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He also knows a lot about how a house works in general. In fact, the next time we have major work done on this old house, we may have him consult to make sure the job is done right.
There are 3 major problems with ACR's work in our home:
1. Illegitimate Encapsulation -- Contrary to EPA and industry protocols, moldy drywall was not removed, but was instead
painted over with an opaque, black encapsulate.
2. No Protective Containment -- The company removed mold without containing work areas to prevent contamination of the rest of our home.
3. Refusing Responsibility -- ACR sealed off mold left behind to skew air sample test results, and responded to the failed
post-remediation clearance testing by walking away from the job.
1. Illegitimate Encapsulation
The contract states that encapsulation would be applied to exposed wood framing. However, ACR sprayed large areas of drywall with an opaque, black encapsulate. Anyone considering hiring a company to conduct mold remediation should google "mold encapsulation" to educate themselves regarding the legitimate and illegitimate uses of such a product; such a
discarded and replaced, not encapsulated (see the EPA's "A Brief Guide to Mold, Moisture, and Your Home" and the more detailed "Mold Remediation in Schools and Commercial Buildings," both available on the web). A quote from the report by the inspector who conducted our post-remediation clearance testing: "The established EPA protocol for mold remediation of damaged drywall is to remove and replace.
Moreover, when encapsulation is legitimately used as a last resort, it is usually transparent. In our home, ACR used an opaque, black encapsulate. It is impossible to see what they covered with the encapsulate. When I asked for photographs of cleaned areas prior to the application of the encapsulate, I was told none were available. When I asked why the encapsulate used was black, the explanation
2. No Protective Containment
The contract with ACR specifies that "negative pressure containment using
their belongings from the work area. ACR could have easily reached me on my cellphone to give me the opportunity to intervene and translate, so that the
3. Refusing Responsibility
Following ACR's mold remediation, I requested clearance testing. The lab report indicated spores (including of Stachybotrys or "black mold") were present in the air samples from the remediated areas. After I sent ACR the report, they offered to come back out, reclean, and leave air scrubbers running all weekend, and I was grateful for this. ACR also said we needed to have the air ducts cleaned, so we paid a company to do that. After all this, I requested a second round of clearance testing. When the licensed mold inspector arrived, he found that ACR had covered some moldy areas with plastic and tape. A quote from this inspector's report: "The sealing off of the tub cavity and the adjacent vanity in the hall bath was an attempt to cover up additional mold and skew the air sample test results. It also indicates
I forwarded the 2nd clearance testing report to ACR.
Our contract with ACR says that the company will "Remove and dispose the damaged drywall in the hall and around the shower. Attempt to save the tile if possible in the shower," and "Remove and dispose the damaged drywall in the closet and bathroom around the toilet where needed. Attempt to save the tile if possible in the shower." It was clear from the outset that it
might not be possible to save the tile, and I was prepared to pay ACR more if the scope of the job widened. ACR failed to complete the work of removing and disposing of damaged drywall, violating our contract. We have given ACR the opportunity to correct the problems revealed in post-remediation clearance testing, but ACR has refused.
Humor me while I share what the referrals said. One gave (high) estimate, one couldn't be seen in my neighborhood with his truck with advertisement in my driveway for fear of loosing referrals, and the third examined, but did not send an estimate or respond to voicemail or email requesting estimate. I reported all 3 of these responses to
I hired an a/c contractor with a brain. Mold was not as bad as perceived (though I would die soon). It was cleaned up. Drain
Please understand, the C grade is because of the referrals. I expected more, and was really shocked. Many lessons learned.
Thank you, Lord, for giving me "
They were true to the estimate I had received. The work was done well, as discussed, and in a very timely manner.
I was very pleased with "
I used Angie's List to see if I could find an honest contractor. I did not have high expectations upon meeting another contractor, but
ASD knows how to make the best out of a bad situation and that is what they are there to do. I am impressed with the professionalism, quality, timeliness, honesty, and thoroughness of their work. Air & Surface Disinfection is a small family-owned company with the process and performance of a larger company. They can tackle any job. Yet, there is never a job too big or too small in terms of serving the client. Of all the estimates and the many different options offered to me from other mold remediation companies, Air & Surface Disinfection was the only company that I felt safe to give my keys to and my home! "
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