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Advance notice and followup of installation dates could have been better. We were surprised to find that work was starting on a holiday, and did not receive an advance call with that information. All we knew was that work might commence on a given week, but no final confirmation. I discovered that work would start the next day only by happenstance, when I called to check in. The same thing happened with installation of the last two windows, so ECE could shore up this process.
He doesn't email or provide paperwork and he lied about a judgment against his company (claiming no one has ever questioned his prices or had a problem with his workmanship before). When we called him on it, he almost walked out of the house. We were not asking for unreasonable things; we quizzed him on his prices, asked for samples and wanted to use items we chose for the house. But his reaction was
Despite him being a bully, we understood that once we got through this initial setup he would not be showing up again to do the work and so went with Housecraft because they did provide the best prices. So it was a nightmare to deal with him initially, then when we didn't have to deal with him again, it went great.
We had a short wait in order to get the exact color combination on the inside and outside that we wanted, but that was well worth it.
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Lake Stevens, wa
Lake Stevens, wa
Federal Way, WA