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Cable Companies to Avoid

26

Top Rated Cable Companies

6

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Over 203 reviews for
Tucson Cable Companies from people just like you.

F
"Please read my story. If nothing else, you'll get a chuckle! In May, a
door-to-door salesman came through our neighborhood informing" people that
had begun offering service in our area (which has been exclusively
until now). He quoted a price for first and second year service that was a huge savings from our
bill. I did not sign up with him, but went online to the
website and found an even better deal: $50/month versus about $105 for
(for 50 Mbps Internet and Phone only, no TV). I signed up online and scheduled installation. I also took the necessary steps to have our phone number transferred from
to
. The installer showed up on time on the installation date. He was punctual, courteous, and professional. I have no complaints about the subcontractor who does installations for
. But after a half hour of fiddling around and failing to get a signal to the cable modem, he realized the problem:
had not yet wired our neighborhood! He created a work order for the "network" people from
to come and do the necessary line work. He told me that I would be contacted by
. The next day I noticed that our phone lines were dead, and then I remembered: our number had been transferred to
. Since then we been relying on our cell phones for all phone communication. People who call us on our landline get our
voicemail. Ironically, we cannot access our
voicemail without first having the phone service. When I had not heard from
for several days, I began calling. It is almost impossible to get through by phone to a human at
. I had better luck with "online chat," but the fellow from Bombay I chatted with could only tell me that the work order had been created. He could not give me any information about the status of the order. A few days later I called technical support and waited 23 minutes for a human operator. The tech support person I spoke with said the the work would be done within 48 hours. I asked if they would call me to let me know when the work was actually completed so I could reschedule installation, and I gave my email address and cell phone number. The 48 hours came and went without a call or email. I believe that it was during the call mentioned above that an issue was registered on my behalf with
's Executive Office. I got an email on
webmail (lucky I checked it) containing an issue number and the telephone number of someone in the Executive Office that I should call. I have been calling this number at various times throughout the day for several days. I only get the voicemail of someone who promises to get back to me but never does. I filled out a complaint form on the website of the Tucson government office that handles consumer complaints about cable companies. I have not heard anything from them, and it has been six days. So the bottom line is that you have a company with an aggressive sales force (and a web site) that offers non-existent services, gets you to sign up, and then leaves you holding the bag.

-John I.

F
"I have been a
customer for almost 30 years at the same address. Rather than appreciating my loyal business, they seem to find a way of "upgrading"" my service which seems to take features away and increase my cost. Over the years I have come to see them as a predatory company whose ever increasing profits are a function of their ability to monopolize cable service in an area rather than good customer relations. I wish, and have tried often, to find a better alternative to no avail. My internet goes out intermittently and
tells me I must request in writing to modify my bill for those times I am unable to use it. They now threaten to charge me for service calls and their help lines (telephone) are often staffed by people who don't speak English understandably. They charge a lot to "rent" their modem; they try to make purchasing one difficult - they will sell one at an inflated price for outdated equipment. They advertize the "triple package" but just and try to learn which modem to buy (as opposed to rent one from them at $8.00/month.) to add for internet phone service (if I did respond to their high pressure advertizing, would I
phone service each time my internet goes out which seems to happen every time it rains ?). They upgraded me, without asking or giving me a choice, to digital cable which then gave them the ability to block a free community access channel that I often watched as well other channels (e.g., TCM) that I got before. They told me I would have to enroll in a higher tier of service to get that channel and, despite being a longtime customer that is clearly not going to change providers, I would have to agree to a locked two year contract (if they want me to continue to be a
customer, use good service rather than a binding contract to keep my business.) Anyway, the "upgrade" resulted in less channels and I had to upgrade to a new cable box that costs me money every month. I could go on and on, but in summary, rather than reward faithful and responsible customers (I have never failed to pay a bill on time) they take every opportunity to charge more and give poorer service. No wonder they are ranked second from the bottom in customer satisfaction; the lowest company is Time-
and they are trying to merge with them resulting in the domination of almost every
in the country. The thought of that keeps me up at night. . .

-J Robb W.

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Local Articles in Tucson

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More consumers are cutting the cord for cable TV services and switching to streaming movies and TV shows from the Internet and content services like Netflix and Hulu. One group estimates that as many as 3.56 million Americans will make the switch in 2012 alone.

Dealing with your cable provider can be a frustrating experiences. Being well-prepared before picking up the phone to complain could save you time and help you avoid too many hassles. (Photo by Jason Hargraves)
TV Service - Cable, TV Antenna, TV Repair

Battery thieves leave residents without TV in bad weather

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Contractors say homeowners with this trait are the most satisfied with home improvement projects.

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Consider your home's layout to decide if an existing space can be converted into a game room or if you'll need to add on.

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The digital TV transition Feb. 17 sets a precedent

Angie's Answers

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Hello, this is Kyle K from the Member Care Department.

It sounds like you'll need the services of a handyman.  After you've signed in to www.angieslist.com, try searching "Handymen" using the "Search the List" tab in the main green navigation bar.
 
If you would like to see some Angie's List search results for handymen in your area in this forum, please let me know by responding in line with this Q&A by submitting a new answer.
 
You can also reach us at memberservices@angieslist.com or toll-free at 1-866-783-2980 to speak with a live representative. Our call center hours are Monday through Friday 8:30 am-8:15 pm Eastern Time or Saturday from 8:30 am-3:00 pm ET.

Thanks for writing! - Kyle K
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Cable Tv reviews in Tucson

F

Rating
Service was poor, the equipment used, and failed often. Continue to raise charges significantly even though we had a set contract amount. Company continues to report an unpaid balance to credit report, even though I sent them and their collection agency all receipts confirming I had turned in equipment and paid the early withdrawal penalty.
- Steven S.
B

Rating
The installation was rather easy and I didnt have to wait overly long.. They have been providing decent service ever since, but they keep increasing the price it seems. I started that out and about $60/ mo. 2 years ago and now I'm up to $80/month. :(. I don't get more than a few basiic
- Ann M.
C

Rating
It took them two service calls to improve the signal at all and the visits were days apart so doing that time we had no cable. I have not been impressed with this provider for awhile. I would like to change but my husband does not think that there is no one else that is any better.
- Linda T.
C

Rating
The provider was late to arrive, but call to notify us. We were charged a service fee which I think was unfair since the home already had existing wiring. The service took much longer than estimated.
- Kristina C.
B

Rating
The installer arrived on time and worked quickly to complete the installation. Very happy with the service provided and the quality of the installation and service. I would recommend
Tucson Cable Companies Provider Name Locked
, for both the quality of service and the price for these services.
- DENISE L.
F

Rating
thing??!!WHAT A (continuing) NIGHTMARE....! We seem to be locked into this provider based on where we live, but everytime someone comes to the house, something is either left undone or the person sent doesn't have answers to our questions. After two months we still have questions unanswered and things that do not work properly. Out of all the technicians sent, there was ONE great guy who actually knew what he was doing. Honestly, how much time and energy needs to be devoted to this one thing to get it right??!!
- Diane K.
B

Rating
Very professional service. The satellite was installed on the roof without any problems. The system worked perfectly for me and my family. Service problems with the satellite tv occurred during high wind conditions and during the summer monsoons. This wasn't unexpected and we accepted this possibility.
- DENISE L.

Cable Companies in Tucson

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1 Cox Home Security

1440 E 15th St
Tucson

1 stop entertainment

155 W Ajo Way
Tucson

AK Security Solutions

29720 Quinkert St

Channel Choice TV

1550 W Wetmore Suite 150
Tucson

COMCAST CABLE

2806 W DREXEL RD
Tucson

Comcast Tucson

3000-3098 E Broadway Blvd
Tucson

COX COMMUNICATIONS

1440 E 15TH ST
Tucson

COX COMMUNICATIONS

681 BUILDING
Tucson

Direct2u Satellite LLC.

3581 W Avenida Del Mar
Tucson

DirecTV

3135 E Speedway Blvd
Tucson

DIRECTV INC

11165 N LA CANADA DR
Tucson

DIRECTV INC

1142 W MASTERS CIR
Tucson

Dish Network

607 North 4th Avenue
Tucson

Dish Network

3912 W Ina Rd
Tucson

Dish Network Tucson

128 N Country Club Rd
Tucson

Dish Network Tucson

607 North 4th Avenue
Tucson

Dish Network Tucson

607 North 4th Avenue
Tucson

Dish Network Tucson

128 N Country Club Rd
Tucson

DSL Tucson

Tucson

For Pete's Sake

12707 N Crooked Willow Dr
Marana

METRO CABLE SVC INC

4261 W JEREMY PL
Tucson

Schiller-Upton

5441 E. Broadway Blvd Suite 101
Tucson

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