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Seattle Pest Control Articles
Pest Control reviews in Seattle
time but not bad, the tech was professional and did a good job. We have had
spiders come back after a 2 week reprieve, not sure how well the spray worked.
Via email I asked for a bid for someone to come out and take care of the many outdoor rats we're seeing in our yard. I got a reply that seemed automated with no reference to outdoor rats -- it was a summary of the kind of work they'd do to inspect and seal up the house and set traps in the house and said it would cost $400. I responded that I was only interested in outdoor work. I got a reply that again seemed like maybe the person hadn't read my email. He said actually he made a mistake and the price would be $200 and would include tamper resistant bait stations outside the house and that a 7-10 day follow up was included in the price.
I said great, sign me up. We scheduled an appointment for some time between 3 and 5 on Friday. The guy called at right around 3 and said he'd be at the house around 3:20.
I have a dog who isn't always friendly to people working around the house so I took her out and left my husband with the rat guy. Shortly after the guy arrived, my husband called to tell me that the guy showed up and said that he didn't have any outdoor traps with him so couldn't do any of that. I asked my husband if they guy said he'd come back and do that another day but the guy hadn't said that.
So I called the main office. I was told that they offer two services -- one is for the house and another is for exterior work. There's no such thing as a 7-10 day follow up to check outdoor traps. If you want outdoor traps you have to sign up for a recurring monthly plan.
No mention of that in the emails to me! The woman on the phone was super nice. She put me on hold and was able to look up my string of emails. She said she was confused and didn't know why the guy had quoted me that random price and random work.
Meanwhile, back at the house, the guy had set traps in the attic. I told the woman on the phone I didn't plan to pay $200 for the work since it didn't include what they told me it would include. Since the guy said he found evidence of rats in the attic, I said I was fine with leaving the traps there and paying some amount of money for the work but not $200. She said she didn't have the authority to work out the price and that I should call on Monday.
She was super nice. I said, sure, ok. I asked if they typically bill people or if the guy was going to ask my husband to write him a check. She said she would call the guy at my house and let him know the plan so that he didn't try to charge my husband.
When I got home, my husband said that after the guy got the call from the woman in the office he got kinda huffy, went up in the attic and removed all the traps! And then left.
Sounds like bad information and miscommunication all around. I'm sorry that the guy came out here and worked and no one gets paid. But I felt like it was a bait and switch. I was promised one thing and given something else entirely. And since he removed the traps, despite what I'd agreed with the woman on the phone, I didn't really know what to do. I didn't end up calling them back because I'm not sure what I would have said. I surely wasn't paying them anything. And I didn't want to use them at all for other services.
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