Willow Chimney Sweeps

in Willow, AK

Sample Reviews

N

Rating
I had an appointment for between 8-10am and they were here at 8:10, which I liked so I was able to get other things done earlier than I expected, I was wondering if they would show up at close to 10. I think they were here for about 45 mins maybe and left my house exactly they way they found it, I did not have to pick up after them. Excellent service!!!
- Carl S.
C

Rating
The technicians were prompt and polite. However, my Angie's List coupon said that I receive the service, worth $350, for $149. Instead, the technicians charged me $372 on top of the $149 I had already paid. As far as I can tell, I paid more than the normal rate for this service. I'm going to try calling the company to ask why.
- Priscilla T.

Willow Chimney Sweeping Articles

Chimney Sweeping reviews in Willow

F

Rating
They did a good job of scheduling and letting me know when the technicians would arrive, but it went downhill from there. When they started cleaning the first dryer vent, they broke through the hosing and had to fix it, which they did and if that had been the only issue, I wouldn't be writing this review. After they cleaned the chimney, there was a
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of soot over everything in the lower floor of the house: the floors, book shelves, white wood blinds, leather chairs, windows and sills, lamps and lamp shades...you get the picture. Thank heavens they covered the white couch, that was the only item that came out of this job unscathed. We spent the last hour cleaning every surface in the room, including the white cat whose paws had turned black. For this we paid $497. Unacceptable.
- Tracey F.
A

Rating
Overall I am very satisfied with the service provided. They showed up on time and were very professional and cautious with setting up things inside and outside the house in a way that nothing got damaged or dirty. They noticed that the rim our chimney had cracks which made it prone to water damage. They offered to fix it at a reasonable price. They showed me the picture before and after they performed the work. Overall great experience with this company. They were prompt and efficient but didn't rush the job.
- Patrick G.
A

Rating
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was very professional and knowledgeable. He not only was able to humanely get the raccoon to leave the attic, but also checked the entire roofline to make sure there were no other holes. He put a temporary patch on the hole until we can fix the boards that had rotted and allowed the raccoon to chew a hole in the first place. He was prompt, extremely competent and obviously took great pride in his work. We had already had a so called pest control person out to the house but he was not able to identify the animal, nor was he able to offer any way to remove it. The contrast between the two could not have been more obvious. I would recommend
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without reservation. He is a true professional.
- MICHAEL N.
A

Rating
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is terrific! He's a
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guy, zero pressure, very informative. We were impressed with his demeanor and enjoyed working with him & his helper,
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.
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was asked to examine our chimney awhile back for a cap installation & advised us what else the chimney top needed to best improve & maintain integrity. We already had photos of the chimney top - which normally we'd never see - taken by workers who'd been up there.
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's assessment was honest (he didn't know we had the photos) and accurate. We booked the appointment.
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&
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worked at 3 & 1/2 story height, carrying up cement for the topper. They had to construct a 4-pc wood frame around a large chimney top at considerable height. After the cement set & the wood containing frame was removed with nothing falling down. They were very cautious.
We appreciated Jasons "no big deal" approach to removing old bee hive combs from 1 long-unused flue. Other co's had made much of it and quoted high costs. One company in particular had stated a $600 fee to put up a huge ladder (despite easier roof access) & merely dust the bee hive - which would have accomplished NOTHING for a deserted hive with no bees to
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- and didn't address the cleaning of the flue.
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&
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appeared to handle the cleaning in short order & at a reasonable fee (for the flue clearing part of the job).
The metal cap was installed and looks nice.
The last aspect was a basic cleaning of a WOOD BURNING
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on other side of house. This may be my favorite. The NICE part of that job is this:
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was able to remove an internal baffle and utilize a cleaning (
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broom) called a VIPER to clean the flue WITHOUT taking apart the stovepipe. The entire area remained clean too.

In the past, other companies had disassembled the (white painted) stovepipe between floor & ceiling in order to clean. Getting it put back together always resulted in sooty handprints on the paint. Their cleaners would leave smells & shiny
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on the paint. Twice I had to -afterwards- drape elaborate plastic sheeting around the wood
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to protect the room & spray the specialty high-heat paint to repair the stovepipe finish (& that paint stinks badly).
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cleaned our wood
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flue WITHOUT creating any of these problems..
We liked working with
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. In the future, we won't hesitate to ask him back for our fireplace & wood
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needs. He is very pleasant to work with. Knowledgeable, informative, has integrity, and does an excellent job. He's also got patience and humor for curious homeowners who want to watch the process & ask questions.
- Dana N.
A

Rating
Professional and personable. On time. Offered a cost-effective option on the panel replacement and was able to complete it the same day.
- Ashley W.
F

Rating
He signed up for Groupon, which I purchased in mid-April. I paid $35, discounted from $45 according to my Groupon, for "One chimney cleaning and inspection.... within 75 miles of zipcode 35203." The promo value was stated to expire August 13, 2014. When I called the number on my Groupon, 205-538-3608,
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11,
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18,
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21 and
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25 and left messages, emailed
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18, it was always an answering machine and no one called me back or emailed to make an appointment. I called Groupon on
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22 and was told they would try to contact the company and have them reply to my messages and make an appointment. That did not happen.
Groupon refunded my money on
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25, 2014.
- Mona M.
F

Rating
Called and asked for an estimate for a new chimney liner. Gave person my name and number and was told somebody would call and set up a date/time to give estimate. A few days later I received a call and set-up my appointment for
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24 between the hours of 2-4PM. Two day's before appointment I received a call from the same individual who wanted to give me a reminder of appointment. On the day of the appointment, I came home at 1PM. Not wanting to waste my time I went to the back of my house and began working on a deck project. I had put a note on both doors stating that I was out back of the house. NOBODY SHOWED UP--NOBODY CALLED TO SAY THEY WOULD NOT BE ABLE TO MAKE MAKE IT!!!! I called the following day and spoke to the woman who answers the phone to ask what had happened. The woman told me that she would check. Was told that there was a note in a log book that person was not home. I explained that I was home 1 hr before the scheduled arrival time and had a note on both doors telling them where I was at. I asked if they had tried to call and was told yes. NO MESSAGE LEFT ON MY MACHINE. The woman kept on saying she was sorry thru out the conversation and continued to ask to set up another appointment. I don't think so. Think I'll take my business elsewhere
- Michael P.
B

Rating
The tech was polite, punctual and thorough. The only reason I gave a B+ instead of an A is because a of slight chemical smell that came from my fireplace after it was cleaned. I noticed the faint smell the first couple of times I used it. I called the company to let them know this, and the tech came back promptly. He examined the fireplace (for no charge) and said the smell was possibly from cleaning products he used. The smell did go away by the third time I used my fireplace, and everything looked good. I was happy with their service. I would recommend them to a friend.
- Laura P.
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