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Saint Louis Home Remodeling Articles

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Penalty Box, Resolved or Stalemate? Find out what happened in this Angie's List complaint resolution case against Totally Covered Restorations.

Remodeling contractor helps homeowner with insurance red tape

Angie's List member Joyce Andrus called on Dan Weber General Construction of O'Fallon to remodel her Eureka home after water damage. The remodel included demolition, plumbing, electrical, flooring, painting and more.

Worst St. Louis Contractors of 2012

Angie's List names the Worst St. Louis Contractors of 2012.

What questions should I ask when interviewing contractor references?

You're supposed to interview contractor references before making a hiring decision. Angie Hicks explains what you need to ask.

Angie's List In The Press

Saint Louis Remodeling Contractors Reviews

A
"After working with a kitchen designer for several months, completing plans and ordering cabinets the first contractor on the project decided not to do the job. We called
Saint Louis Remodeling Contractors Provider Name Locked
who had recently completed a full kitchen remodel for a friend of ours and also another at our church.
Saint Louis Remodeling Contractors Provider Name Locked
came to the house was extremely knowledgeable and even offered suggestions that our designer did not think of. This kitchen remodel was a down to the studs, new wiring, plumbing, gas line,drywall, lighting, appliance and cabinet installation project. The crew was wonderful. They excelled at ongoing communication, offering choices, were respectful of space and worked hard to keep the mess in a small kitchen in the center of the house contained. The crew saved us from scratching expensive glass tiles by noticing the tile supplier had provided sanded instead of unsanded grout. They picked up a cabinet door that had to be reordered from the supplier rather than us having to do it. they were able to match the 90 year old baseboards and trim with the rest of the house. They showed up every day until the project was finished. They actually showed up on the day it snowed 12 inches. Finally, we were more than pleased with the quality of the workmanship and have already scheduled our next project with them.
"
C
"We used
Saint Louis Remodeling Contractors Provider Name Locked

Construction for a significant master bath renovation in an older home with
lots of legacy problems (non level floors, out of plumb walls, etc.) The
following comments are based on our experience and our needs, and may or may
not be relevant to your situation. I am not an expert, but do have familiarity with most building trades.
Saint Louis Remodeling Contractors Provider Name Locked
produced a
very polished, award-quality product that shows very well. The visible parts of the work (tile,
cabinets, lighting) were of first quality, but not always what we had asked for
in the beginning. Things we especially liked in the remodel were the heated floor (!), the Bain Ultra Thermomasseur tub, the Grohe bath fixtures, pocket doors, the counter top and tub surround, and the
Saint Louis Remodeling Contractors Provider Name Locked
-lighted cabinetry. The faux-marble tiles (
Saint Louis Remodeling Contractors Provider Name Locked
-jet printed) look extremely nice.
They worked
continuously although not every day, or all day on the project, finishing close
to, but a little behind the schedule they laid out. Their
other jobs interfered occasionally, but not badly. On any given day, it was sometimes uncertain if someone was coming or not.
The
Saint Louis Remodeling Contractors Provider Name Locked

organization is fairly large, so you find yourselves dealing with several
individuals within their organization and several subcontractors during the
course of the project. Our experience
was that information flow was sometimes a problem, particularly especially between and with
their subcontractors. For example, people
doing demolition do not always inform subsequent workers about the status of
things as they were or to be reinstalled.
When developing the
project, we spent several hours with
Saint Louis Remodeling Contractors Provider Name Locked
discussing many ideas and
tradeoffs. Once the contract was signed,
Saint Louis Remodeling Contractors Provider Name Locked
largely disappeared and the work
was turned over to his production manager,
Saint Louis Remodeling Contractors Provider Name Locked
, who interfaced with all
Saint Louis Remodeling Contractors Provider Name Locked

employees and subcontractors. Anything
not written in the contract but discussed verbally with
Saint Louis Remodeling Contractors Provider Name Locked
sometimes got lost in
this transition. Make sure anything you expect to happen appears in the
written contract, including watching out for the dog, if that is important to you.
When things do go
wrong, the
Saint Louis Remodeling Contractors Provider Name Locked
organization usually works very hard to fix it, often offering to redo it, but sometimes it
is easier for the customer to accept the mistake than create an additional
delay while it is being corrected. (See other comments below). We do suggest
you personally double check with each subcontractor or employee as they show up
to see if what they are planning to do matches your expectations. We found subcontractors frequently send a
different person at different stages in the project, so
conversations and understandings with the initial person were usually lost to
later people. We sometimes experienced some
difficulty getting specific construction schedules, a problem for us since we
have a dog we like to let out. Not knowing for sure
when and how many people were coming meant we had to keep him in much more than
we liked.
Many decisions are
made during the process of selecting fixtures, tile, lighting, etc. We found that
Saint Louis Remodeling Contractors Provider Name Locked
people rarely provided
a contemporaneous written record with us that allowed us to confirm that these
decisions “registered,” or that they entered the paperwork system. Sometimes it wasn’t until the product is
delivered that the discrepancy was discovered.
One example: the granite supplier in particular did not get the
selections/changes that were made on
Saint Louis Remodeling Contractors Provider Name Locked
treatment, which were not evident
until after fabrication and at installation.
While they offered to correct this, we accepted it as is because
correcting it would have been disproportionately costly in time and
materials. We wanted the job to be
finished.
We had the unfortunate
experience of finding many of our selections of decorative tile to be
discontinued or out of stock indefinitely, in some cases learning this weeks
after the order was accepted.
Saint Louis Remodeling Contractors Provider Name Locked

worked very hard to create alternatives, including searching for, and finding discontinued materials in a
Saint Louis Remodeling Contractors Provider Name Locked
shop, but it was still hard for us to accept
paying so much for what in one case was a sixth choice. Just be aware that even
if a material vendor accepts an order, it doesn’t mean it will happen. You can count on it only when the material is
in your house. I
Saint Louis Remodeling Contractors Provider Name Locked
’t know if
this is typical, or an industry-wide problem having to do with the recession,
but it caused us quite a bit of angst.
Saint Louis Remodeling Contractors Provider Name Locked
workmanship – We verbally and in writing pointed out to several
Saint Louis Remodeling Contractors Provider Name Locked
people our concerns about ductwork and insulation. Insulation installation, specifically mentioned in the contract, was inadequate or incomplete, ductwork was installed in such a manner as to preclude proper insulation installation, and the new ductwork was unsealed and uninsulated despite it having been so before demolition, treatment needed because of installation adjacent vented, uninsulated space reaching outside temperature. Finally, when drywall was to begin and these deficiencies were to become uncorrectable, we documented them
photographically and then corrected most of them ourselves over a holiday weekend. Their first
response when we did this was very negative, even angry,
Saint Louis Remodeling Contractors Provider Name Locked

eventually refunded the cost they had budgeted for insulation.
On the other hand, plumbing, electrical, and
particularly tiling subcontractors were good to excellent, as was the
Saint Louis Remodeling Contractors Provider Name Locked
finish carpenter. The tiling sub contractor deserves special mention for an outstanding job of tiling a tough floor with 16" tiles. We were very pleased with his work.
My general
sense is that while
Saint Louis Remodeling Contractors Provider Name Locked
is very attentive to construction details that
are important to the final visual display and obvious function of their
product, they are less concerned about construction details not visible in the
final product, leaving responsibility for this quality largely up to the subcontractors
themselves. If you use them you might ask a knowledgeable person look things over just before the drywall goes up. Building inspectors generally do not comment on quality of work, only on completeness.
The contract they ask you to sign is definitely structured in their favor, since the payment schedule
is mostly tied to dates, and not to contractor performance milestones
(inspections, etc.) that in my experience agreements of this kind usually
specify. We were uncomfortable signing
the agreement, but being up against a tight schedule, we were willing to take
the
Saint Louis Remodeling Contractors Provider Name Locked
. It turned out to not be a
problem in our case.
Insist on a written,
detailed cost estimate to support their bid.
Saint Louis Remodeling Contractors Provider Name Locked
promised one, and eventually provided us with one,
but only after repeated requests. It is also an important way of verifying the
scope of the work they expect to do.

While we are quite happy with look and
feel of the final product, we feel that
Saint Louis Remodeling Contractors Provider Name Locked
has room for improvement in
the areas of internal communication, communication with the customer, and the
quality of some of their subcontractors, particularly given that they consider
themselves a high-end construction company.
Our experience with
Saint Louis Remodeling Contractors Provider Name Locked
Construction reminds us of that nursery
Saint Louis Remodeling Contractors Provider Name Locked
that, paraphrased, goes something like "When they are good, they are very, very good, but when they are bad...." That is why despite outstanding final visual and operational quality, we offered middling scores in the numerical rankings. We have no doubt that many people will find them acceptable or excellent based on the appearance of the final product. We would consider using them in the future, but using a very different approach informed by this experience.
"
A
"Excellent! Completed work on time, good workmanship, fair price. Included extras at no charge as he noticed issues during the work, e.g., repaired roof vent from squirrel damage, replaced rotten wood around windows and painted surfaces that were not included in his bid.
Saint Louis Remodeling Contractors Provider Name Locked
has worked for us on many jobs on our old house over several years. He is very knowledgeable and knows his limitations. He. puts every detail of the job in writing, making sure there is full understanding of scope of work and price. He always cleans up after jobs and checks back for satisfaction. He does what he promises for a fair price.
"
A
"The project went incredibly well. The crews were scheduled properly and appeared on the job in a very timely manner.
Nothing was left in our yard at the end of the project.
The crews kept everything as neat as possible while still working.
Any item not done exactly as needed for County Inspection was immediately corrected.
All materials used were high quality. We went with the recommendations (our choices of course) of the professional owner of the company who was quite knowledgeable regarding all aspects of our job! .
There was no down time on this job.
Despite cold weather, the crews worked long hours. Any lunch time taken was appropriate time-wise.
We would definitely use R&R Remodeling for any of our needs again.
We HIGHLY recommend them for anyone considering any of the work they do.
Thank you!!


"
A
"Get immediate response at first contact via e-mail. They offered a reasonable price, and could start the work shortly. Efficient and professional at work. They arrived on time everyday and finished the work in the timeline without any delay. Easy to communicate. The staff were very nice and patient. They truly listen to their customers and meet the customers' needs.We were very impressed.
"
A
"He was very professional, on time and detailed. I have not doubt his work would be done in the same way. We just chose not to move forward with the project until spring. We will follow up with him again.
"
B
"He arrived promptly but was in his wife's vehicle so he did not have access to all things needed to fully evaluate the job. He was very nice, but kept pushing his cabinet line. In my case, I already had the bathroom vanities so I was not interested in the catalogs.
He followed up quickly via email that the only possible way to do the work would be for a time and material--which was true for all contractors that came to the house.
I don't want to knock the guy because he did arrive promptly and trust me on this---after I explained what happened a lot of contractors were not even interested in looking at the mess I was left. The only reason I would not hire him in the future is that he really kept pushing the cabinet purchasing---
"
A
"
Saint Louis Remodeling Contractors Provider Name Locked
K arrived promptly with another gentleman by the name of
Saint Louis Remodeling Contractors Provider Name Locked
--they were properly attired, prompt, professional and quite thorough. I really enjoyed the manner in which their bid was put together which included an opportunity for me as the homeowner to benefit from drawings, material lists, permit applications and timelines PRIOR to a full contract commitment.
I think this company is on to a really good way to do business. Had it not been for my dire straits I most surely would have given these guys a
Saint Louis Remodeling Contractors Provider Name Locked
.
"
N
"
Saint Louis Remodeling Contractors Provider Name Locked
15 2013 – Hired
Saint Louis Remodeling Contractors Provider Name Locked
. We put 20% down.
We were told the project would start in 3 – 4 weeks and
would take no more than 3 to 4 weeks to complete. In all we decided to have
Saint Louis Remodeling Contractors Provider Name Locked

Direct replace all of our home’s windows (17 of them), two exterior doors with
storm doors, roof, siding, and gutters.
(
Saint Louis Remodeling Contractors Provider Name Locked
) come out to the house to take measurements.
Saint Louis Remodeling Contractors Provider Name Locked
was only at our house for 20 min and
stated that he had what he needed. We
got a call the next day from
Saint Louis Remodeling Contractors Provider Name Locked
in forming us he needed to come back out
because his girlfriend’s kid spilled something all over his measurements. This time
Saint Louis Remodeling Contractors Provider Name Locked
came out with someone and was
only at our house for 5 min and said he had what he needed. It was not until August 7th that
Saint Louis Remodeling Contractors Provider Name Locked

notified us that our windows and doors had been ordered.
August 20th, we attempted to contact
Saint Louis Remodeling Contractors Provider Name Locked
for an update on
the schedule for the install so that we could coordinate our work schedules to
have the work done. Messages were left
because no one answered the phone. After
not getting a response, we sent e-mails to the various individuals that
Saint Louis Remodeling Contractors Provider Name Locked

identified as those that we needed to be in contact with. We still did not get any response.
August 26th we still had not received any communication from
Saint Louis Remodeling Contractors Provider Name Locked
so I contacted
Saint Louis Remodeling Contractors Provider Name Locked
again and was told that he would have
Saint Louis Remodeling Contractors Provider Name Locked
get back
with us, to which he did the following day.
He apologized for the delay and said that materials were scheduled to
come in either on this week’s truck or perhaps next weeks. He gave me his number for direct contact.
August 27th – We receive a text message from
Saint Louis Remodeling Contractors Provider Name Locked
stating
the front door we ordered in steel is “no longer available” and so they are
substituting a fiberglass door instead.
September 3rd
Saint Louis Remodeling Contractors Provider Name Locked
came to our home to measure the roof
and to get a “feel for the job ahead of him”.
September 10th –
Saint Louis Remodeling Contractors Provider Name Locked
came to the house early in the
morning to let us know that the dumpster would be delivered and marked where
the dumpster should go. Later that day
the roofing materials showed up.
September 12th –
Saint Louis Remodeling Contractors Provider Name Locked
and his team come to start work on
the roof.
Saturday September 14th –
Saint Louis Remodeling Contractors Provider Name Locked
finished our roof. Also on this day we meet
Saint Louis Remodeling Contractors Provider Name Locked
.
Saint Louis Remodeling Contractors Provider Name Locked
is the installer for our windows.
Saint Louis Remodeling Contractors Provider Name Locked
starts work on replacing our
windows. It turns out that 90% of the
measurements
Saint Louis Remodeling Contractors Provider Name Locked
had taken were not correct.
This along with the fact that our house was built in 1956 made for a
difficult install. They completed the
work on September 20th.
September 21st –
Saint Louis Remodeling Contractors Provider Name Locked
returns to the house to start
installing the siding. September 23rd –
Siding was completed.
September 24th – We get a message from
Saint Louis Remodeling Contractors Provider Name Locked
that the doors
still are not in and that they have put a rush on them.
September 27th – Gutters are installed. We also get a call from
Saint Louis Remodeling Contractors Provider Name Locked
stating that the
doors still are not in but that he is going to travel to Ohio to pick up the
doors himself and do the install on October 2nd.
October 6th –
Saint Louis Remodeling Contractors Provider Name Locked
comes out to install the 2 doors
ordered. Once again incorrect measurements
were taken thus requiring them to modify entry ways to accommodate the doors
ordered. In addition they had to remove
the new siding from around the back doorway in order to install the door
causing even further delay in completing the project. Another issue that arose was with the front
door. We were told by
Saint Louis Remodeling Contractors Provider Name Locked
that the
front door came with a peephole. When
the doors arrived, low and behold the front door did not have a peephole. The contract we had did not specify a
peephole because we were told that it was standard on that door. This caused
Saint Louis Remodeling Contractors Provider Name Locked
to have to go a purchase a
peephole and install it. Once again
further delaying the project.
October 6th - I go up into the attic to check the roof vent
that we had
Saint Louis Remodeling Contractors Provider Name Locked
install and found that only one side had been cut. We were told that 2in get cut on each side of
the roof so we called
Saint Louis Remodeling Contractors Provider Name Locked
and he came out and cut the other side. He reused the shingles that he pulled off. I asked him if this would be an issue and he
assured me that it would not.
October 7th –
Saint Louis Remodeling Contractors Provider Name Locked
returns to attempt to complete the
job. He still needed to install the
storm doors, finish the install of the doors, and do a bit of drywall work that
was still from when he installed and framed two of the windows. Once again issues presented themselves
quickly. The front storm door was to be
a full view door but the screen had a bar through the middle of it. The back storm door was to have a sliding
window in it but did not.
Saint Louis Remodeling Contractors Provider Name Locked
the
owner came out and stated that what we got is what was ordered but may have not
been what was discussed with
Saint Louis Remodeling Contractors Provider Name Locked
.
After going back and forth with him, he stated he really did not owe us
anything and that if he were to be paid on the “process” vs the “final result”
he would never be paid. He however
proposed that he would take some money off of the balance due and we could keep
the doors.
Saint Louis Remodeling Contractors Provider Name Locked
installed the front door
but the back door like everything else in this project was ordered in the wrong
size so mis-measured that there was no way for
Saint Louis Remodeling Contractors Provider Name Locked
to modify it to work. Even though the contract states payment is
due upon completion of the project, they wanted payment in full and we were
told they would put a rush on the new door.
(It took 7 weeks to get the first order)
I decided to short the payment to make them have some “skin” in the game
to attempt to insure they would return and install our door.
Nov. 11 2013 - After still not receiving any information
about the "rushed" storm door that we still are waiting to have
installed, we contact
Saint Louis Remodeling Contractors Provider Name Locked
only to be told by
Saint Louis Remodeling Contractors Provider Name Locked
that he
checked on it and that the door was just being manufactured. (about 5 weeks since they rushed it).
Nov. 17, 2013 - a small storm came through our area and blew
off the ridge cap shingles. Several
shingles hit our cars damaging them. I
called both
Saint Louis Remodeling Contractors Provider Name Locked
and the installer that originally came out. The installer answered and came out the next
day to do the repair to the roof however once again
Saint Louis Remodeling Contractors Provider Name Locked
has not
responded. In checking with the BBB site
there are now 8 complaints against them and we have just added ours now making
the complaint count 9. I will keep this
posted as to what happens....
Saint Louis Remodeling Contractors Provider Name Locked
. 4 2013 -
Saint Louis Remodeling Contractors Provider Name Locked
did not respond to the
BBB's first attempt to contact them.
(They had until
Saint Louis Remodeling Contractors Provider Name Locked
3rd to respond.)
The BBB has sent them a 2nd note and have given them now until the 18th
to respond. As of this date we still do
not have the storm door installed.
"
D
"Things started out well, but ended up poorly. Based on our experience I would not recommend this contractor for either plumbing or electrical work. Flooring installation and painting may or may not be acceptable. The new kitchen sink did not get connected as promised. During the attempted connection, there was evidence of a big leak we did not discover until later. There were discolored areas on the lower level ceiling directly below the sink, and the hardwood floor in the area warped from the water leak. Thinking he had completed much of the installation, we paid him for his time, but later discovered that practically all the connections had leaks. Two of the four bathroom stools connected started leaking around the floor less than a month after installation. One of the stools was installed by stacking two dissimilar wax rings at the base instead of using thicker wax ring for elevated floors. The plastic on the wax ring of another stool reconnection was crushed during the installation and had probably been leaking since installation. Neither has leaked since new wax rings were installed. The new faucet installed on the jet tub had reduced flow because the flexible hose connection was routed against the access panel. When the valve was turned on, the pressure caused the hose to flex against the panel and kink off, greatly reducing the flow. The new shower heads leaked and it was found that the connections were over-tightened, squeezing the O ring seals up into the pipe leading to the shower heads. The new shower door was improperly installed, with neither connected to the bottom tracks, and leaks around improperly sealed areas. This after being assured that there were no leaks. The shower faucet update kits were improperly installed, with the faucet handles flopping around when turned. The faucet handles had to be removed, the adapter kits properly screwed in and reinstalled correctly. There was no guidance when selecting update kits for the shiny brass faucets. We purchased new shower faucets and valves. A week after delivering the new faucets and valves, we were told on the day of the intended installation that walls would have cut into to do the installation. We had to scramble to find update kits that didn't require this - fortunately,
Saint Louis Remodeling Contractors Provider Name Locked
's in
Saint Louis Remodeling Contractors Provider Name Locked
Groves had some update kits in stock.
A kitchen island was moved during installation of hardwood floors, but reconnection of the electrical outlets was sloppy. Both outlets had wires crammed up in the electrical boxes and improperly secured wire. One outlet had a bare place on the positive (black) wire, and the other outlet was cracked on the ends when reinstalling. A new dining room chandelier was hung with the electrical wires bearing the weight instead of the chain.
They might be OK for hardwood flooring installation, but there were some dings and dents and gaps in the flooring after installation. The gaps in one area were closed, but we overlooked a couple of other areas, and they did not correct the gaps. Some of the dings were patched. The bathroom floor tile was OK, but the grout was not properly worked in, leaving air pockets and fragile areas. When redoing these areas, another color grout was apparently used, because these areas dried darker than other areas, leaving a mottled appearance for the grout. Some grouting ended up on the new upstairs hall carpeting, but fortunately most of it came off. Painting was average, with some less observed areas sloppily painted.
In general, specialized requests were not done well. Two attempts were necessary for the fireplace tile installation, and then I had to
Saint Louis Remodeling Contractors Provider Name Locked
out how arrange the tile. The new closet doors move roughly and take extra effort. They will need to be rehung, probably with new tracks and rollers. Two of the closet shelves were switched with a light load bearing shelf in a heavier load shelf location. It was a bear to put them back in their proper places. It seemed as if work proceeded at two speeds - too fast for quality, or no work at all. We did make some additional requests, which they seemed more than eager to do. They kept delaying finishing up things, and then seemed in a big hurry to move on when the last day arrived, probably because of all the improperly and unfinished work left behind. My final advice to them would be to promise less and deliver more. Work smarter and in more organized fashion so that higher quality work is done. It was a big disappointment to move in and have to correct all these and other things.
There is photo documentation if anyone wants to see it.
"

All Remodeling Contractors in Saint Louis, MO

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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View locations from page 1 of Saint LouisRemodeling Contractors

1 CALL HOME & COMMERCIAL SERVICES

64 PLACKEMEIER
O Fallon, MO

1-800 BOARDUP INC

233 Wolfner Dr
Fenton, MO

101 HOME REPAIRS

5002 KEMPF DR
Saint Louis, MO

15th Street Construction LLC

1520 Washington Ave
Saint Louis, MO

2 Dump It Dumpster Rentals & Junk Removal Services

332 South Fillmore Ave.
St. Louis, MO

3 C Construction LLC

21228 Schwerdt Hill Rd
Warrenton, MO

3 Rivers Electrical Contracting

5201 Warren Rd
Imperial, MO

4R-Construction LLC

PO Box 52215
St. Louis, MO

5 Stars Contracting Services, LLC

P. O. Box 11140
Saint Louis, MO

911 Maintenance & Home Repair

2 hansen
Glen Carbon, IL

A & J REMODELING INC

4525 GREEN VALLEY DR
High Ridge, MO

A & L SUNROOM SPECIALISTS

1534 SAINT PAUL RD
Ballwin, MO

A & T Construction

1957 Royal Heir Dr
O Fallon, MO

A BETTER POOL CO

8402 NORINE DR
Saint Louis, MO

A G HURST CONTRACTING

4125 ELM POINT RD
Saint Charles, MO

A G MACK CONTRACTING

1414 Marcus Ave
Saint Louis, MO

A G MACK CONTRACTING CO

1414 MARCUS AVE
Saint Louis, MO

A G MIDDLETON CONTRACTORS

3781 HARMONY LN
Bridgeton, MO