Anchorage Auto Body Work Articles

Auto Body Work reviews in Anchorage

D

Rating
Took my 1998 Chrysler Sebring in on June 28th for an estimate on a broken drivers side door handle, now keep in mind that this is not an insurance claim, I am a self pay customer. I asked the receptionist if they had time to do an estimate and she said yes and called someone to come and do it. The man that did the estimate was nice and very helpful and they got the car in and because I had a sleeping baby in the back seat I was able to go in the garage and watch while they disassembled my door.
While they were taking my door apart the guy working on it accidently broke my switch that opens my windows and locks/unlocks my door. I am 100% sure that if I had not been watching they would have tried to say that it was broken when I brought it in however the guy that broke it was very upset about it and kept appologizing to which I kept telling him that it's no big deal that sh** happens. They told me they would replace the switch at no charge....which is to be expected. The first man that I spoke to told me that they could get me a new handle for 105.00 and that he would look at getting a used one for less over the next day or two. The labor was expected to be 52.00 for a total of 157.00 to which I agreed.
So far my experience has been good.........
I wait for a phone call for the next couple days and I never get one so I call them on thursday and ask if they found used parts and he says no that they are still working on it. I let it go until the next Monday but mind you I can't get in my car through the drivers door nor am I able to lock my car or open the drivers window. On the following Monday when I call again I am told no used parts are available and that my parts should be in the next day. I get a call from the receptionist on Wednesday and she tells me my parts are in and asks me when I can bring the car in for the repair and gives me a few times to pick from......I take Friday at 8:00. I told her that I would have to wait for the car to be done as I have a 7 month old baby and can't be without a car and she said that would be ok and it wouldn't take long, of which I already knew. I actually called her back about an hour later and asked if I could get a Thursday appt. and she said sure at 9:00, I advised again that I would be waiting for the repairs and she said that was fine.
I get there at approx. 8:35 am and told the receptionist that I was there for my car to be repaired and she looked at me like I was an idiot and asked me if I was someone else and I said no. I told her I had an appt at 9:00 to have my door handle fixed and told her the make of the car. She then asked me if I needed a ride home and I asked her why would Ineed a ride when I was waiting for the car and she said that she was sorry she thought they could do it at my appt. time and because they might not be able to get to it that day so I asked her why would that be if I have an appt? She did not answer me and went to the back and brought out some guy who came out and asked me what the problem was and I said I didn't think there was a problem that I brought in my car to have the door handle replaced and was told I could wait for the car as it wouldn't take long and he told me that there is no guarantee that my car will be done that day.....OK so now I am getting p*****, first because they in fact broke my switch and I have been borderline claustrophobic for the last almost 2 weeks and I am being told something totally different than what I was told the day before. So I asked the guy why in the h*** would you call me in for an appt. today if you are not going to be able to work on the car untill the next day and doesn't it make more sense to call me in when you can in fact work on it???? He then asked me if I was going to let him explain or continue to have a fit. I stopped talking then he told me that he had someone who would fix it right away....duhhhh I knew he did anyway!!! Why the hassle?
The guy that initially took my door apart actually did the work on it and he was done in less than 30 minutes. My car was done properly as far as I can tell so far......only time will tell for sure but I have faith in his work.
I will say this, they need to get a new receptionist, one that knows what she is doing, one that can handle grumpy customers. There was no need to go in the back and bring out some idiot that only talks down to people. What he failed to realize is that she told me I could wait for the car when she made the appt. There should have been no issues.
In all fairness the first 2 people I had contact with were very nice (the estimator and the mechanic). I understand there is wait times involved with ordering parts so over a week is reasonable and the parts were reasonably priced not to mention that he did find me a cheaper door handle and saved me $20.00....HOWEVER the receptionist and the little rude man need some training on customer service. Do NOT promise something you can't follow through with, and don't talk down to people. Listen first....let the customer vent they just want to be heard and understood. I was told something that was apparently incorrect information to which was no fault of mine and should have never been talked down to like that!!
I feel I have rated
Anchorage Collision Repair Provider Name Locked
fairly and will never take my car there for anything else just because of the receptionist and the little "rude" man. If the mechanic goes somewhere else to work I will take my car there.....he was very nice. friendly and respectable and did excellent work. They should have people like him at the front counter!!!!
- kim V.
A

Rating
The first place I went to quoted me $1100 and another place quoted me $1700.
Anchorage Collision Repair Provider Name Locked
with
Anchorage Collision Repair Provider Name Locked
did the work for $550. He was fast and I appreciated the work that he did. I don't see any problems and my car looks brand new. He is very busy, you have to leave a message when you call. He will call you right back. He is good at explaining things.
- J.R. S.
A

Rating
It was a great experience. I highly recommend them. They didn't seem like they were trying to rip people off. It was quick, easy, and painless.
- Christian C.
A

Rating
My car broke down in front of a car parts store as i was trying to buy a new battery.
Anchorage Collision Repair Provider Name Locked
(the owner of T&B) bought parts at the store as well. He first left but then came back because he thought i might need some help with my car. He was right and I was very appreciative. He ended up towing my car to his shop and putting a new starter in right away. Everything took less than 2 hours and I only paid about $120. Very reasonable. he also pointed out that my water pump is leaking so I will definitely go back and have him fix that too. He lets me buy the parts myself which saves money too.
- Fabian P.
A

Rating
Hit a concret
Anchorage Collision Repair Provider Name Locked
and went into a 10 foot ditch. My truck bed was completely totalled. Dropped it off that same night and they got it in the shop the next day. The people at this company are family and customer service oriented. There was so much work that needed to be done so it took about a month. They do amazing work! It is family owned and operated. The owners are very kind people and go out of their way to do the perfect job in a timely manner.
- C B.
A

Rating
Lowest estimate by two hundred dollars. Brought car in on a three to four day estimate of time. Ready late next day.
Cannot see damage, paints match. Will have to wait to
Anchorage Collision Repair Provider Name Locked
out, but paint/finish match seems excellent.
Did what they were supposed to do for less money.
- Joseph P M.
A

Rating
It was covered by insurance so not sure of price. I just had to pay deductible. They were friendly,
relaxed, responsive and helpful. Someone came out right away to look at the damage, took pictures and explained what they were doing and showed me where
Anchorage Collision Repair Provider Name Locked
damage was. They handled all the insurance
paperwork and kept me informed of the schedule. My car looked good as new when they were done.
- Morgan H.
A

Rating
The Initial inspection was made together with a
Anchorage Collision Repair Provider Name Locked

representative on a walk around of the vehicle. The inspection was
talked through in detail. He told me what pieces would need to be
removed for proper replacement, what seals and decals would need to be
replaced and what could be reused and the time involved in each
process. After the walk through I had a clear idea of exactly what was
going to be done from start to finish.
The estimate was done on
the spot within about 20 minutes. I had damage to both drivers and
passenger side door panels and requested an estimate for both sides at
around $3200. I took the estimate home to think it over and shop
around. I did find a few shops that could beat the price, but the
estimates were not as detailed and to tell you the truth, for whatever
it's worth, I just got good vibes from Driven. They were not at all
pushy. In fact they encouraged me to take the estimate home and think
about it.
Despite the higher price tag, I ended up going with
Anchorage Collision Repair Provider Name Locked
because:
1. They showed respect for my time with a quick, yet detailed estimate and
explanation. The receptionist was courteous and got me to the correct
personnel quickly.
2. They promised a timeline for parts ordered and repair time. (Both of which were over estimated. The parts were to
arrive within 14 days. They arrived in six. The labor was to take up to 5 days, it took two.)
3. The paperwork was completed quickly and with a detailed price breakdown.
4. They run a very clean shop.
If I were to give any advice should you choose
Anchorage Collision Repair Provider Name Locked
and would like
to rent a car from the Enterprise rental that is onsite, do not wait to
rent a car on the morning that you drop off your vehicle for repair. I
walked 7 miles to work faster that it would have taken me to get a car
that morning. I don't know it it was an unusually busy day, but there were approximately 10 people renting a car
that morning and one attendant. I did not bother waiting.
In the end, I was impressed at the efficiency, quality and no nonsense,
respectable approach to the entire process. The finished product was practically
flawless. I really did scrutinize the repair and found it difficult to
find any imperfections even knowing exactly what they had replaced.
It's been 4 months since the repairs were made and I still could not be
happier.
Also, the interior was cleaner when I picked it up
than when I brought it in and the exterior as well. They even Armour
All'ed the dash and vacuumed the cracker crums out of my children's car
seats.
- Steven C.
A

Rating
Went in for an estimate, service was quick and professional (although the receptionist was dealing with a mouse loose in the office!). There were parts that had to be ordered so was told to come back in about 10 days to drop off the vehicle. Did just that and two days later the vehicle was done and looked as good as new (and they even washed it!).
- Derek H.
A

Rating
Excellent customer service, polite, friendly! Did a fantastic job on our truck headlights and would recommend to anyone. Husband and wife team were extremely accommodating around scheduling and seemed very honest. we used a groupon for 1/2 off service, but would have been happy with results at full price.
- Amiee L.
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All Collision Repair in Anchorage, AK

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

5TH AVENUE SOUTH LLC

641 E 4TH AVE
Anchorage, AK

A & Z AUTO REPAIRING

609 W 27TH AVE
Anchorage, AK

A 1 AUTO BODY

2361 Cinnabar Loop
Anchorage, AK

AAA AUTO BODY & PAINT

341 BONIFACE PKWY
Anchorage, AK

Able Body Shop

1111 E Dowling Rd
Anchorage, AK

ABLE BODY SHOP DOWNTOWN

1550 GAMBELL ST
Anchorage, AK

ACE AUTO BODY

1840 E DOWLING RD
Anchorage, AK

Acme Auto Glass

4044 Dimond Way
Wasilla, AK

Alaska Auto Arts

455 Parks Hwy
Wasilla, AK

ALASKA AUTO TECHS

1425 VIKING DR
Anchorage, AK

Alaska Auto Trim Inc

8911 Dewberry St
Anchorage, AK

ALASKA CUSTOM REFINISHING

5550 CAMELOT DR
Anchorage, AK

Alaska Sales and Service Anchorage

1300 E 5th Ave
Anchorage, AK

ALEXANDER'S BODY SHOP

729 E 12TH AVE
Anchorage, AK

ANCHORAGE BODY & FRAME

2331 CINNABAR LOOP
Anchorage, AK

ANCHORAGE T TOPS & AUTOMOTIVE

8321 HARTZELL RD
Anchorage, AK

ANDY'S BODY & FRAME INC

117 E 53RD AVE
Anchorage, AK

ARCTIC COLLISION REPAIR

12611 Beachcomber Dr
Anchorage, AK

AUTO BARN

2849 PORCUPINE DR
Anchorage, AK

AUTO BODY CRAFT

800 W INTERNATIONAL AIRPORT RD
Anchorage, AK

AUTOKRAFTERS

9041 Toloff St
Anchorage, AK

B & W AUTOBODY

4831 FAIRBANKS ST
Anchorage, AK

BECK'S BODY & PAINT

NIGH RD
Anchorage, AK

BEIER'S AUTO

2423 E 86TH CT
Anchorage, AK

BONIFACE AUTO BODY

341 BONIFACE PKWY
Anchorage, AK

BROWN BEAR BODY & PAINT

1341 E 70TH AVE
Anchorage, AK

CALIFORNIA AUTO BODY

1614 N POST RD
Anchorage, AK

CHAZ LIMITED COLLISION EXPRESS

1801 E 5TH AVE
Anchorage, AK

CHAZ LIMITED COLLISION EXPRESS

6210 OLD SEWARD HWY
Anchorage, AK

CHRISTIAN BROTHERS AUTOBODY

3620 CROWBERRY LOOP
Anchorage, AK

CLASSIC AUTO REBUILDING

243 E 87TH AVE
Anchorage, AK

DANNY'S AUTOBODY & PAINT

7137 OLD SEWARD HWY
Anchorage, AK

DAVE'S AUTO BODY

501 W POTTER DR
Anchorage, AK

DAVIS SERVICES

7520 BRIARWOOD ST
Anchorage, AK

Dents and Dings

Anchorage, AK

DISCOUNT AUTO REPAIR

3800 ARCTIC BLVD
Anchorage, AK

DRIVEN AUTO BODY

5011 SPENARD RD
Anchorage, AK

Driven Auto Body

802 Gambell St
Anchorage, AK

Driven Auto Body

5011 Spenard Rd
Anchorage, AK

ED'S BODY SHOP INC

2361 CINNABAR LOOP
Anchorage, AK

Findlay Cadillac

993 Autoshow Dr
Henderson, NV

FINE LINE AUTO BODY

1220 E 68TH AVE
Anchorage, AK

FIRST CLASS AUTO BODY

2910 E 80TH AVE
Anchorage, AK

GABRIELS BODY SHOP

5941 ARCTIC BLVD
Anchorage, AK

GME & SONS AUTO & BODY RPR

4425 OLD SEWARD HWY
Anchorage, AK

GOLDEN AUTO BODY & PAINT

1306 CHUGACH WAY
Anchorage, AK

HALLS' AUTO BODY

7660 E PALMER WASILLA HWY
Palmer, AK

HAMILTON'S CUSTOMS

6614 LAKE OTIS PKWY
Anchorage, AK

HERBIE'S AUTO BODY

7590 BRIARWOOD ST
Anchorage, AK

Herbie's Auto Body Shop

1151 E 76th Ave
Anchorage, AK

INDEPENDENT TRUCK & AUTO RPR

3710 STRAWBERRY RD
Anchorage, AK

J & A AUTO BODY

5901 ARCTIC BLVD
Anchorage, AK

Jennings Paint & Body Shop

5901 Arctic BlvdUnit L
Anchorage, AK

JERRY KEMNITZ AUTOBODY

2838 SUNFLOWER ST
Anchorage, AK

JERRY'S PLACE

6241 A ST
Anchorage, AK

K J'S AUTO RESTORATION

8821 TOLOFF ST
Anchorage, AK

KIZOR'S CUSTOM PAINT

5610 OLD SEWARD HWY
Anchorage, AK

L & L AUTO BODY SHOP

5901 ARCTIC BLVD
Anchorage, AK

LITHIA ANCHORAGE AUTO BODY

4904 OLD SEWARD HWY
Anchorage, AK

M & M AUTO BODY

1406 W 33RD AVE
Anchorage, AK

M & M AUTOBODY

12600 SILVER FOX LN
Anchorage, AK

MAACO AUTO PAINTING

3201 Legacy Dr
Anchorage, AK

MARKEL COLLISION CTR

2400 E 63RD AVE
Anchorage, AK

METAL CREEK AUTO BODY

450 N Cobb St
Palmer, AK

PAULS BODY SHOP INC

1237 E 66TH AVE
Anchorage, AK

Professional Auto Detailing

PO Box 2431
Valdez, AK

QUARLES & ASSOC COACHWORKS

10215 OUR RD
Anchorage, AK

Rapid Response Services

4031 Lore Rd Sp 5
Anchorage, AK

S & S PAINT & BODY

1326 E 74TH AVE
Anchorage, AK

SAL'S AUTO BODY

6829 OBRIEN ST
Anchorage, AK

SHADES OF COMPETITION

4651 Gambell St
Anchorage, AK

SHADES OF COMPETITION

6170 OLD SEWARD HWY
Anchorage, AK

SPRUCE PARK AUTO BODY INC

1730 E DOWLING RD
Anchorage, AK

STEPP BROTHERS NEW & USED CAR

625 GAMBELL ST
Anchorage, AK

STREET DREAMS

PO Box 113165
Anchorage, AK

T N T Bodyworks

2429 E 88th Ave
Anchorage, AK

T&B Automitive

Anchorage, AK

The Dent Dude

5941 Arctic Blvd
Anchorage, AK

TNT BODYWORKS

2429 E 88TH AVE
Anchorage, AK

TOMMY'S CUSTOM CLASSICS

9004 HARTZELL RD
Anchorage, AK

Valley Auto Body

4001 Machen Rd
Wasilla, AK

WORTHINGTON BODY & FRAME

110 N WRANGELL ST
Anchorage, AK

Worthington Ford

1950 Gambell
Anchorage, AK

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