Saint Louis Lumber Stores

" called me the next day and informed me that no one had gotten back to him and he would call me the next day. It has been three weeks. I have called and left messages for , and I have not received a phone call."

"After tracking a sales person down, he couldn't help me find a 15' wide carpet that would be good for a bedroom. I went through the samples and found one I liked. I tracked him down again, and he did a measure order. The installer was supposed to call within 48 hours to set up the measure. I didn't get a call, so I called a few ...more days later. After checking, they discovered that the installer was closed all week for vacation. They re-assigned the install, and two days later they called to set up the measure. It took a few days for the measurement to get to

. I went back, waited while the one salesperson on the floor taught a class on flooring install. When I finally got a quote on the carpet, the install was double what I expected. Turns out

has a minimum $280 install charge and doesn't disclose that when you ask for a measure of one room. I felt that they were deceptive. They had awful service, and I chose to purchase elsewhere."