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Signed a contract to authorize
on the north side of my garage and the work was completed as per the contract.
Labor and materials covered with a two year warranty.
Approx. Mid May, 2013
Called and informed that there was damage and deterioration of the
sidewalk over the winter. Would he please come out and evaluate the damage.
the warranty agreement. He explained he would completely remove the damaged
area and totally replace the damaged sections rather than put on a skim coat
covering. He would try and get to it in the next couple of weeks. Said he would
keep me posted.
Repairs not completed yet. Called
area in around three weeks.
help him take care of two jobs at the same time on one trip. He would try and
have it done by the week of
At 9:30am left
call. I informed
will have it completed the week after the 4th of
I returned from vacation to find the damaged areas had been repaired with a thin
skim coat of surface concrete and had not been removed and completely replaced
as promised. I sent
and to please contact me to discuss.
I looked out a front window to see
and leaving. I assumed he looked over the repaired sidewalk but did not attempt
to knock on the door or ring bell to see if I was home.
Sent email to
sidewalk. He did not remove and replace the damaged sectioned as promised and I
asked him to resolve as he had promised. No reply from
Sent 2nd email to
I decided to give
Sent email to
from the original damaged section of sidewalk and I want it removed and
replaced as originally promised.
Followed up with registered/return receipt US Mail letter to
documentation in the previous email in case he didn't receive email for any
reason. Per the US Post Office, the letter was received and signed for. I received
no message or phone reply from
Filed complaint with the Better Business Bureau.
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