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2. Because I was getting multiple things done, and they did such a nice job with my floor refinishing, I stayed with them for all of the projects. BIG MISTAKE. I had a previous bid from a competitor that the installation for my family room should take out the preexisting floor. The salesman here
3. To add final insult to injury, the wrong stair rug runner was ordered. Apparently
During all of these projects, I found that there is a supreme disconnect between the installers and the schedulers. On the first day the runner guy was supposed to come out, noone came later and I was basically told by the installer "they don't really tell us anything before we come out to a job". Not everyone is friendly who picks up the phone, and I really don't understand how the different departments don't talk to each other. I understand that the owner is new, but one would think he would care about the service his NEW company is providing?
Because of the debacle that is what should be my beautiful family room floor, I am extremely disappointed with this company and cannot recommend.
Tile person had his son as his co-worker. Both were very hard workers and was very conscious of keeping install site clean and safe. Issue on tile installation was a haze that remained on tile after job completion. Since installation, grout has settled and cured leaving a noticeable ridge between tiles. Uncomfortable on feet.
Hardwood floor person we would never use again. A superior attitude and mediocre installation skills left us with several issues Mr.
This complex job included hardware floor renovation, (lacing), refinishing, and some carpet installtion.
Final quality was excellent for the entire job.
The company also would correct any issues and requested modifications without hesitation thoughout the project.
You need refinishing, or new flooring of any type, you should use this company!
I finally decided to use my Angie's List membership and searched for hardwood flooring. Based on the reviews and location, I chose
Rich provided the price, then we set an appt. for the measurements. Rich showed up personally. Took all the measurements and explained the process and that afternoon emailed me a bid. I spent more than I originally estimated but that seems to be the
I can't believe I waited so long to get this project started. The hardwood flooring is beautiful! I really appreciate, Rich,
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