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Based on the recommendations by other Angie's List posts, I called asking for help with a constantly running furnace. At first, I was told there were no appointments available for the day. Shortly, the scheduler called back to say they could have a technician come; to say he was on his way. WONDERFUL! After about 45 minutes working on the furnace, which amounted to a full servicing,
HUGE RECOMMEND from me!
I called first as they had done an annual maintenance check on the furnace in Oct 2012 so I thought I would try them first. The fellow I talked to on the phone was so rude! And their rates were too high for off-hours. I called several other businesses and everyone else was so nice, even those who did not have any time to come to look at the furnace on Friday. I finally had
They were punctual, courteous and thorough in their diagnosis of the problem. They called around to find the part locally and were able to come back on Saturday to replace the part.
I thought the cost was fair and more importantly I felt like they were honest in answering all the questions I had. I was very impressed with them! If I find that the furnace that I bought 3 years ago is going to continue to have problems with this part, I will talk to
I found List and asked them to come service my furnace. They came out a couple of days later, inspected my furnace, and actually spent quite a while trying to make it work better for me.
They are very busy right now but got me on the schedule for one week later to install my new furnace. Luckily, my old furnace kept my house warm enough for me to live there for another week.
When the guys came to install the furnace, they were on time, very friendly, and seemed to really care about doing the best job they could. I have a brand new efficiency furnace now and I can't believe the difference! It's amazing how much better it works! I'm very happy with
An installation planner came next, also on time for our scheduled appointment. He did his assessment and advised it would probably take 5 and possibly 6 days. (We have only one access hatch at the back end of the house to serve the whole L shaped structure...) They were flexible in scheduling the actual installation -- my choice to do it the week of February 3rd. We started the process in Oct./November and 1) had no idea the Seahawks would
The job started first thing on the 3rd and we wrapped up Friday about 1pm.
So, did I freeze to death and stink all week due to lack of hot water? Nope! They staged the project very sensibly and, to my amazement and gratitude, there were just a few hours once or twice that the water was turned off or heat unavailable between 9 and 4pm In fact, if I had been at work each day, I would not have known there was a major project affecting heat/hot water going on. I don't know how they did it, but they did.
The removal of the old furnace/hot water heater left a rectangular hole in the floor and several holes in the ceiling. I thought the original bid included them placing temporary plywood over the holes. When I looked at the written bid it was not in there, nor did
They never seem to forget their work involves things that affect people's safety and comfort. They were also more than willing to interrupt their work to answer my questions and took as much time as I needed at the end to get comfortable with how to operate the equipment, what to watch for that signals something might not be working right, what I needed to do about filters, etc..
I signed off on the final paperwork and paid the other half on 2/7. The only thing left is a visit from a City Inspector on February 13th to give final approval to the work. The gas inspection passed with flying colors so I expect this one to be fine, too.
PS I have a request to make of all customers who have people come to do estimates or the actual work in their homes: Please make a restroom available for their use. I've now been told by so many people that my pointing out our restroom and inviting them to use it is RARE. YOU'VE GOT TO BE KIDDING ME!!! This is just common courtesy in my book. People drink liquids. People need to wee. People can't always time when they'll need a restroom. People might suddenly get a gippy tummy... Pick up the bathroom rug and take your medicines elsewhere, if you must. (I don't.)
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