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Today, not even a month later, December 6, 2013, same thing happened again. The beeping started 4 a.m. with a low battery signal from the same sensor. Same thing, every 30 mins, then every minute. I called and they said they could send some out on DECEMBER 19th. Seriously? Again I threatened terminating service.(We previously used ADT in another state and had no problem, ever. However when moving to Florida, this company was recommended to us by the builder so we went with them. Big mistake. ) The service rep said he would call me back to let me know the scheduled time for today or it may even have to be first thing in the morning. He never called back. I call again because of not hearing from him, my nerves are frazzled from sleep deprivation from with the beeping going off every minute. Was told to unplug system, we did, beeping started again, was told it needs to power down and then it will stop. A tech will come first thing Saturday morning to take a look. Was told they don't normally work on Saturdays but this tech is taking time out to come correct a problem that was never fixed in the first place.
They said they would credit us a for the first service call and give us a month free. I would gladly terminate them but was told it would cost us $1600+ to do so according to the contract. In other works, they got us.
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