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Once the problem was discovered,
Despite the extra hours, I was only charged the original estimated price. Throughout the process, everyone was polite, professional, and worked very hard to complete the job. I was very impressed and will definitely use them again.
My wife called me at work somewhat upset because they had ripped the liner while installing it, but pulled it above the water line. She was not happy with the way they were placing the rocks because the black liner was showing in several places. Mr.
When I arrived home at about 4 PM and inspected the work. I saw that the extension cord to the pond was simply laid over the paved sidewalk from the socket on the side of the house and exposed all the way to the pond (about 10 yards). I told him this was unsatisfactory and he would have to bury it. He said he would return in the morning and do that, which he did with the assistance of another man.
The UV light appeared to be installed ok but I later learned it should have been placed vertical, not horizontal to make it more efficient. All appeared to be done correctly until the next day.
On Thursday evening after the work was finished and he had been paid, we noticed that the water line on the pond had gone down about 3 inches. At this point my wife was so upset she called
We learned a good lesson from this fiasco. Once of which is to deal only with reputable companies.
It was obvious that Mr.
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