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Home Security Companies to Avoid

144

Top Rated Home Security Companies

31

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F
"Highly unprofessional sales tactics and non-existent follow-up; not sure how this company has such a high rating. Based on reviews I contacted " and spoke to a sales rep, who deployed high pressure sales tactics during every encounter. Despite efforts to get to the heart of the functions of their products and what I needed for my home, i.e. camera, lights, and lock automation; continuously tried to steer me to the things he wanted to sell me. He also kept referring to the "retail" price to explain the tremendous savings that I would receive. I asked him to stop quoting these baseless price figures as they are meaningless but he didn't from his script. Once he determined that I had everything I should need, explained that he would use the Angie's List $199 plan I purchased to cover the cost of the equipment (up to $898.00 worth of hardware) that was most favorable to me. If there was anything not covered it would be charged to my card...there was to the tune of $798.00. never followed up with me about those charges, I simply noticed them on my credit card statement. My expectation from our conversation was possibly a few hundred dollar (meaning less than $300). I called and emailed after I noticed the charges to either cancel my order or reduce the charges. Never heard from him as the sale was complete and he moved on to the next sales opportunity. As of this writing, weeks after the purchase I still haven't heard from or anyone on the sales team. Received the equipment and spent a week trying to figure out how to install it before giving up and calling customer service. Turns out that they failed to send me a master unit that was connected to an AC plug and would need for me to return that unit so they could ship me a new one. Somehow it was my responsibility to handle returns for their poor quality checking. This includes printing labels, finding a box, dropping it off at a FedEx center, and yet further delays of having a working unit. I learned during the above customer service call that you cannot hardware your unit or it voids the warranty. If you have an existing alarm panel then don't even think of removing it and replacing it with 's...that is a big NO NO according to ; your panel must be plugged into an AC outlet. only sends you one panel so it needs to be in a location where you can activate/deactivate it in 30 seconds when arming/disarming but also in a position where you can call for help in the middle of night during a break in. If you have a multiple story house like me, that means you can't have it in your bedroom on the 2nd floor where it is needed most during an emergency. Decided to cancel my service since I couldn't get to call me back, received faulty equipment, and was responsible to drive around the city to return their defective product. Spoke with who was quick to cancel but reminded me that August services would be billed, and refunded, since it is near the end of . Not specifically complaining about this point but it's 6 days from the next billing cycle so that means their systems are not integrated or they are just lousy stopping charges against your account. was definitely a poor encounter. I had recently been burglarized and with the high ratings was looking forward to their new system and the added protection. I ended up with pressure tactics, inferior equipment, and the onus on the customer to jump through hoops. Handled correctly and with decent follow-up the outcome could have been very different with a happy customer, they missed that opportunity at many levels and thus failed horrendously.

-Mark K.

F
"We constantly had communications problems from our wireless unit to their monitoring office. Probably every other month for 2 years. That is if there were a break" in it would not be detected. This is the essence of what we are buying. After getting ADT there. it was discovered that they placed the wireless devise in a very bad area and it was under powered. The ADT devise has worked flawlessly for over 3 months now. Then this week we got a bill from for 3 months not paid. Turns out their billing system screwed up. They are truly incompetent. Rookies in this field. don't ever use them.. For piece of mind use real pros like ADT.

-Brian J.

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Local Articles in Saint Louis

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Repeated false alarms from your home security system will cost you — maybe in more ways than one.

Angie's Answers

?
I second the original question (still unanswered). Speaking as someone who logged in today to try to find an attorney, I see this category as one that's exactly what I have my Angie's List membership for:

1. It's important that I find a good one
2. I'm not an expert enough to know myself who is a good one
3. The industry is full of advertisements and misinformation
4. I wish I knew what experiences other people have had


?
I don't care about lawns--I planted mine in clover and don't have to mow it. When I do need to mow I use a rotary Fiskars mower, which is great--or a scythe. That's right--a scythe (the European type, which is smaller, and it's very good exercise). Gas-powered mowers, chemical fertilizers and weed killers--all nasty stuff that gets into everyone's air, soil, and water. I'm sure my neighbor doesn't like my wildflowers, semi-wild pockets of fruit bushes, and unmown areas and yes, dandelions (I have 10 acres) but that's too bad. It's better habitat for wildlife, especially the pollinators on which our food supply depends. I think this obsession with the Great American Lawn is a waste of time and resources. Plant some food instead.


?
I'm not sure Angie et. al. want you to have a complete answer to this question. By re-subscribing at the Indiana State Fair in 2012, I think I paid $20.00 per year for a multi- year subscription. Maybe even less. At the other extreme--and I hope my memory isn't faulty about this--I think the price, for my area, for ONE year was an outrageous $70.00. And they debited me automatically without warning. I had to opt out of that automatic charge. I like Angie's List, but if some of the companies they monitor behaved the way they do in this respect, they'd be on some sort of Pages of Unhappiness. I'll be interested to see if this comment gets published or censored out of existence.
?

That's very difficult to answer without seeing the house. As one poster said, the prep is the most important part. On newer homes that don't have a lot of peeling paint, the prep can be very minimal even as low as a couple or a few hundred dollars for the prep labor.

On a 100 year old home with 12 coats of peeling paint on it, then the prep costs can be very high and can easily exceed 50% of the job's labor cost.

A 2100 sq ft two story home could easily cost $1000 just for the labor to prep for the paint job. That number could climb too. Throw in lots of caullking  or window glazing, and you could be talking a couple or a few hundred dollars more for labor.

Painting that home with one coat of paint and a different color on the trim could run roughly $1000 or more just for labor. Add a second coat  and that could cost close to another $1000 for labor.

For paint, you may need 20 gallons of paint. You can pay from $30-$70 for a gallon of good quality exterior paint. The manufacturer of the paint should be specified in any painting contract. Otherwise, the contractor could bid at a Sherwin-Williams $60 per gallon paint and then paint the house with $35 Valspar and pocket the difference. $25 dollars per gallon times 20 gallons? That's a pretty penny too.

That was the long answer to your question. The short answer is $2000 to $4000 and up, depending upon the amount of prep, the number of coats, the amount of trim, and the paint used.

?

You have to put your self in the shoes of a business that is in business to turn a profit of some sort. All businesses have different overhead which in turn decides what their bottom line would be on their services. I personally would not go with an unlicensed professional for this type of install. You are messing with gas, venting issues, electrical wiring{electric water heater} and updated code issues such as a drain pan and tempature and relief drain lines for heaters that currently do not have them. I do agree that there are some companies that are way out of line for their installs but most of these companies are the really big companies that have very high overheads  I would assume. Tank type water heaters have changed over the last several years and with these safety changes come bigger prices. The price of steel thanks to China is skyrocketing and tank type water heaters are made of steel. Most wholesale plumbing supply companies cannot match what the big box stores are selling at retail to consumers. I happen to think from research that heaters such as Rheem, Bradford White and AOSmith who have been in business forever make a better product than what you can buy in the big box outlets. You also have to take in consideration the location of the water heater that is being replaced. Is it in the house, basement, garage or attic. Most 40 and 50 gallon water heaters that are purchased in a plumbing wholesale store in Texas cost between 300-340 for a 6 year warranty heater with 6 year on parts and tank. Speaking of warranty. Most big box companies will take a least 24 hours to a week to get your warranty problem taken care of. Most reputable plumbing companies will give same day service if they installed the heater.

So lets break down a typical install at cost to a licensed plumber in Texas

Heater: $315, water shut off $6.50, water flex lines or unions to code $20, gas flex line and cut off to code $12, misc fittings $15, Total $368.50 Lets add a 35% profit which is some what low  for a business $129, Total 497.50

This doesnt  include permits, pan and drain or any venting issues. The vent must go from the heater to the outside of roof using double wall vent.

Cost of permit on average $60

Most plumbing companies allow for 3 hours of time for a water heater. This includes picking the new one up. Delivering out to house. Draining and removing old water heater. Hauling off old heater. Installing new heater up to code. Going down to city and pulling permit.

Average Labor charges for heater installs $400

That would make this install run without extras on any code issues $957.50

I just had a 50 gallon gas water heater installed in my house for $1200 but I needed a pan installed. I used a licensed plumber.

 

 

 

?
Todd said it best.

An itemized list / cost breakdown, more often than not is used against the contractor when it is shared with other builders who will then beat it.

Good contractors use good people, and good people cost more.  Just the cost of having the appropriate insurance / bond can be the difference between winning a job or losing it ot a 'lower bid'.

It is the rule of three; there is Good, Cheap and Fast.  You can have any two:  Good and Cheap, won't be Fast; Good and Fast, won't be Cheap;  Cheap and Fast, won't be Good!

When comparing bids, it isn't the cheapest or the 'nicest' person you should select.   You should understand why there is a large price difference (it shows there are gaps in your design program or what you have asked for specifically, which means there may be arguments later).  If most of the bids are in line, and one is way high or way low,  you want to know why before dismissing or selecting them.

A price-only decision almost always costs more in the long run. 

Good luck!

Home Security System reviews in Saint Louis

D

Rating
We have been using Gateway for 14 years and for two different homes. We liked the idea of having a locally controlled and monitored service for our monitoring. In the past, service has been prompt and courteous, but with the new manager things have gone down hill. Through a succession of false alarms, we noticed that the response time from the company ...More has been pretty slow, 5 to 9 minutes before we received a phone call. This has happened several times and we contacted the company to address our concern that the response time was slow. We spoke to who promised to forward our concern to the manager. After 3 weeks passed without a callback, I tried reaching out again. I was told that the manage had received my file, that they would check in with her and call me back in 24 hours. A few days went by without a return call, and I called again. told me that the manager was now out of town, that she had looked at our monitoring log, noted a minute delay between the company receiving my signal and the call to my home, and that the response time was fine. They didn't offer a service call, to test my system, nothing! Apparently, the manager feels secure leaving her home and property to go out of town, but I no longer feel trust that my property is secure while I am away under the watch of such slow and negligent customer care. I wish I didn't have to write such a negative review,but the company management has neglected every opportunity to address my concerns. The only reason that I gave a D as opposed to an F in some of the rankings is because has remained a courteous and consistent part of the Gateway team. Unfortunately, the new manager is doing little justice for the company's legacy of outstanding customer care and monitoring.
- Kimberly F.
F

Rating
During the installation the technician did not seem very experienced and for the first few weeks I had constant problems. When I called to address these issues it was not clear who I was dealing with, or Protect Your Home. The equipment seems malfunctioning, mainly the garage door. My home was broken into through the garage and ...More the police were not alerted and said they could not dispatch the police as there is not a certificate on file with the city of St. . The side says they are not responsible for that due to a bill that they claim I owe, but could not produce a bill. I then called Protect Your Home and they could not produce a charge either. This has been a horrible experience and I would not recommend them.
- Jeff W.
B

Rating
They couldn't get the wall mounted pad to work. Had to return twice to replace/repair.
The cost seemed awfully high.
- Susan H.
D

Rating
The appointment was originally scheduled for February 28th. failed to show up for the appointment or call to indicate they would not be able to make it. The following week, the area manager called and said he would have someone get in touch with me to reschedule. I might add that the manager did not so much as apologize for ...More the missed appointment. He simply indicated that there was an internal communication problem that resulted in the missed appointment.
We received a call from an representative to reschedule for the following Saturday, but still ended up arriving late.
Although the security review was informative, the representative was sarcastic and made several off-color remarks in response to valid questions. This offended by my wife and mother who were present during the appointment.
We thanked the individual for their time and "circular-filed" the quote. If 's sales staff could not be punctual and respectful, we had every reason to believe their ongoing support efforts would produce similar results.
We went on to purchase a security system (via Angie's List) from Frontpoint Security, and we are extremely pleased with it. We have since been contacted several times by various individuals from despite our indication that we have already selected another provider.
I would agree with other reviews that has gotten "too big for their breeches", and doesn't seem to acknowledge or care that they are not the only game in town. They simply assume that they are still the best provider on the , but fail to do anything to support that notion.
My parents, who are current subscribers, are keenly interested in our experience with Frontpoint and are seriously considering switching providers as they are not currently contractually obligated to .
- Chad S.
A

Rating
Everyone I have had any contact with has been courteous, professional, competent and prompt.
I highly recommend this company.
There was an initial fee for installation of equipment and wiring, but I no longer remember that cost.
There is a total monthly fee of approx. $33, paid quarterly.
- Mary O.
A

Rating
Setting up the security system was very easy. So far, I'm happy with the its capabilities. We opted for the monthly monitoring, which is very reasonable when compared to contracts required with other companies (such as ADT, etc).
- TERRY M.
A

Rating
Everything went well. For our location, the system had to be installed by a professional. Front Point arranged for installation free of charge. The system has worked flawlessly since. I would recommend them for your security needs.
- Kirby B.
A

Rating
Set-up was okay. I had to be sent another piece of the system, and they sent it to me free of charge. I haven't had any false alarms and the system seems to work fine. I don't have anything negative to say about this product, but I'm not a brand- for them, either.
- Toni S.

Home Security Companies in Saint Louis

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A-1 MONITORING SVC

1530 S BIG BEND BLVD
Saint Louis

ADI

2238 BALL DR
Saint Louis

Adt

6255 Knox Industrial Dr
St. Louis

Adt

12440 Lusher Rd
Saint Louis

Adt

11134 Lindbergh Bus Ctr Unit B
St. Louis

ADT Authorized Dealer Direct Security

1 Glenkirk Lane
St. Louis

ADT AUTHORIZED DEALER SALES

9998 GRAVOIS RD
Saint Louis

ADT Chesterfield

Chesterfield

ADT Cottleville

5535 Main St
Saint Charles

ADT Saint Charles

1215 S Duchesne Dr
Saint Charles

ADT Saint Louis

4137 Dr Martin Luther King Dr
Saint Louis

ADT Saint Peters

312 Jungermann Rd
Saint Peters

ADT Security Services, Inc

3401 Rider Trail S
Earth City

ADT St Louis

3739 Page Blvd
Saint Louis

ADT St Louis

3750 Washington Blvd
Saint Louis

ADT St Louis

3401 Laclede Ave
Saint Louis

ADT St Louis

3627 Cass Ave
Saint Louis

ADT St. Louis

3625-3699 Page Blvd
Saint Louis

AK Security Solutions

29720 Quinkert St

Alarm 24

412 S. Church St.
Saint Peters

ALARM CO

8850 ALVA AVE
Saint Louis

ALARM MONITORING CO

2001 S HANLEY RD
Saint Louis

ALARM SYSTEMS

1706 MURIEL DR
Saint Louis

ALL SAFE & SOUND

9538 SAPPINGTON RD
Saint Louis

All State Automotive Services

1285 W. Terra Ln.
O'fallon

Alltype Satellite/Kardinal Communications

4461 Liberty Ridge Rd
De Soto

American Burglary & Fire Inc

507 Rudder Rd
Fenton

AMERICAN SENTRY ALARM CO

9811 S 40 DR
Saint Louis

Andy Man Thee Handy Man LLC

25960 Pendleton Forest Rd
Warrenton

ARMADILLO GROUP

12101 WOODCREST EXECUTIVE DR
Saint Louis

Armor Protection LLC

Saint Charles

Around the Clock Medical Alarms

339 Broadway St Ste 148
Cape Girardeau

ASPEN SECURITY CORP.

724 Lemay Ferry Rd
Saint Louis

Auto Styles, LLC

3722 Mueller Rd
Saint Charles

Avalarm Security

7217 Watson Rd, Unit 190644
Saint Louis

Avery Security

PO Box 185
Wentzville

AVS Audio Video Solution

5917 Woodbrook Drive
Saint Louis

Beishir Lock & Security

5423 S Lindbergh Blvd
St Louis

Brickhouse Security

980 Avenue of the Americas

BURNES CITADEL SECURITY

5027 COLUMBIA AVE
Saint Louis

Butler Durrell Security

16925 Manchester Rd
Wildwood

C 4 24 HOUR SECURITY CO

6000 W FLORISSANT AVE
Saint Louis

C.A.V.I. Inc.

8911 Hwy 162

Campbell Security and Service Group

5980 Southwest Ave Ste 100
St Louis

CENTRAL MONITORING SVC

2138 WOODSON RD
Saint Louis

CENTURION MARKETING

4729 BROOKTON WAY
Saint Louis

Chesterfield Home Alarm

100 Chesterfield Business Parkway
Chesterfield

CITY ALARM CO

1940 MITCHELL PL
Saint Louis

CITYWIDE ALARMS, LLC

7733 Forsyth Blvd
St Louis

Clayton Home Security

7733 Forsyth Boulevard
Clayton

Cole, Dr. Patricia L

450 N New Ballas Rd
Saint Louis

CONTROL SECURITY SYSTEMS

6019 S Lindbergh Blvd
Saint Louis

Crown Electrical Contracting Inc

3630 S Broadway
Saint Louis

CSSI

3441 MORGANFORD RD
Saint Louis

Custom Sounds

6906 S Lindbergh Blvd
Saint Louis

D & C Electronics

14536 Foxford Ct
Florissant

Digital Home AV

203 Plum Tree Dr
St Peters

DOTec Engineering Corp

424 Jefferson St
Saint Charles

EAGLE SECURITY

115 W ADAMS AVE
Saint Louis

EAGLE SECURITY INC

2138 WOODSON RD
Saint Louis

ELECTRONIC TECHNICIANS SEC

1530 S BIG BEND BLVD
Saint Louis

ENTERASYS NETWORKS INC

111 WESTPORT PLZ
Saint Louis

ERKER SECURITY SYSTEMS INC

231 S Bemiston Ave Ste 800
Saint Louis

FIRE STOP TECHNOLOGIES INC

6280 KNOX INDUSTRIAL DR
Saint Louis

FIRE WORKS INC

PO BOX 26116
Saint Louis

FISH NET SECURITY

55 WESTPORT PLZ
Saint Louis

FORT KNOX SECURITY

3441 MORGANFORD RD
Saint Louis

Frontpoint

1568 Spring Hill Rd

FutureTopia LLC.

1071 Big Bend Station Dr.
Valley Park

G M Scrap Metal

220 Franklin Av

Gatekeepers Alarm

PO Box 474
Pleasant Hill

GATEWAY ALARM

5923 WEBER RD
Saint Louis

Get It Done Inc

12831 Bourbon Red Dr
Saint Louis

GLOBAL VELOCITY

540 Maryville Centre Dr Ste LL5
Saint Louis

Hackett Security

9811 South Forty Drive
Saint Louis

HACKETT SENTRY

9811 S 40 DR
Saint Louis

Handyman Connection

1736 W Park Center Drive
Fenton

Home Theater Store

302 E Parkway Dr

HONEYWELL PROTECTION SERVICES

148 WELDON PARKWAY
Maryland Heights

Innovet Electric (Decorated Veteran Owned)

8301 Crest Industrial Dr
Saint Louis

INTEK.NET

4678 BRITCASTLE DR
Saint Louis

INTERFACE SECURITY SYSTEMS

3773 CORPORATE CENTER DR
Earth City

INTERFACE SYSTEMS INC

1475 FAIRGROUNDS RD
Saint Charles

IPC SECURITY

500 SAINT LOUIS UNION STA
Saint Louis

John W Hoefert

3017 Godfrey Rd

JONATHAN SMITH

7886 GERMANIA ST
Saint Louis

Knightwatch Communications

PO Box 2236
Saint Louis

Knightwatch Security Systems

3232 Clifton Ave. #2236
Saint Louis

Link Interactive

3293 Harrison Blvd

LOOK Backup Cameras

St. Louis County

M-CO LLC

11756 Borman Dr Suite 220
St. Louis

MANCHESTER ELECTRICAL CONTRACTORS

632 MARSHALL RD
Valley Park

Medical Care Alert

43334 Seven Mile Road

METRO ALARM SYSTEMS

5788 WATERMAN BLVD
Saint Louis

Metro Builders Inc

2258 Chuetz Rd
Saint Louis

METRO LOCK & SECURITY INC

6000 Old Collinsville Rd

MIDWEST ALARMS PLUS INC

2801 MERAMEC ST.
Saint Louis

MIDWEST ELCTRONIC SYSTEMS

1713 REDBIRD CV
Saint Louis

MIDWEST RECOVERY LTD

1327 Hughes Pl
Saint Louis

MODERN HOME TECHNOLOGIES

1776 GRAVOIS RD
High Ridge

MonitorClosely.com

3572 Barter St
Saint Charles

NATIONAL GUARDIAN ALARMS

2138 WOODSON RD
Saint Louis

Night Hawk Security Systems Inc

PO Box 510745
Saint Louis

North District Security

P.O. Box 35066
Saint Louis

OMNI INFORMATION SVC

5925 WEBER RD
Saint Louis

Pac Armor Security / West Office

495 Charlemagne Dr
Lake Saint Louis

Philibert Security Systems – St. Louis

735 Marshall Ave
Saint Louis

Phone Masters

523 North Old St. Louis Rd

Pioneer Emergency Response Services Inc

991C Lomas Santa Fe Drive #415

PREMIER PROTECTION SECURITY

7630 DALE AVE
Saint Louis

PREVESIS INC

1021 CASTELMAIN DR
Imperial

Progressive Secuirity Systems

231 Ashord Dr
Wentzville

Protect Your Home

3750 Priority Way S Dr

Protection 1 Security Solutions

1905 Beltway Drive
Saint Louis

PROTECTION ONE INC

1905 BELT WAY DR
Saint Louis

PROTECTION SYSTEMS

9811 S 40 DR
Saint Louis

PROTECTOR SECURITY SVC

300 S GRAND BLVD
Saint Louis

Quick Witte's Remodeling

6275 Carnation ln.
Imperial

Reinhold Electric Inc

2511 Lemay Ferry Rd
St Louis

REXEL UNITED

1530 FAIRVIEW AVE
Saint Louis

Roy’s Auto Repair and Tire

14305 Manchester Rd
Ballwin

RSIG SECURITY GROUP

1221 LOCUST ST
Saint Louis

S R NORMANDY ALARM

6701 SAINT CHARLES ROCK RD
Saint Louis

SAFE & VOLT TECHNICIAN

225 WESTGATE AVE
Saint Louis

Safe-T

1000 Woodlawn Dr
Farmington

Safety Training & Consultations International LLC

6290 Ronald Reagan Drive
Lake Saint Louis

Schaeffer Electric Company Inc

4667 Green Park Rd
Saint Louis

Secure24 Alarms/ADT Dealer

2258 Schutez Rd
Saint Louis

SECURITYLINK FROM AMERITECH

1851 CRAIG PARK CT
Saint Louis

SimpliSafe Home Security

294 Washington St

SkyCover

3700 S Susan St

SOS Family Secure, Inc.

121 East Northport Road

ST LOUIS BURGLARY & FIRE INC

5267 WASHINGTON PL
Saint Louis

ST LOUIS BURGLARY & FIRE INC

6315 ALEXANDER DR
Saint Louis

ST LOUIS VOLLEYBALL INC

9 NORMAN GROVE CT
Saint Louis

SuperDave The Handyman

310 W Felton Ave.
Saint Louis

The SOHO Shop

3333 Rue Royale Ste 2
Saint Charles

THE SOUND ROOM

1661 CLARKSON RD
Chesterfield

TILLMAN SECURITY IRON

4522 CLARENCE AVE
Saint Louis

Tint Car Audio

2074 Tavel Ct.
Saint Louis

TOCCO'S CUSTOM SOUND

370 N HWY 67
Florissant

Top Dawg Contracting LLC

9401 State Rd Y
Dittmer

TRADE HARBOUR INC

4041 FOREST PARK AVE
Saint Louis

TRAFFICJAMS

7241 OLIVE ST RD
Saint Louis

TRI STAR INVESTIGATIONS

9642 MIDLAND BLVD
Saint Louis

TRINITY SECURITY

32 CREEKWOOD LN
Saint Louis

U S ALARM OF MISSOURI

5661 TELEGRAPH RD
Saint Louis

UNITED FIRE PROTECTION

5323 NORTHRUP AVE
Saint Louis

USAA Bank

PO Box 33490

Vivint

St. Charles

VSM INC

3064 SEDAN DR
Saint Louis

WATCH TOWER SECURITY

4545 FOREST PARK AVE
Saint Louis

WENTZEL ELECTRIC CO

5645 CARLTON DR
High Ridge

Westco Security and Technology Systems

736 Goddard Ave
Chesterfield

WINNOW NETWORKS INC

PO Box 410795
Saint Louis

Wired Ways LLC

PO Box 739
Arnold

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