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Monday morning and arranged for one of his technicians to come to the house immediately with replacement windows. Fez arrived from Patriot on time and got to work explaining the process, cleaning up the mess and replacing all the windows. The rear passenger window of our GMC Yukon Denali was replaced an worked perfectly without any issues. Fez also replaced the front passenger window (laminated glass) and the rear right passenger window (tempered) of our Cadillac Escalade ESV as well. Unfortunately, and much to Fez's frustration the rear passenger window would slightly pull up the felt window track/seal. Fez attempted to re-install the window and seal several times to no avail. Fortunately Fez and
On 2 subsequent trips
Dealing with window/windshield replacements is a pain and it takes a high level of technical experience, patience and professionalism from a service provider to get it right. In some cases it also takes an element of patience and understanding from a client perspective to get the job done right.
My advice to anyone in need of car window/windshield replacement services in the greater
My sincerest thanks to
[Note: Through this process I also learned that the burglars that break into our cars can sometimes do damage to the actual window frame or even worse the motor that drives your window up and down. I didn't have either of these issues but they were explained to me upfront my the Patriot team. If you have these issues I would definitely be mindful of potentially going to your dealership, etc.]
The break in occurred on Wednesday morning and the appointment made for Thursday afternoon.
Quite frankly, for me to be anything less than fully satisfied with
2nd visit-The shop manager personally reviewed the damage from the initial installation and informed me that he would be in-contact when all the parts arrived.
3rd visit- Installation parts that were missing were installed and the broken parts were also installed without charge to me.
Overall management corrected the situation and the professionalism and integrity were very appreciated. However the quality of the installation staff seems suspect and leaves me to believe the best measure to take would be to have all repairs done at the shop to help prevent any potential mishaps.
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