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"I was referred by a friend and contacted this contractor for help with an error code on my
Washing machine. I provided him with the model" number and error code on the machine and he stated that he had to purchase a part for it and brought this with him for the appointment. The washing machine was in my rental unit and I was not there for the service, but the tenant was pleased with the service. The main issue was the total cost, which was a total surprise. Upon completion, I was presented with a $240 bill, including a service charge of $65, a labor charge of $65 and parts for $100 for a total of $240. He never told me up front how much the part was, that there was a service charge and how much the total estimate was. I requested this by e-mail the day prior to the repair, but never got a reply. He said that he called me when he did the service, but I never got any missed calls from him. the machine got repaired and I heard from the tenant that there was a sock stuck in the machine, causing the error. I was never informed this by the contractor and he just told me that it was the part that he ordered that needed to be replaced. This made me question if the part truly needed to be replaced or not. When I questioned the $240 invoice, he asked me to get other quotes and that he would match it. I have used
parts and service before and have been very happy. They do charge you a service fee, but if they fix the machine, they do not charge you this fee. They also provide you with a 20% discount on parts. I did not get an official quote from them to have it matched, as I would expect to receive a fair quote and final pricing up front. I feel that I did not get either, as I was not informed how much the ordered part was and then how much the additional fees were going to be. If I knew he would charge me the fees, I would have gone with a certified
technician and take advantage of no service fee and discount on parts. In the end, the contractor got a quote from
by phone, which with the discount would have been lower then what I paid him, but he never offered to reduce the charged rate. I was happy that the work was done and the machine is working again, just not the rate charged and how this was handled. I prefer to do business with smaller companies as long as their pricing is competitive without me having to prove it that a nationwide company is offering lower pricing. I hate to leave a negative review, but I did not get anywhere when I told him that I was not happy and I did not feel that he cared to resolve this, so Angie's list is the only way to share with you my experience, so that you are able to make your own decision. I would recommend getting an upfront quote from him to know exactly what you will be paying so that you can make an informed decision.

-Kimberly H.

A
"Excellent response time to call after we purchased $49 deal. Came out next day, analyzed the issue, gave us the pros and cons of repair vs replacement. After we" determined we would go ahead and repair, he went out and got the parts, returned and quickly fixed the problem. With $49 deal, it was an excellent value. Very professional and knowledgeable. We would definitely use this repair service again!

-Daniel S.

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Local Articles in Hartselle

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Appliance repair

Preventive maintenance is crucial to ensuring long-lasting and healthy appliances. Consider these tips on when to repair or replace appliances, preventive maintenance and hiring an appliance repair company.

Proper maintenance of kitchen appliances will help them reach or surpass their expected life spans. (Photo courtesy of Angie's List member R. Edward P. of Los Angeles)
Appliance Repair - Large

Appliance repair experts who’ve earned top ratings from Angie’s List members offer advice for what it takes to keep your kitchen appliances in good condition.

refrigerator large appliance repair
Appliance Repair - Large

Extended appliance warranties keep your appliances covered after the original manufacturer warranty expires. Here are the pros and cons of buying one.

gas oven
Appliance Repair - Large

Gas oven not heating up? Angie's List founder Angie Hicks tells the most common reason for oven failure and gives advice on hiring a professional to fix it.

If your dishwasher has never been cleaned or it has a lot of lime buildup, you need to do a deep cleaning. (Photo by Eldon Lindsay)
Appliance Repair - Large

A dishwasher can use less energy than washing dishes by hand, but only if it's running efficiently. Learn how dishwasher maintenance can ensure top performance.

Angie's Answers

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If the ducts are venting through a window I'm assuming the duct work is all easily accessible.  Lowe's and Home Depot sell a cleaning kit that uses an electric drill to spin the brush as it goes through the ductwork.  I've found it to work quite well and you can do it yourself.  It may take a few passes the first time to get everything out if it has been a while since it was last cleaned.  Just make sure you get all of the loose lint out after running the brush through from both ends and you're good to go.  Please note that if the line is not hard but rather a flex duct line you can easily puncture a whole in it with this kit and will do better to clean it by hand.

Todd Shell
Todd's Home Services
www.thomeservices.com
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As stated above, it can vary between companies.

 

Typically just an inspection implies you do not have a contract or agreement that may include discounts or free repairs.

 

With our company you would get the annual maintenace service that you should do every year, and if repairs are needed, they are extra, but you aviod paying a "service call charge" that would be related to most repairs, because you are paying for the "inspection" and we are already on site.

 

Inspections are often discounted in the slow seasons, and can usually be found advertised , at reduced prices , on Angie's List.

 

So consider Angie's List and find the best of the best in HVAC contractors!

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I have never seen one of this type that does not exit the house. You would not want the grease dumping into your basement, even with a filter it will happen.

     The greater part of your job will be carpentry as if there is a wall behind the stove a hole will have to be cut up through the basement into the wall up to the stove. Unless it is one of the stoves that allows for it to fit inside a cabinet below. To answer correctly most here would be a picture of where this project is being done. I have done motorized ones that extend up out of the counter when in use and then retract. Those exit through the cabinet and require the cook top is to the front of the counter and not a drop in one

     As an added note these tend to be better as they do not pull the heat away from the stove top when in use as much as the ones flush with the stove. I have install quite a few and happen to have an Amana cook top with built in down draft and I have to shut it of to get water to boil on the back burners.

     A carpenter will know what can be cut and what not in the basement, a sheet metal contractor should know as well but at the other end for the finish by the stove they might not. Most carpenters that do kitchens have installed the minimal amount of duct work for this. They just have to be carefull with the number of ellbows and the lenght of the duct.

 

Don

Appliance Repair reviews in Hartselle

A

Rating
Hartselle Appliance Repair Experts Provider Name Locked
was great!! This was my first experience with an appliance repair company, so I wasn't sure what to expect. They showed up on time, called before they came, and were ready to work. My repair was
Hartselle Appliance Repair Experts Provider Name Locked
. But there were no lengthy diagnostic tests or over charging. They gave me an Angie's Member discount and repaired my problem in less than an hour!
- Ann Marie B.
A

Rating
There was a rattling noise inside the freezer when the motor would go on. After removing the back panel and parts from the freezer he found that the fan was too high on the motor shaft and was hitting against it. He just had to adjust the fan. I can't really comment on price because my refrigerator is still under the extended warranty, so no cost. But the technician was here when expected, was courteous and did a good job.
- Juanita D.
A

Rating
The sales process with
Hartselle Appliance Repair Experts Provider Name Locked
was unforced but helpful and economical. The weather here has been terrible. We had purchased a new drier from Home Depot. However, come the date of delivery there was a snowstorm so the contractor that they used canceled. Rather than schedule for Tuesday, which would have worked for us they wanted to schedule delivery for a day and time which would not work. They were rude and unhelpful saying that we would have to wait a week for delivery. We canceled the order with Home Depot.
Delivery day came and the weather was bad, however the
Hartselle Appliance Repair Experts Provider Name Locked
people cheerfully made the delivery as scheduled. When they left we put the drier to use. It did not work. We called and complained. Within 10 minutes the owner of
Hartselle Appliance Repair Experts Provider Name Locked
called and assured me that we would have a repairman there within an hour and that one way or another he would make it right. 45 minutes later the repairman arrived and within 15 minutes the drier was fixed. Three weeks later the drier is working great and is the best drier that I have ever owned.
An excellent company!
- Paul S.
A

Rating
Secured an next-day appointment,
Hartselle Appliance Repair Experts Provider Name Locked
showed up early for the appointed time, diagnosed the problem and fixed it in a 1/2 hr, then checked the exhaust duct and made some adjustment. The cost was extremely reasonable. If we need appliance repair in the future we will call them.
- Howard C.
D

Rating
The coupon I bought for $25 was fro $50 workth of service. I should have checked first, but found out after I purchased it, that their service call fee is $110. So that means $85 for the service call after applying the coupon value of $50. Again, I should have checked first, but after the fact I called
Hartselle Appliance Repair Experts Provider Name Locked
and found out that a standard service call is $79, plus they offer 20% off if you have the service performed.
Then the tech tells me that an addtional $124 was required to replace a belt and pulley. I asked if that factored in that I already bought $50 worth of service time. He didn't understand and kept saying I only paid $25, which I kept trying to explain that I bouth $50 worth of service, but he just didn't get it. Then I said,
Hartselle Appliance Repair Experts Provider Name Locked
much if I don't get the service? And he said the coupon would no longer apply, it was only for service.
Final recommendation: DO NOT PURCHASE FROM THIS COMPANY!!!!! Seems like they jacked up their service call fee so after you apply the discount it's really a standard service call fee anyway.
- Dan M.
A

Rating
16 year old refrigerator that was "sweating" on the back. (We did not realize this until we pulled it out from wall a week prior). Repairman gave us a number of suggestions on how to remedy this problem. He did not make any promises about the effectiveness of suggestions would be - and we might have to get new refrigerator. However, we now know what was wrong. Nothing that could be fixed on site by anyone. He was on time and very helpful. Would definitely call him again for any appliance repair.
- Bonnie J.
A

Rating
Excellent customer service and very smooth process. The technician was knowledgeable and professional. Will definitely use again.
- Bryce G.
A

Rating
Everything went well; repair turned out to be very
Hartselle Appliance Repair Experts Provider Name Locked
, so I think the price was a little high for work done, but tech did clean out the dryer and check that everything was working properly...and it has worked well since the repair
- Keith W.

All Appliance Repair Experts in Hartselle, AL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Affordable Appliance Repair

2421 Hurricane Rd
New Market

Allsouth Appliance Group

4 W Oxmoor Rd
Birmingham

American Home Shield

889 Ridge Lake Blvd

APPLIANCE CARE INC

1620 VAUGHN BRIDGE RD
Hartselle

AppliancePartsPros.com

16501 Ventura Blvd Ste 500

DirectBuy of Indianapolis

8450 Westfield Blvd

fixed rite

143 bell factory rd

GE Factory Service

2328 Point Mallard Drive
Decatur

GE Factory Service

12090 South Memorial Parkway
Huntsville

H & S APPLIANCE REPAIR

860 WINCHESTER RD NE
Huntsville

HOWELL ELECTRICAL SVC

807 ENSLEN ST SW
Hartselle

Integrity Appliance Services Inc

102 Commerce Cir Ste 5D
Madison

Kenny's Appliance Repair

PO Box 607
Huntsville

Lee Company

331 Mallory Station Rd

Lovelace Services

1024 5th. Ave., SE
Decatur

Mr Appliance Over The Mountain

2812 Ruffner Rd.
Birmingham

Mr Rooter Of Huntsville

1330 Fletcher St NW
Huntsville

RepairClinic.com Inc

48600 Michigan Ave

Rescue Link

8880 Ward Pkwy

Robert Kitchens Appliance Repair

22895 Al Highway 24
Moulton

Tetra Task Huntsville

2409 Kildare St. NW

Williams Air Conditioning

1314 Oak Grove Rd
New Hope

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