Internet Service reviews in Tampa

D

Rating
We moved into our new home and decided to keep Bright House as our internet, phone, and cable provider because they give a full month's credit for transferring service to a new address.
The installation date arrives and I warn them that we could not have service shut off at the old address as my wife works from home and her office was going to be moved for few days. They assured me that it would be no problem. Shortly after the install starts, my wife calls and tells me that she has no internet connection. A bright house technician did not read the orders correctly and cut the line to the old property which caused my wife to
Tampa Internet Service Providers Provider Name Locked
her connection. I call them up and tell them what happen and their response is that they can get a technician back to the property in 4 or 5 hours. I spend the next hour on the phone trying to get them to fix their mistake and they say that they can't because it has to go through the proper channels.
For the inconvenience, the representative tells me that they are going to give me the free month for keep their service and then also give 2 additional free months. I get my first bill and there is no credit on the bill. I call them and they tell me that they are going to take $80 off the bill for the next 3 months. I tell them that my bill is $124 and that they need to adjust it to reflect a free month. They tell me that $80 is fair and that is all that I am going to get. I don't understand why a company tells you that they will give you a free month and then only gives you part of the money they promised. I called them 4 times to try and get them to fix it, but nobody is willing to help.
- Paul M.
A

Rating
We have been using them for about 35 years. They are good. They show up when they say they will and they don't charge for service calls. A lot of the time they can even walk me through issues over the phone without sending anyone out. They aren't perfect but I am satisfied and I will continue my services with them.
- Diane H.
F

Rating
1.5 hours late for the appointment after the mandatory 3 hour window. Unkempt personnel, no introduction of themselves, not so much as an "I'm sorry for holding you up" or for being late. Questionable workmanship forcing a return later to correct - still not sure the phone is working right. The phone supervisor was almost impossible to get through to after going through the voice mail prompt system 3 times. COD was never stated in the set up yet expected after the installation time- I refused. No disclosure was made to us prior that mostly all Brighthouse installs are subcontracted out- which may explain a great deal.
- BILL SUSAN F.
A

Rating
We are very happy with
Tampa Internet Service Providers Provider Name Locked
in Pinellas County Florida. They have great customer service and competitive pricing. It is really the customer service that keeps us with them. When we moved across town in summer 2006
Tampa Internet Service Providers Provider Name Locked
was one of the easiest and most timely things to move.
- SUSAN S.
B

Rating
The Internet is fast, but they want us to change the package, which I am not interested in, because then I am not going to get all the sports channels that I get now. The new package is also more expensive. They are all wonderful people, with the exception of their customer service, because you cannot talk to them, they are hard to get. It would have been so wonderful if you could talk to a live human instead of the big voice recorder.
- Mel J.
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All Internet Service Providers in Tampa, FL

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1 - webpopular.net

2150 W Northwest Hwy
Grapevine, TX

1866HELPTECH.com

1912 Dandridge Dr
Columbus, OH

904-GET-TVDR

2615 Dancer Ct
Jacksonville Beach, FL

A T & T WIRELESS

13080 CORTEZ BLVD
Brooksville, FL

AAA Computer Design Inc

240 Croton Ave
Lantana, FL

Accurate I.T. Services

Tampa Bay Area, fl

ACE Network Group Inc.

2629 Starlite Lane
Port Charlotte, FL

Addbizlist

41522 Us Highway 19 North
Tarpon Springs, FL

Adddirlist

5157 5th Way North
St. Petersburg, Fl

Advance Local Marketing

4509 14th street west
Bradenton, FL

Air America Web Services

101 S Bay Blvd
Anna Maria, FL

Alexander Technical Resources

1263 Glenwood Ave SE
Atlanta, GA

All Tech Service

Davenport, FL

Almighty Web Designs

301 Yamato Road
Boca Raton, FL

Alpha Computer Services

5439 Sawgrass RD
Sarasota, FL

Anclote Concierge

1065 S. Pinellas Ave. #337
Tarpon Springs, FL

Andy's Web Tools

646 N Riverside Dr
New Smyrna Beach, FL

Appizon.com L.L.C.

5520 US 41
North Port, FL

Applied Data Management, LLC

880 Tarpon Center Dr, B
Venice, FL

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