Seattle HVAC Contractors

"It started with a quote from Pat. I had car trouble and wasn't able to make it back home in time and he was very accommodating. In addition to receiving a quote from , I received quotes from three other companies and three of the four were very close in price. We ultimately choose based on Pat's professional, ...more straight-forward demeanor (he didn't try to upsell non-essentials as some others did), the A-List reviews and a word-of-mouth recommendation. When we set up the appointment, I was told it was important for someone to be home at the beginning and the end of the appointment. We scheduled the time with that in mind so I would be home to let them in and my wife to let them out. Unfortunately they showed up 35 minutes early meaning my wife wouldn't be able to be there for the final inspection (because they'd already be finished). Contrary to what I was told before, the techs said this wasn't important--despite the fact that we planned our day around this schedule. The two techs got to work right away. It went fine until one of the techs had to do some work on the outside of the house while it was raining. Shortly thereafter, I came downstairs to change the laundry (which was right next to the install project) to find the dryer still running, except with all of *my* clean clothes laying in a pile on top of the dryer. Turns out the tech got wet outside, so he took it upon himself to cut in the laundry line. THE TECH PUT HIS DIRTY, SOAKED SHIRT DIRECTLY INTO THE DRYER. Unfortunately it smelled like an ashtray. In the following days, I received a follow-up call from one of the owners to ask how things went. I told him about "the dryer incident" and he seemed genuinely embarrassed and apologetic. But that's as far as it went--the thank you note made no mention of this faux pas and there was no price break or gift card included which would have been a nice touch. As for the work itself, they did a good job, particularly the skilled tech. The "dryer tech" however was a bit rough on the wall while installing the new thermostat. He did manage however to get the job done without damage. They also did a nice job of cleaning up in the basement leaving little evidence of their work. All in all it took them about 5 hours. Assuming the inappropriate behavior has been addressed (which I was assured it would be), I'd still recommend

... As we're now

the end of winter, the system has worked well and as advertised. They also included a free inspection at the one-year

which you might have to ask for?"

"A sales appointment was setup (on a Saturday) where they evaluated the space (for the furnace) as well as my house (heat gain/loss via windows and heat registers) to ensure the proper size furnace. I was really impressed with (the engineer and sales representative). I really enjoyed him and trusted him; he even offered me ...more some space heaters out of his own home (since I had no heat). He has an engineering degree-so he knows what he's talking about :) We settled on an appropriate model and the install was set for that Monday. Although it got started 4 hours later than anticipated-this was due to illness so it's unavoidable and they communicated with me about updated expectations. The install was very involved and I was impressed with how hard the technician worked. It was a very rainy, blowy day and this poor guy had to be up on my roof -at my chimney. Once everything was complete; he checked everything to ensure proper functioning-including showing me the new thermostat and re-lighting the gas fireplace.

-the engineer/sales rep came out a day or two later to do a final inspection. Overall excellent experience.

is a gem and the company is fantastic. Have recommended to many folks already!"

"The installation went great. put in two convectair heaters and the installation was very smooth. is very efficient and does excellent work and had completed the installation very quickly. I had had a discussion with on a previous visit about heating systems and he told me he ...more did that type of work and had told me about these heaters. They each have their own thermostat and heat very quickly and evenly. I am very happy with the work

does and will have him back on many more projects.

is wonderful and kept me informed about everything up to the installation. I am so glad I found

."

"I had a furnace installed in a rental property. A couple weeks later, my tenant complained that it wasn't working correctly (it would heat the house up, but then the heat would turn off and start blowing cold air), so I had SW plumbing come out to fix it. They replaced a part and said it should work. It didn't. They came back out, replaced a part, said ...more it would work. It didn't. Came out again, same thing. I asked them to just replace the furnace, since it seemed like they gave me a bad one, but they refused. They told me my chimney liner was bad and that was the problem. I paid $800 to have the liner replaced. That didn't fix it. I called to talk to the manager (

) several times, and he never returned my calls. Finally, after at least 7 times out to try and fix it over 2 months in the winter (each time swearing the next thing they replaced would do the trick) they replaced the furnace. It works fine now, but it was the worst customer experience of my life. I ended up buying my tenant space heaters and offering to pay the electric bill since she had to deal with this. I will never use them again. THEY WERE AWFUL."

" made an amateur mistake during the install that gave me problems for year. Being an intermittent problem to his credit was hard to troubleshoot. He did fix the problem and offered an extended warranty for labor that would go beyond the standard one year warranty; however after 3 months and as many calls he has not fulfilled ...more his promise. So I do not recommend his services. Also at the time of the repair on 12/10 he was still the only employee of the company. So if you have a problem after an install he could be hard to reach if out of town."

"They were fast and courteous. They were punctual for the job, but, had to call him 3 times, to get the work done. They did a good job and will use the same in future."

"The piping installation around the furnace is a work of art. Very complex and detailed and done well. The head of the project, who I assume is the owner of the company, was polite, responsive and halpful in all regards. Overall a pleasant experience and an absolutely needed enhancement for my newly acquired house."

"I called after the electrician told me what the problem was, did not charge me a diagnostic fee, because I already knew what was wrong with the furnace. I was also given a one year maintenance contract which I asked for when the technician arrived, which was included in the price. I purchased this ...more furnace from

in 1999 and have had annual service performed on it."