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I had also asked to have a thermostat installed and that did happen although they had never installed a Nest before but overall that part went well but they were unable to connect it to the Internet but I was ok with that. I will fix this myself.
I have an old Carrier unit and I expected to get a report of potential problems and solutions and a list of what was recommended and a price and a tune up. Instead I was called to the backyard where
I guess where things went badly was when we said that we have an American Home Shield warranty and that we needed to follow protocol for anything broken with the company the escalation in debate began. At that point they closed the outside unit and said they were unable to do anything else. They went into my attic and came down saying that the air handler had some molds. They returned to inside the house and I believe this is where it all came undone - my expectation was to have an inspection and a report with what was wrong. They started asking me what I wanted to accomplish and I said that my goal was to keep this unit in place until I can research what I want in a new system, to make this one last through the end of May especially considering that my home warranty is good until that time. I also wanted to know what might need to be done so if I contact my warranty company I would have something firm to discuss with them. It was if we were speaking two different languages - the guys language was one of "trust me I am an expert" but there was not a clear problem/solution advised and my partner got really upset with what she felt like was a hard line sales push which to her sounded like "we know your system is broken and you don't" which to her, if the system is cooling air and cooled air all summer with no problem, it is not all the way broken. She got really upset with them and they started arguing with her more or less saying that she didn't know what she was talking about and that she was going to be sorry when the system broke down. It got a little ugly and she asked them to leave so we quickly wrapped up the paperwork and they departed.
Did I feel like I got what I paid for on the inspection? No
Now I have to call the home warranty and have someone else come out.
All I really wanted was what was offered and to get my thermostat installed. It is hard when a trial service call gets turned into a sales call. That said, I even asked if I could get a price on a new system and they indicated that they could give me one when I was actually ready to buy. I truly believe these guys were likely qualified to perform the service they came to do and don't doubt some validity in their assessment of my system but sadly their customer approach was somewhat to bully a potential customer. Guys, really - don't come into someone's home and get pushy and argue. I've never had my partner ask a service person to leave our house.This was a first.
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