Saint Paul Carpet Installers

SAINT PAUL, MN

660

Carpet Installers are in Saint Paul

133

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"We ordered 83.667 yds of carpeting and pad from

Saint Paul Carpet Installers Provider Name Locked

, owner of

with an install date of before Thanksgiving.

installed it on November 5th - well within the time frame we requested. There was a two day delay from the factory but that was OK.

& a helper arrived at 9 a.m. on November 5th and worked til 6 p.m. They did very professional job. We are quite pleased with the results. We have used

before and probably will use them again. "

has an excellent reputation in

for being the place to bring fragile, expensive rugs. Nevertheless, it was with some trepidation that I brought the beloved, high quality, hand-woven silk and wool Persian carpet I had inherited from my grandfather for cleaning. I was greatly reassured by the knowledge which my service person displayed while we were examining my rug. We discussed several different cleaning possibilities before settling on the one we thought ran the least risk of damaging my carpet, given that we did not know exactly what dyes had been used. I left nervous (this carpet is not only valuable but has important sentimental value to me) but satisfied. I received email a week later, as discussed, and came in to pick up my rug. However, my timing was unfortunate and I arrived just as several other customers were collecting *their* rugs. A different service person (

) came to help me. He took my ticket number--and, somewhat to my dismay, I found myself bustled efficiently out to my car and my rug stowed in the back seat before I could say anything about opening the rug or examining it to personally inspect how the cleaning had gone. I did not feel right about this, but assumed all would be well. It is difficult therefore to describe my feelings when I opened up the rug the next morning and discovered that the fringe on one end had been extensively ripped out and damaged--a u-shaped chunk about two feet long was simply missing. I immediately contacted

(it happened to be

who answered the phone) and described the rug. His response was completely calm, and focused from the beginning on resolving my complaint. He wanted to look at the carpet as soon as possible, and gave me the choice of having someone come to my house, or me bringing the rug back to their store, for examination. I opted to bring the rug to them. Before bringing the rug in, despite

's reassurances, I was nervous and upset--and of course felt rather silly, having failed to have taken a photo of my rug in the condition in which I had brought it to them when I first arrived at their company (how difficult would it have been to take a snap or two with my cellphone?). Wanting to have proof that the fringe, when I had brought it in to them, was in good condition, I combed through my photo archive, and of course there was no clear recent picture of the rug in its undamaged state--though I did find one or two where it was possible to see that the rug at least HAD fringe in the area where it was now bare. I printed several of these photos out to bring with me to

. I was fully prepared to pay for the damage myself, but I wanted it to be clear that THIS WAS SOMETHING THEY HAD DONE, and, of course, that I was very upset that they had sent the rug home to me in a damaged condition without giving me forewarning that damage had occurred. When I arrived,

and had a

and--from his end!--calm discussion about my rug, and what could be done about the situation. My primary complaint was not that the rug had been damaged, but that I had been sent home without having a

to inspect my rug to DISCOVER that it had been damaged. My primary concern was that the rug be fixed, with the highest and most appropriate level of craftsmanship available.

went above and beyond addressing both these issues.

took full responsibility for the damage to my rug, and rewove the fringe completely and beautifully. There is, of course, a gentle color difference, owing to the use of new materials, but the weave is very nicely done and integrates well. This, despite the fact that there is always a risk of damage when a delicate older carpet is cleaned. I appreciated so much that

, rather than argue about the miscommunication that had ensued, simply made things right. He did not want to look at the photos I had printed out, and he did not question my integrity when I told him that his company had damaged my rug. He simply took responsibility. Next time, for the safety of my vendor as well as for myself, I will take some pictures. In the meantime, in future, I would be happy to trust my rugs to

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Saint Paul Carpet Installation Articles

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Saint Paul Carpet Installers Reviews

showed up one time and went straight to work. We moved a few pieces of furniture and he got started on stretching the carpet. He did a great job of stretching the carpet and made sure that the slightly stained areas of the carpet under the heating grates were not visible. He did a great job and was a pleasure to talk with. He was very knowledgeable and gave us great ideas on how to remove some of the stains we had in the carpet."

was very professional, prompt (with the estimate and the work), knowledgeable (about carpeting and flooring), helpful (about recommending who to go to for refinishing my floors), and in general very accommodating. He provided an overall excellent service. I particularly liked that

in no way talked down to me (a woman) as others have."

"I love this company and will never go anywhere else for paint and paint advice.

paints are the best, in my book, and the whole Grand Ave. team is very helpful and patient. I liked them so much that when I finished scraping and painting the exterior of my house years ago I brought in photos of the job and gave them a plate of cookies I'd baked for them! I recommend them to everyone who wants great paint and great service."

"It was just like the commercial. I called them on Monday, they came out Tuesday night, and we had an install setup for Friday (could have done it Thursday, but Friday worked better for us). When the installer came out, he noticed we had drain tile in the room and suggested that we glue the tack strips instead of pounding them in. Since he had no glue, he came out Saturday, set the strips and came back Monday to get the carpet in. The crew was very professional and friendly. I would highly recommend them and will likely use them again in the future."

was very helpful when he came out to do our original estimate, although initially he underestimated the amount of carpet we needed. We determined this after getting estimates from 2 other carpet layers. In the end,

worked with us and was able to give us the best quote for the job. The installation was excellent. The two installers (

and ???) were friendly, on time, cleaned everything up and most importantly did a beautiful job on the installation. We are so happy with our carpet and wish we had done this years ago. We'd definitely use

's company again in the future."

"The bidding process went very smoothly. Aric was able to squeeze us into an already busy schedule on thursday morning. We were considered returning customers because my brother had already carpeted his home with empire and we were ordering this work done as a surprise birthday gift for my mom while she was out of town. Because of the familiarity, we already knew what carpet we wanted. We just needed to choose the color. We chose the subtley natural frise. They began the work the next day friday and finished saturday afternoon. We did have some issues getting the installers out to the house so I recommend giving them map quest directions if you live out in the outer reaches of suburbia. We took advantage of discounts offered by choosing one color for the entire project and paid in cash rather than financing. The crew was friendly and knew what they were doing. I would definitely consider them for other jobs. They did live up to their advertising of next day installation."

"Feedback format required that I vote ''yes'' or ''no'' to the question, ''would you hire this company for a future job. '' since I had to choose one, I chose ''no'', but since he was not available to do the work, I really don't know."

"We removed old carpet ourselves. The installer did a good job with the installation itself, but clean up was disappointing. He put away his own tools and rolled unused carpet. He bagged the extra scraps of carpet and pad but left the bags on our driveway for us to dispose of and did not vacuum once carpet was installed. I spent an additional two hours cleaning up before returning the furniture. Maybe this is normal but I was not aware of this policy."

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