Saint Louis Pool Table Installation
Saint Louis, MO
Reviews for Saint Louis Pool Table Installation
ARated Review by Joseph O.
"I called and left a message inquiring if off handling the move of the pool table. He was great in working around my schedule. I told him that I would need to rent a storage facility to store the table because of the way the things were scheduled with my move to a new house.
ARated Review by Melanie P.
"The guys came out to set up the table, only to find that because of how it was stored in the shed, one of the pieces of slate had a corner broken off of it. They also found that 2 of the rails were damaged, because of how they were stored by the previous owner. The owner of the company was one of the 2 guys that came out that initial time. He said that he might have a replacement piece of slate in their warehouse, and would let me know as soon as they got back to the warehouse. They took the 2 rails that were damaged with them. I got a call about an hour later, letting me know that they did have a replacement piece and would come back out the next day to install it and the repaired rails. They came out the next day (2 different guys), and made the repairs, leveled the table, and wax filled the gaps in the slate, as is customary. I had a party over the weekend and played on the table for the first time. We noticed a gap between 2 of the slate panels that was causing the balls to bounce and/or slow down. I called them again on Monday to let them know what I found. They sent another guy out (different from the previous 4 I had seen) to take a look. He tried to fill the gap and make it right, but was unable to get it perfect. He apologized and told me that he would call his boss and see what they could do. I got a call a couple of hours later, letting me know that they would come out and replace all 3 panels of slate, because that is how they are cut, so they could make sure that it was perfect. They sent 3 guys out today (2 I had seen before, 1 I had not) and replaced all of the slate, re-leveled the table, and made sure it was all perfect. This could really have been a terrible experience for me, since I have never owned a pool table before, but the professionals at UB made it right when they did not have to go that extra mile. They didn't do anything wrong, but because the table was one that they had built, they made sure it was just right for me. I can't properly express just how impressed I am with this company.