Saint Louis Home Security Systems

in Saint Louis, MO

Home Security System Reviews in Saint Louis

A

Rating
Perfect. We have had both ADT and Interface in the past, and
is by far the superior security system. The customer service associate helped us choose just what we needed. It's easy to use, arrived quickly, and (most importantly) is reliable. With Interface, we used to have false alarms when a window or door sensor malfunctioned. That's no longer the case. We love
.
- DALYNN S.
A

Rating
My experience has been very positive. The installation charges are not the cheapest, but the quality of work is excellent, and the quarterly monitoring charge is very reasonable. I had one problem, which was resolved quickly. A faulty motion sensor was tripping the alarm when no one was in the house. They replaced the bad sensor, and added a second sensor to back it up at no extra charge.
I've found over the years that the owner,
, and his incredibly knowledgeable employee
, are very accessible when I have a question about how the system works.
- Joseph T.

Saint Louis Home Security System Articles

Home Security System reviews in Saint Louis

F

Rating
In August 2013, I moved into a house who was using Integrity Solutions/
Saint Louis Home Security Companies Provider Name Locked
for their home security/monitoring. The previous owners of the home had had a good experience with them so I decided to give them a shot since I had no previous experience with security companies and figured I could just continue with the monitoring with no extra equipment etc. They came out and after some wrangling (I did a month to month contract instead of the 5 yr contract they originally asked for), suggested I replace the keypad due to an apparent malfunction. After a new $100 keypad was installed, I continued to have the same issue, which clearly indicated a deeper issue with the system. After telling them about it, I was told to contact their service tech (which should have been done for the customer, by the way) to come out, which I did numerous times. After trying to reach him for a few weeks with no luck, I contacted the company again who told me they reached him and would be contacting me soon. After again not hearing from him, I recontacted the company reiterating I was having an issue that needed to be resolved.
Saint Louis Home Security Companies Provider Name Locked
finally reached the tech who came out for about 10minutes and said he would research the issue. Naturally I didn't hear back for another week or two after I reached out tho them. At this point, I had basically had enough and let them know this needed to be resolved or I had to move on. It was only after I told them I was ready to walk that they might have 'found a solution'. By this point, I had been attempting to get an issue resolved for 4 months, and was frankly a little frustrated that it only seemed like they cared after I threatened to leave.
As mentioned above, I expressed interest in continuing the previous owners service, but was never told there was an ownership change from the founder of Integrity Solutions (good experience) to
Saint Louis Home Security Companies Provider Name Locked
until a few months into service. Had I known this, I probably wouldn't have signed on and probably would have saved a few hundred dollars. I can't speak to how good these guys are at their other services in home automation, but clearly given my experiences, I wasn't about to find out. It felt like they were incredibly indifferent on helping customers solve problems and more just wanted to take over the existing book of monitoring business from the previous owner.
- Patrick F.
D

Rating
First we got the installation - they replaced a local alarm system with their own boxes on our sensors.
The installation was prompt and seemed ok. Thankfully we never really had to interact with them. The first time we called for help was on a low battery signal - they were minimally helpful in assisting me. But I downloaded a manual and got that done. Then we had the system upgraded to wireless with an associated increase in monthly price.
The experience when truly negative when we tried to end the contract after selling our place. We had used them for 4 years after a three year initial contract. However they insisted the contract was not up and wanted $700 to end the service!!! We called multiple times to clarifiy with multiple 'dropped calls' and general run around. Finally we went to the local
Saint Louis Home Security Companies Provider Name Locked
office - there is NO local office. There is nobody you can speak to in person. NOBODY. NOBODY. And the national service line would just hang up on you when they don't like what you are saying but insist that a $700 bill is coming in the mail.
Eventually, a call center rep insisted that we were still under contract because when we got the wireless upgrade (which we paid hundreds + increased monthly cost for) our contract was extended for another 3 years. Luckly, we save all our reciepts and had hard proof that this NEVER happened. IT clearly stated the contract was not extened. So a few more phone calls later, we finally got the service ended. We were good customers for almost 5 years (60monthsX$40 + hardware fees = $2400). And then they tried to create a fake contract to
Saint Louis Home Security Companies Provider Name Locked
of of money in the end. Then had the
Saint Louis Home Security Companies Provider Name Locked
to ask for our new address for installation there. Very toxic interaction - I have no idea how poor the response would have been if we actually needed them.
- Noma O.
A

Rating
When we want to add or change something with the system, they are usually here within 24 hours. They also do our monitoring. I find the company to be very accessible, reliable and responsive. I would highly recommend
Saint Louis Home Security Companies Provider Name Locked
!
- Darcy G.
A

Rating
Saint Louis Home Security Companies Provider Name Locked
and his team have built a solid security monitoring service. They designed an efficient, effective system for us using good technology. They trained us and connected us with a very responsive monitoring center. They also helped us expand the system to allow remote control and increase coverage. Fair pricing, fast response, great service...
- Patrick M.
A

Rating
I do not have a standard phone line, I just use my cell phone, so it was nice to work with a company that is entirely based on cellular signaling. It also seems more secure since there is no phone line to cut. I have had few problems with the equipment and monitoring. The couple of time I had an issue we were able to resolve it to my complete satisfaction. I love that I can control and check on my system with an app on my phone if I am away. I know that a lot of security companies are starting to include these type of options but I am very happy with how it is all working.
- Veronica C.
A

Rating
They came the next day after I called, replaced the transmitter, and checked the system's backup battery. They explained the charges for the trip cost, the labor, and materials. I paid an additional charge to replace the system's backup battery of approximately $50.00. I was extremely pleased with their service and the work performed..
- Nardi H.
A

Rating
Quick estimate...they seemed to know exactly what we were looking for right away. Also really great price for excellent service. Installation was scheduled and completed to work with our tight schedule...very appreciated!
- Jessica B.
A

Rating
We purchased a
Saint Louis Home Security Companies Provider Name Locked
home security system in January of 2012. The sales and activation process were great. The system was easy to install, though the manual was a bit over-simplified and should have included some more detail. The staff were fantastic - they pick up the phone quickly, provide excellent customer service, they're courteous and they communicate well. The system has been working flawlessly since installation. We use the alarm.com app on our iPhones to monitor the system and it works great.
- OLIVER B.
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All Home Security Companies in Saint Louis, MO

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

ADT St. Louis

3625-3699 Page Blvd
Saint Louis, MO

ADVANCED FIRE SAFETY

1 HEATHERWOOD DR
Collinsville, IL

ADVANCED SATELLITE SYSTEMS

5264 SUMMER CIR
Imperial, MO

AK Security Solutions

29720 Quinkert St
Roseville, MI

Alarm 24

412 S. Church St.
Saint Peters, MO

ALARM CO

8850 ALVA AVE
Saint Louis, MO

ALARM MONITORING CO

2001 S HANLEY RD
Saint Louis, MO

ALARM SYSTEMS

1706 MURIEL DR
Saint Louis, MO

ALL CITIES RECOVERY AGENCY

PO Box 127
Madison, IL

All State Automotive Services

1285 W. Terra Ln.
O'fallon, MO

Alltype Satellite/Kardinal Communications

4461 Liberty Ridge Rd
De Soto, MO

American Burglary & Fire Inc

507 Rudder Rd
Fenton, MO

AMERICAN FIRE SAFETY INC

322 STONE RUN BLVD
Wentzville, MO

AMERICAN SENTRY ALARM CO

9811 S 40 DR
Saint Louis, MO

American Virtual Associates

304 Whitelaw Avenue
East Alton, IL

APX ALARM SECURITY SOLUTIONS

5132 N 300 W
Provo, UT

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