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Saint Louis Courier Services from people just like you.

F
"After a 10 day delay due to Home Direct not shipping the cover WITH the hot tub, I ordered, I was finally scheduled to accept delivery of my hot tub from Overstock.com" on Sept. 19. Their local subcontractor for delivery was Delivery, Inc. and the contact person I worked with was . She accommodated my request for a late afternoon delivery between 2-6 pm. Prior to delivery she had requested photos of the delivery site. I sent several photos and a video of the best delivery route, which would include going over grass and some rock. I suggested bringing two sheets of 4x8 plywood to make rolling the dolly/transporting the item smoother. I thought all was in place for a successful delivery. When the deliverymen showed up, there were two men to transport the 800+ lb hot tub. They initially brought out two small square 2x4 platforms with casters on the bottom. After moving it 5 ft, the casters collapsed under the weight. At that point, they got out a small hand dolly, similar to what I have in my house, and used straps that had to be tied together to reach around the hot tub to secure it to the dolly and attempted to tip it back on the dolly. They could not do it so I jumped in. We could not do it so I recruited two other men on the street to help. We did manage to finally tip it back and move it. Without the plywood to roll on, it was tough going over grass. It slipped three times and slammed into the ground each time. Once it hit my neighbor in the face, almost breaking his nose. Another time was right as we were going through the gate and when it slammed down, it bent the gate latch. When we finally got it to the site and situated it, there were several scratches on the fiberglass rim that had been on the bottom side. The two deliverymen worked very hard but simply were not enough manpower to complete the task, nor did they have the equipment to do so successfully. There were several times during the process where I felt unsafe and as if there was a good one of us could be seriously hurt as it fell, not to mention that the hot tub itself could have been badly damaged in any of the drops. I am happy to say that after I got it hooked up and filled, there were no leaks – or that could have been a whole other nightmare. When I called to discuss the move the following week, I was extremely disappointed with the company’s response. I told them that I was very dissatisfied with the service I received and explained the situation. At first, was very conciliatory. When I pushed and asked what could be done about it/what could be done to make me happy, her changed completely. She asked if I wanted money back. I replied that that was a possible option due to having to participate in the move, but I was open to other ideas. I really just wanted them to understand how bad the experience was; most companies would stand behind their service. At the least, one would think they would offer to pay the three of us that had to help move it the same amount they pay their hired movers. At that point she tersely stated that she would have to talk with her supervisor and hung up. The next day I had another terse voicemail stating there would be no money reimbursed and that it was a “successful delivery”. Since then, I have e-mailed the company to get her supervisor’s contact information so I could speak with him. I have gotten no response. I have called the company directly; one time I got through and got and asked to be transferred. In the process I was disconnected. When I called back three other times my call was not picked up. I am not a hard person to please. I simply ask for quality service and for a company to stand behind it when something goes wrong. I’m sorry to report that I do not feel this company did. Despite prior knowledge of what the job would require for success, this delivery was understaffed and ill-equipped, resulting in the product being dropped to the ground three times, the hot tub fiberglass shell being scratched, the gate latch requiring repair, my neighbor getting smacked in the face, and my back being strained for three days afterwards from helping with the delivery. If this delivery had gone to the home of a middle-aged couple who did not have extra help that could be recruited, the delivery would never have been possible. I always try to contact the company first and work it out, but when that fails, I go above. After failing to get satisfaction, I reported this problem to Overstock.com and filled them in on the details – my goal was simply to convince them to use a different company for large deliveries in the St. area to prevent other customers from having a similar experience. After hearing about the experience, they immediately offered financial compensation and to follow up with the company. I wish Delivery had simply done this up front and saved me a month of hassle. Based on my experience, I would strongly counsel against using this company.

-ANDY G.

A
"When pregnant with my daughter, we wanted to cloth diaper. I didn't want the mountains of diapers sitting in a landfill that one day my grandchildren were" going to have to deal with. I however did not want to wash them. Enter . quickly got us setup for the arrival of our little girl. The price was less than disposables considering my daughter's sensitive skin and having to use the most expensive diapers. In fact, she nor her brother, have ever gotten diaper rash from the cloth diapers. The customer service is beyond amazing. answers any questions quickly and is very understanding of Mommy Brain and forgetting to put out your diapers, etc. I have also never ever had to worry about running out to buy diapers since they are delivered to our doorstep every week, rain or shine. I know they offer several other services like deep cleaning of cloth diapers and sales of any supply that you might need in order to cloth diaper. I simply cannot say enough good things about this locally owned family business. They are one of those outstanding companies that deserves recognition.

-Lee C.

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Courier reviews in Saint Louis

F

Rating
was supposed to deliver a computer that I had ordered. made one attempt to deliver my package on 4/30/08 at 11:30 in the morning (I was told that the driver had scanned the package three times and the customer service representative stated that she did not know why he did that). I took off early the next ...More day (5/1/08) in order to get my computer. About 6:30pm I called and was told that the driver returned to the yard at 11:30am that day with my package and did not attempt another delivery. She made arrangements for the package to be delivered after 4:00pm the following day (5/2/08). The following day (5/2/08) I called at 7:00pm and was told that no delivery attempt was made and they did not know why it had not gone out. I was told that my package was still on the truck and a supervisor would call me on Monday 5/5/08. On Monday, I called to inquire about my package and was informed that the package had been stolen, that I would need to call and have them send out another computer. (Why would I have another computer shipped through )? My thoughts: they need to question that driver whose route it was on. should be responsible for getting me another computer. What is disturbing about this is that my credit information was probably in the packaging.
- VENIECY P.
F

Rating
I shipped my important loan documents via 's next day service. The package did not arrive at my mortgage company until 6 days later, yes I said six!!! Was that next ''day'' service or next ''week'' service? That was the first and last time I will use .
- LAURA R.
A

Rating
Load Runners has been picking up, transporting, & arranging furniture for us personally and for our antiques and interior design business for over 18 months. They are super careful, very patient, helpful and extremely respectful of antiques. we've lost track of the number of times we've worked together during this period. They have ...More our complete trust. Every experience has been 110% positive. We will absolutely work with them again and feel very comfortable recommending Load Runners.
- CM G.

Courier Services in Saint Louis

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1ST CHOICE COURIER & DISTR INC

4600 GOODFELLOW BLVD
Saint Louis

A-Mrazek Moving Systems Inc

545 Leffingwell Ave
Kirkwood

Abel Environment & Inspection Services

8821 Kathlyn Dr
Saint Louis

ACCESS COURIER INC

1920 BELT WAY DR
Saint Louis

Ace Process Service

Serving Your Area
Saint Louis

Acme Transit

PO Box 351

ADVANCED MOVING SYSTEMS

7220 N Lindbergh Blvd
Hazelwood

All Star Moving LLC

333 Leffingwell Ave
Saint Louis

AMBASSADOR COURIER SVC

4 Trails End Ln
Saint Louis

ANDREWS REALTY ADVISORS

7701 FORSYTH BLVD
Saint Louis

ARCH EXPRESS

2382 Centerline Industrial Dr
Saint Louis

At Your Service LLC

p.o. box 22034
Saint Louis

At Your Service of St. Louis County

73 Clermont Lane
Saint Louis

Auto Transporters Online

25108 Marguerite PKWY, Ste A-353

Baby Care Diaper Service

310 Fee Fee Rd
Maryland Heights

Ben's Moving & Storage

1155 Wilmer Road
Wentzville

BENS MOVING & STORAGE

1155 WILMER RD
Wentzville

BOF DELIVERY

1909 SEMPLE AVE
Saint Louis

Bottle Hound

6701 Southwest Ave. Suite C
Saint Louis

Byrons Hauling Service

14 Ashland Place
Saint Charles

C & D MOVING

2235 Jackson Dr
Arnold

CHAMPION COURIER SVC

4144 LINDELL BLVD
Saint Louis

Cheap Freight Pros

522 Aberdin Way

Chesterfield Limos

1734 Clarkson Rd
Chesterfield

Chic Lumber Co & Design Center

2625 E. Terra Lane
O' Fallon

CHILIMACK'S UNION COURIERS

9600 S BROADWAY
Saint Louis

Corporate Caterers

1435 N. Market Street
Saint Louis

COURIER EXPRESS

1221 LOCUST ST
Saint Louis

CPS INC EXPRESS DELIVERY

4362 BERRYWICK TER
Saint Louis

CROSSROADS COURIER

4348 Green Ash Dr
Earth City

Documents Delivered

930 Crestland Dr
Ballwin

Dodge Moving & Storage Co Inc

13390 Lakefront Dr
Earth City

DYNAMEX INC

10612 TRENTON AVE
Saint Louis

Expedite Stl

2306 Birch Dr
Saint Louis

EXPEDITED SERVICES

2525 SUBLETTE AVE
Saint Louis

FAS-GO DELIVERY EXPRESS

4621 LAGUARDIA DR
Saint Louis

Feed Your Vitality- Healthy Meals Delivered

1821 Cherokee St.
Saint Louis

Finesse Marine Group

11911 US HWY 1

FIRST CHOICE COURIER

9461 Dielman Rock Island Industrl Dr
Saint Louis

FLANAGAN WHITE DELIVERY INC

4645 GREEN PARK RD
Saint Louis

FROG EXPRESS

PO BOX 877
Saint Charles

FTS DELIVERY

8585 PAGE AVE
Saint Louis

Green BEAN Delivery

1071 Cool Springs Industrial Dr
O’Fallon

GREYHOUND PACKAGE XPRESS

1450 N 13TH ST
Saint Louis

GRINDELL'S DELIVERY LLC

1913 Forest Haven Dr
Imperial

GUARDIAN MEDICAL

1868 CRAIGSHIRE RD
Saint Louis

HAPPY GOPHER PARCEL EXPRESS

2141 OAKDALE AVE
Saint Louis

Honey-Do's Done

3376 Piazza Ln

I D Courier

133 Evergreen Rd

J & R Moving

8652 Trumbell Ave
Saint Louis

J S LOGISTICS INC

4550 GUSTINE AVE
Saint Louis

JIM'S TRANSIT

424 MCLAUGHLIN DR
Saint Louis

JOANNE BENHAM

8613 HALTONIA LN
Saint Louis

JRW Services

8747 Natural Bridge Road
Saint Louis

KwiK-EEZ Deliveries and Moving Services

7110 Oakland Ave.
Richmond Heights

La'Star Moving Company

9509 samana dr
St Louis

LAMINGER & SON DELIVERY

3147 MORGANFORD RD
Saint Louis

LoadRunners LLC

2317 S Big Bend Blvd
St Louis

LOCK BOX MAIL DELIVERY SVC

2255 GRAVOIS AVE
Saint Louis

LONE EXPRESS

2161 SULPHUR AVE
Saint Louis

Mercury Delivery Services, LLC

3315 Page Blvd
Saint Louis

MERCURY EXPRESS

8919 ORF RD
Lake Saint Louis

METRO EXPRESS

11668 LILBURN
Saint Louis

METRO EXPRESS TRNSPRTN SVC

875 FEE FEE RD
Saint Louis

MICK KEANE'S EXPRESS DELIVERY

2200 WASHINGTON AVE
Saint Louis

MIDWEST DELIVERY CO

10612 Trenton Ave
Saint Louis

Midwest Moving Services

906 Dere Bere Drive

Mike The Mover

4400 Lindell Blvd
Saint Louis

MINCO COURIER

9645 LACKLAND RD
Saint Louis

Moving Solutions

Farmington

NewLatitude Moving

3136 Riverport Tech Center Dr
Maryland Heights

ONTIME EXPRESS INC

50 CRESTWOOD EXECUTIVE CTR
Saint Louis

Packing Store

6272 Hawkins Fuchs Rd
Saint Louis

panache services

1157 george street

PurpleTriton, LLC

3445 Bent Ave
Saint Louis

RAMSEY'S DELIVERY SVC

510 THATCHER AVE
Saint Louis

RELIABLE EXPRESS DELIVERY

309 S FLORISSANT RD
Saint Louis

ReloPro

Hwy 159

Rent A Vet Movers

412 Hitching Post Ct
St Charles

Ron's Recycle Service

31 Huntsman Trail
Saint Peters

RPM EXPRESS

2817 LACLEDE STATION RD
Saint Louis

Runner, LLC

400 Chesterfield Center Suite 400
Chesterfield

Safe Movers

601 Blue Cove Terrace
Lake Saint Louis

SEAN MOOREHEAD

6737 1/2 SCHOFIELD PL
Saint Louis

Show Me Moving & Home Delivery

11730 Northline Industrial Dr
Maryland Heights

Show Me Weights

1697 Fenpark Drive
Fenton

SigmaOrange LLC

7800 Forsyth Blvd
St Louis

Slem's Pet Care

2612 Poe Ave
Saint Louis

SOUTHERN DELIVERY SYSTEMS

8260 BRENTWOOD INDUSTRIAL DR
Saint Louis

StanFord Heating and Cooling

4482 Wodson Rd
St. Louis

Start Moving

2372 Old Combee Rd 103

STAT COURIER

16 HAWK RIDGE DR
Lake Saint Louis

STL Clean Outs and Moving

2054 Campus Dr
Saint Charles

STORAGE BANC OVERLAND

1600 WOODSON RD
Saint Louis

Table Tek

245 Union Street

TROPIANO TRANSPORTATION INC

2500 SMELTING WORKS RD

USHER XTM

1661 JODY INDUSTRIAL DR
Saint Louis

Veterans Courier Group LLC

2 Cypress Point
Chesterfield

WaterQuik, LLC

PO Box 1236
Arnold

We Shop 4 U Delivery

118 circle creek ln

WORLDWIDE EXPRESS

1610 DES PERES RD
Saint Louis

WORLDWIDE EXPRESS

999 EXECUTIVE PARKWAY DR
Saint Louis

WORLDWIDE EXPRESS

130 S Bemiston Ave Ste 400
Saint Louis

ZIPP EXPRESS

10701 TESSHIRE DR
Saint Louis

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