BENTECH LOW VOLTAGE L.L.C.

923 IRVING RD
Birmingham, AL

Bill Hinton Sales

4420 Wildflower Cr.
Bessemer, AL

BRIGHT HOUSE NETWORKS

700 CARILLON PKWY
Saint Petersburg, FL

Cable TV Birmingham

Birmingham, Al

Charter Communications

733 Main St.
Gardendale, AL

Charter Communications Birmingham

3535 Grandview Parkway
Birmingham, AL

Charter Communications Birmingham

4601 Southlake Parkway
Birmingham, AL

Charter Communications Dora

2461-2607 Sharon Blvd
Dora, AL

Comcast Birmingham

2100-2198 Richard Arrington Jr Blvd N
Birmingham, AL

Dish Network Authorized Retailer

1710 Fortview Rd
Austin, TX

Dish Network Birmingham

2321 5th Ave N
Birmingham, AL

Dish Network Dora

87-174 Chercola St
Dora, AL

HD Innovations

8651 Highlands Drive
Trussville, AL

Hitson Services,LLC

127 Mountain View Ct
Millbrook, AL

Superior Installation Group

2612 niazuma av
Birmingham, al

Time Warner Birmingham

1801 5th Ave N
Birmingham, AL

Time Warner Cable W Birmingham

1133 3rd Ave
Birmingham, AL

Wescomm Technologies Inc.

15091 Champaign Rd
Allen Park, MI

Whittsett Technical Services LLC

524 Midway St
Birmingham, AL

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